SUMMARY:

• Senior Systems Engineer with 25 years of IT experience in the Federal and private sectors.
• Expertise includes working with Splunk, Wireshark, KALI LINUX 2017, and various hacking tools, such as Kali Linux.
• Network and Systems Administration, Enterprise Messaging support (Tier 4 Support), Blackberry messaging mail platform, Blackberry Enterprise Server 4.6 and 5.0, System Center Configuration Manager 2007 (SCCM), Good Link Enterprise Messaging Email platform 7.1 for mobility carrier devices on IOS and Android.
• Immigration and Customs Enforcement.
• Excellent troubleshooter, holds recent certifications and an Active DoD Top Secret clearance.

TECHNICAL SKILLS:

Hardware: Blackberry 9000 and 10 Series devices. Current Apple Iphone Versions, IPADS, and workstations. Andriod devices. DELL 6650 Blade Servers, Dell Power Edge 2950, 1950 Servers, IBM 4050/760 Mainframes and IBM 3390 Mainframes as well as IBM 400, IBM Compatible PC, Dec/VAX 780, Compaq 2000 and Digital Servers, Apex Boxes, along with LAN/WAN Hardware, CISCO Routers. HP and Dell Laptops, workstations, and HP Printer products.

Software: Wireless Systems: Good Link Mobile for Enterprise Networks Version 7.1, Blackberry Enterprise Server 3.6, 4.1, and 5.0 along with all Supportive Applications. Microsoft Office Products 2003, 2007, 2010 and 2016, Windows XP, VISTA, Windows 7 and 10, BMC Remedy Action Request System, Powershell V4, and KALI LINUX 2017.

Operating Systems: Windows Server 2003, 2008, Microsoft Active Directory 2007, Microsoft Exchange 2003, 2007, and 2010, Microsoft SharePoint 2007, SQL Server 2005, System Center Operations Manager 2007 (SCCM 2007), VMware View 5.0, OCS (Microsoft Office Communicator System 2007), and IIS and ISA Proxy Server.

Programming Languages: PASCAL, COBOL, C+ or C++, and Python.

WORK EXPERIENCE:

Confidential

System Administrator

Responsibilities:

• Completed needed deliverables (reports) in respect to DevOps requirements for management.
• Working with Splunk Monitoring and Security Tool.
• Monitored ticket queues for assigned groups (Performance, Network Engineering, Network Security, and Firewall Engineering), to maintain accurate ticket information and possible closure to help with a successful transition of the program.

Confidential

System Administrator/Blackberry Administration /Information Assurance Officer, Washington, DC

Responsibilities:

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Operations and Support
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Maintenance
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
• Provides occasional guidance, some of which is technical.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

Confidential, Alexandria, VA

System Engineer

Responsibilities:

• Currently working with the Enterprise Messaging Support group (Tier 4 Support) that performs the duties for problem management and provides system support.
• Works as team member providing support to the Good Link Enterprise Messaging Email platform 7.1 and CITRIX XENMOBILE MDM 7.1 for the estimated support of 5000 users that use mobility carrier devices on the IOS and ANDROID platform.
• Duties also include account creations, deletions, problem email resolutions, and the maintaining of DoD policy and templates that concern all mobility devices.
• Demo and Test new devices (IOS, ANDROID, Blackberry 10) for XENMOBILE MDM Platform.
• Using CITRIX XENMOBILE for monitoring, managing, and troubleshooting wireless devices.
• Executed Good Link Enterprise and CITRIX XENMOBILE updates per Change Board Review requirements approvals.
• Help modify any MDM Security guidelines and policies in relation to US Coast Guard request.
• Provide technical support and troubleshooting of program MDM hardware, software and infrastructure for Coast Guard Personnel.
• Management of Microsoft Exchange 2003 and 2010 mail user accounts.
• In addition, remaining duties include providing team support for the System Center Configuration Manager 2007 (SCCM), Office Communication System (OCS) 2007 both in reporting and correcting minor server issues within the Enterprise Network.
• Working with Active Directory 2007, ISA Proxy Server 2006, and VMWARE Version 5.0 and Data Center under Vsphere on a limited Access.
• The use of Microsoft Remote Terminal Services via Remote Desktop Access to log into applied Window Servers in order to provide Patch Updates and any other troubleshooting resolutions, along in addition user Desktop workstations.

Confidential

Blackberry/Active Directory and Exchange Administrator

Responsibilities:

• Continuous service to the Department of Homeland Security as Information Technical Support Team Leader.
• Managed the Information Technical needs for all government personnel for the Office of Professional Responsibility, Office of Investigations, along with 2 other Governmental Sites which included government personnel and other contractors.
• Worked in the position involving Server Administration Support for Users in an Enterprise Operations Environment, using Active Directory 2007, SQL Server 2005.
• Additional duties included Tier II and Tier III support in maintaining the Blackberry Enterprise Server 4.6 and 5.0, and the Wireless Devices that is part the Blackberry messaging mail platform which involved other Government Law Enforcement Agents under DHS.
• Responded to Blackberry Users, and other IT Remedy Ticket generated functions and accounts.
• In addition, duties involved working with and Administering Microsoft Sharepoint 2007, and ARCGIS.
• Microsoft Remote Terminal Services via Remote Desktop Access to log into Desktop Workstations in order to provide troubleshooting assistance to the user community when available.

Confidential

Blackberry/Active Directory and Exchange Administrator

Responsibilities:

• Worked as part of the Active Directory Engineering and Operations Team under the Department of Homeland Security (DHS).
• Duties included Enterprise Server and Blackberry Server Administration 3.16 and 4.6.
• Additional duties involved Email and Blackberry, account creation and support for users in an Enterprise Operations Environment using Active Directory 2003, SQL Server 2005, and Microsoft Exchange 5.5, and 2003, along with Lotus CC: Mail applications that were still supported in several of the Governmental Law Enforcement agencies under DHS.
• Develop Mobile Device Management (MDM) policies and procedures in accordance to each DHS Agency in respect to their needed standard and guidelines.
• Trained IT Support Personnel in Blackberry Device Installation, Configuration, and Support to the user community on a National Level, and addressed in other MDM levels.

Confidential

Senior Network Analyst

Responsibilities:

• Worked as Tier II level support for the Confidential, supporting many platforms such as Blackberry, Exchange and Desktop Support with operational groups within the Postal Service. Such groups included Logistics, Delivery, Operations Redesign, Implant Operations, PMG Office, Marketing, Purchasing, Priority Mail, etc.
• Duties included Desktop/server operations, installations, new account services, project lead, HP, Xerox and Techtronics printer support.
• Supported applications ranging from Netscape, IE 5.5, Microsoft Products, Corel WordPerfect 7.0 and 8.0. The above environment was supported on a Microsoft NT 4.0, Novell NetWare 4.0, and Windows 2000 Service/Workstation, and all other desktop platforms.
• As Project Lead for several teams, worked in Engineering in migrating Servers and Workstations from the Windows 95/NT platform to Windows 2000/NT, and also in migrating users from the Lotus cc:Mail engine to Microsoft Exchange 5.5.
• Performed nightly backups with LAN Services with the use of ARCSERVE, and Storagetek Hardware along with phone support for PC Anywhere and cc:Mail Mobile users.
• Worked to upgrade current systems traditional remote log ins to establish users to access RRAS server accounts via VPN and RPN connection.