SUMMARY:

• Results - driven IT leader with a 20-year track record of building, standardizing, optimizing, and aligning IT organizations with evolving business and organizational goals. Strong innovation and transformation leadership Skilled in establishing, managing, and positioning teams and organizations in exceeding established availability, service delivery, change and issue management goals across complex and evolving global environments.
• Substantial experience in the management of large user, multi-location operations including supporting over 3,500 users, 24 remote offices, and 4 data centers in 10 diverse time zones for a professional services law firm.
• Strong and deep background in operating a wide area network driving the implementation of innovative solutions R ecognized for evaluating the needs and issues, defining the strategy, and spearheading the implementation, optimization, and administration of LAN / WAN, virtualization, monitoring, security, messaging, and business continuity strategies and with strong ROI and TCO.
• Expert in introducing and overseeing the adoption of standards Successful in defining and implementing ITIL best practices that mitigated risks, reduced downtime, increased availability, enhanced communications, and optimized operational readiness.
• Providing vision and leadership in developing and implementing information technology initiatives to achieve strategic technology and business objectives.
• Project Management of enterprise IT systems in support of business operations in order to improve cost effectiveness and service quality.
• Providing system and technical support across the organization. Working with users with varying levels of computer skills and knowledge.
• Managing vendor relationships to ensure a high level of responsiveness and most favorable pricing and terms.
• Overseeing the IT Operations and Incident Management of email, document management, Citrix, VMware, VOIP telephony, LAN/WAN, storage, databases, mobile computing, and litigation support technology.

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Manager of Information Technology

Responsibilities:

• Work with the senior management to plan, direct, manage and oversee IT Operations; administer the IT budget, staff and physical facilities. Hold complete responsibility for the operational readiness of 4 Data Centers and Network Operations Center supporting 3,500 users in 24 locations globally.
• Manage efforts of internal team and hosted data center vendor to analyze needs, implement solutions, resolve critical issues, and ensure optimal availability of systems, infrastructure, and environments across the enterprise. Oversee software and hardware systems design, development, acquisition and deployment.
• Core member of leadership team credited with defining technology strategy and roadmap for Data Centers and NOC/SOC.
• Managed the successful integration of infrastructure and systems for 6 acquisitions into NOC and data centers.
• Developed and updated Policies, Procedures, and Processes for the department, encompassing incident management, change management, emergency communications, outage planning matrix, electronic media, and remote access.
• Strengthened change management operations that increased uptime and improved operational risk management. Host weekly change management conference calls, coordinate outages with teams and vendor, approve all scheduled and emergency environment changes, and communicate changes and downtime to end-users.
• Recognized for leading and ensuring teams in proactively monitoring, identifying and resolving issues, and ensuring systems, applications, and infrastructure are operating at peak performance.
• Key member of the audit team charged with preparing and executing client audits, and implementing controls to ensure compliance with HIPAA, SOX, and PCI DSS regulatory requirements.
• Orchestrated the establishment of the Emergency Network Operations Center (eNOC) that ensures optimal business continuity in case of emergency. Selected and trained top systems administrators from remote offices to assume responsibility for eNOC in the event of catastrophic failures.
• Planned and managed the build-out of European data center from Dublin to London ahead of all deadlines and with zero disruption to 600 users throughout Europe and the Middle East.
• Directed the installation and configuration of infrastructure and tools to enable the monitoring of all remote office server rooms and wiring closets throughout the enterprise.
• Designed and implemented a tracking system to alert key departmental personnel on issues, and increase visibility of resolution and restoration timeframes.

Confidential

Supervisor, Network Operations Center

Responsibilities:

• Directed the direction of all IT operations Recruited the team, established critical relationships with key managers and analysts, developed policies and procedures, introduced best practices, and drove the deployment of tools and infrastructure to proactively monitor, identify, and resolve outages and incidents across the enterprise. Managed team of 6 NOC Technicians.
• Within 6 months of hire, designed, built, staffed, and managed the on-time and within budget launch of the 24/7 Network Operations Center that reduced downtime by 50% and was recognized as the center of all IT operations within 1st year.
• Built and led efforts of team in proactively monitoring complex enterprise, identifying potential problems and issues, escalating outages, communicating the status, and providing Tier 1 support.
• Established relationships across the organizations to assemble appropriate resources to resolve escalated issues.
• Authored policies and procedures for change control, incident management, emergency communication plans, escalations, and continuity of operations.
• Drove the development of a comprehensive Metrics/KPI Framework and establishment of Systems Maintenance Schedule that minimized disruption to business operations.
• Evaluated, selected, and oversaw the implementation of tools and infrastructure for new Global Network Operations Center. Trained team on tools, environments, monitoring best practices, and incident management standards.
• Supervised the proactive monitoring of complex voice, video, and data networks for 26 remote sites; more than 700 VMware, Citrix, Exchange, and SQL servers; SAN / NAS devices; and primary / secondary MPLS clouds.
• Coordinated and facilitated triage conference calls with cross-functional teams to aggressively identify resolution or solution to minimize end-user impact.

Confidential, West Chester, PA

Senior Systems Administrator

Responsibilities:

• Managed and ensured optimal uptime of 40 servers and LAN / WAN infrastructure, comprised of Windows 2003 Active Directory, MS Exchange with ActiveSync, Citrix MetaFrame, Mitel VoIP with call queues, HP Procurve PoE switches, Cisco switches and routers, and CheckPoint firewall. Planned, tracked, and managed all aspects of projects.
• Core member of the merger charged with planning and executing year-long $750K integration initiate. Held pivotal role in integrating network infrastructures, consolidating data centers, and standardizing desktops to reduce costs, eliminate redundancy, and comply with new corporate standards.
• Led initiative to outsource the enterprise messaging system to Managed Service Provider that decreased operating costs, increased virus and spam protection, and improved business continuity.
• Solely responsible for maintaining and monitoring all internal and external voice, video, and data networks, and associated servers, switches, and applications.
• Implemented effective controls across voice and data networks that strengthened overall security posture and ensured compliance with JCAHO, HIPAA, and SOX regulations.
• Maintained, updated, and ensured mission-critical QA Pilgrim software utilized for investigations, complaint management, document management, and training was compliant with FDA regulations.

Confidential, Norfolk, VA

Manager, Network Operations Center

Responsibilities:

• Network Operations Center with Class III / IV certificate authority.
• Led teams in achieving 98% uptime with a non-deliverable rate of less than 2% recognized as the highest within Confidential .
• Managed build out of a centralized messaging platform over an enterprise VPN that delivered $6.1M in savings.

Confidential

Manager of Advanced Network Analyst Course

Responsibilities:

• Recipient of the Navy and Marine Corps Achievement Medal for leading team of experts in developing new curriculum for 2 core courses to ensure adherence and alignment to Confidential and Confidential standards.