SUMMARY:

Highly skilled IT professional with 18 years of experience in computer hardware, software, server and desktop support, system administration, storage, tape backup and IP networking. Expertise in Active Directory, group policy management, MS Exchange 2010/2013. Applying operating systems updates, patches, and configuration changes using SCCM. Creating, deleting, and updating user, group, and computer accounts. Implementing VPN, DNS, DHCP, Print services, file servers, group policies, failover clustering and server virtualization using Vmware. Experienced Building and deploying Citrix 6.1 and Citrix 7.15. Installing and publishing applications, desktops and webpages through Xenapp. Offer a solid background in IT system administration within Windows and Microsoft Exchange environments. Adept professional to lead facility and field - based client and systems support efforts. With excellent written, oral, and interpersonal communication skills. Will travel and relocate.

AREAS OF EXPERTISE:

• Network Administration
• Fiber Optics & RF Technologies
• Storage Area Network
• Fibre Channel & SCSI Protocols
• Switching & Routing Protocols
• Storage Arrays, Raids 1-6
• Monitor & Control Systems
• Telephony & Telecommunications
• ECPs (Engineer Change Proposals)
• Backup Technology
• Technical Documentation
• Troubleshooting & Problem Resolution
• Citrix XenApp
• User training & Support
• BICSI and TIA Standards
• Windows Server 2012
• Active Directory & Exchange

TECHNICAL PROFICIENCIES:

Telecommunications: Cat 3, Cat 5, Cat6, Fiber Optic & Copper Wiring; Installation, Splicing & Termination; Telephony; Switchboards; Wireless Access Points; Analog and Digital KVMs

IT Platforms: Windows Server 2003/2008/2012 ; Windows OS XP/7; MS Exchange 2010/2013; VMware 5.5; Citrix XenApp 6.5/7; Backup Exec; Networker; Commvault 10; Veeam; Net Backup; Powershell; Microsoft SQL 2008 R2

Tools & Equipment: 66, 110 & Krone Blocks; 3M Splice Kits; 3M Cable Location; 3M 710 Splicing Module; Fujikara Fusion Splicer; OTDR; 3M Hot Melt and Unicam Connectors; Fluke; Server Racks; Satellites

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Server Administrator

Responsibilities:

• Install, configure and maintain all physical and virtual Microsoft Windows Servers.
• Responsible for creating and maintaining backup policies and schedules using Networker 8.23 .
• Recover data for users, from servers, exchange mailboxes with the Networker application.
• Monitor and maintain storage appliances VNX 5400 and DataDomain Systems.
• Create templates in VMware vSphere for Microsoft Windows Server 2008 R2, Server 2012 R2 and Windows 7 virtual machines .
• Create and manage user’s mailboxes, troubleshoot DAG cluster failover events and mail flow errors in Exchange 2013. Maintain patches and security updates by using SCCM patching software to ensure servers meet our Information Security guidelines and requirements.
• Publish and install applications /websites in Citrix 6.5 using Citrix Delivery Services Console.
• Installed, configure and maintain our print service called Printer Logic.
• Create and managed Microsoft SQL clusters for Citrix, Allscripts PM, Allscripts EHR, Cerner Anasazi and Dentrix.

Confidential, Atlanta, GA

Server Administrator Tier II

Responsibilities:

• Install, configure and maintain all physical and virtual Microsoft Windows Servers.
• Responsible for creating and maintaining backup policies and schedules using CommVault version 10.
• Recover data for users, from servers, exchange mailboxes with CommVault v10. Monitor and maintain storage appliances NetApp and ExaGrid Systems.
• Create templates in VMware vSphere for Microsoft Windows Server 2008 R2, Server 2012 R2, Windows 7, Windows 8, and Windows 10 virtual machines .
• Create and manage user’s mailboxes, public rooms and calendars in Exchange 2010. Install, configure and deploy Exchange 2013.
• Configure high availability Client Access Servers and Database Availability Groups within Exchange 2013.
• Maintaining servers, desktops and laptops by using KACE patching software to ensure servers meet our Information Security guidelines and requirements.
• Configure ExaGrid Systems backup data to file and allow data replication to our Disaster Recovery location.
• Publish and install applications /websites in Citrix using Citrix Delivery Services Console.

Confidential, Alpharetta, GA

Storage Technical Consultant

Responsibilities:

• Provided technical solutions and directly communicated with enterprise clients on storage, back up and disaster recovery issues.
• Diagnosed and solved problems related to system performance (high availability, replication, deduplication), system warnings, and hardware failures.
• Collected and analyzed systems logs and crash dumps from customer SAN switches ( Confidential and Confidential ), HBAs and storage/tape devices.
• Documented processes for storage installation, SAN configurations, and backup & disaster recovery.
• Advised customers on best practices on storage appliances and tape backup systems, to achieve optimal performance.

Confidential

Electronic Hardware Technician

Responsibilities:

• Managed installation, configuration, repair, and maintenance functions for hardware and software components for a network with 140 computer 4 servers linux and windows based. Served as a system administrator with accountability for creating the server infrastructure, user accounts and group policies.
• Also installed, administered and maintained domain controllers, domain services and email servers. VLAN; managed IP addressing, routers and routing protocols, load balancing, and layer 2 and layer 3 switches. Engaged in weekly meetings with senior leadership, collaborating on technology needs and advising on system capabilities / limits; prepared strategic plans and schedules aligned with requirements established by management.
• Created and managed user accounts.
• Developed and enforced IT policies; approved / rejected software installation requests.
• Designed and implemented strict backup and disaster recovery policy.
• Allocated and managed IT budget.
• Led training sessions for new users.

Confidential

Senior Hardware Technician (Team Lead)

Responsibilities:

• Provided system administration for centralized information / image sharing, analyzing trends and reviewing documented issues/solutions to develop strategies for preventing technical problems.
• Managed life cycle replacement of computers and servers, backing up and migrating folder and user data.
• Configured new workstations, leveraging Microsoft system images to support efficient deployment.
• Served as escalation point for complex support issues, and provided team leadership in manager’s absence, making critical decisions and driving productivity.
• Provided technical training for end users.

Confidential, Augusta, Georgia

Senior Field Technician

Responsibilities:

• Ensured optimal stability, availability, and integrity of LAN and WAN; administered user accounts and managed reloading / baselining of computers.
• Performed preventative maintenance, inspecting and certifying Cat 5 and fiber optic lines per government requirements.
• Managed hardware upgrades; terminated and repaired fiber and copper cables, defective lines, and auxiliary equipment.
• Planned and directed changes, additions, and relocations of computers and electronic equipment.
• Maintained operating procedures, network topologies, and hardware inventories.

Confidential

Communication System Engineer

Responsibilities:

• Performed installation of critical communication equipment, including ducts and conduits, copper and fiber cabling, fiber optic modems, fiber multiplex equipment, fiber patch panels, analog and digital copper patch panels, main and intermediate distribution frames, lighting protection, cabinets, cable ladder, and rack systems. Pulled, terminated, tested, spliced, and repaired copper, coaxial, and fiber optic cabling.
• Reviewed, certified, and documented telecommunication infrastructure installed by subcontractors per government standards.

Confidential

Outside Cable Plant Technician

Responsibilities:

• Designed, operated, and managed communication infrastructure, including repairing voice and data equipment from the main distribution frame ( Confidential ).
• Installed, modified, tested, and repaired aerial and buried multi-conductor copper and fiber optic cable for communication topology.

Confidential

Outside Plant Technician

Responsibilities:

• Served as system engineer and information technology specialist installing and maintaining communications circuits and equipment for the Confidential in support of Operation Iraqi Freedom. Oversaw fiber optic placement, termination, testing, and splicing using fusion splicer equipment; performed copper splicing with AMP crimper and 25 pair splice kits.
• Administered non-secure internet protocol router (NIPR) and secure internet protocol router (SIPR) networks.

Confidential

Communications Team Leader

Responsibilities:

• Supervised staff of 10 telecommunications technicians.
• Monitored work levels, reviewed performance, established schedules, and delegated assignments based on job priority, equipment quantity and staff abilities.
• Inspected, tested, and measured work completed using tools and gauges to verify conformance to standards and repair requirements.
• Compiled operational and staff records, inventory data, repair, and maintenance statistics and test results.
• Counseled employees about work-related issues and assisted staff in addressing skill deficiencies.
• Conducted or arranged for worker training in safety, repair, and maintenance techniques, operational procedures, and equipment use.
• Implemented and evaluated maintenance policies and procedures.
• Earned letter of appreciation for developing a tailored data communication system for a Confidential unit that was previously not served by such a vital technology.
• Lauded for success setting-up effective communication system within a combat zone.
• Honorably discharged.

Confidential

Communications Field Technician

Responsibilities:

• Administered LAN and WAN by ensuring system stability, and integrity, and conducting maintenance and troubleshooting.
• Performed hardware and software upgrades to network servers, operating systems, and applications.
• Maintained operational procedures, network topologies, and hardware inventories.
• Coordinated network backup and recovery.
• Repaired cable system, defective lines, and auxiliary equipment.
• Measured signal strength at utility poles using electronic test equipment.
• Pulled lines through ducts by hand and with use of ditch winch; dug holes and installed overhead lines.