SUMMARY:

• Responsible for installation, maintenance and testing of voice and data systems. Installed and tested Northern Telecom SL - 1, SL-X1 Communications Systems and programmed Meridian Northstar Systems.
• Hands on testing with data scopes, Bit rate testers and distortion analyzers.
• Installed and maintained 1A2 telephone and PBX systems.
• Installation of Fiber Optic converters as well as Fiber Optic panels and rack units, to include T1 and T3 interfaces.
• Responsible for preparations of room layouts prior to placement of floor mounted equipment.
• I also conducted health and safety meetings prior to task initiation.
• SQL, Access, Oracles Database Management and Systems.

TECHNICAL SKILLS:

Hardware: Complete Array of Dell Laptops, Desktop, and handhelds, Servers IBM compatible Systems.

MAC Systems/ Servers: Confidential Systems and printers, Gateway Laptops and Desktops, Confidential Laptops, Desktops, Servers

Operating Systems: 2003 Server, 2000 Advance Server, NT, Confidential, 2000, MAC OS, Windows 95,98,ME, 3.11.

Software/System Architecture: Designed, Installed and administered small and home based business networks in the Prince Georges County area. Troubleshooter of minor to major computer problems for the companies on a on call bases. Installed, configured, and maintained NT servers, MAC OS servers, Windows 2000 servers, SAN systems (DELL) . Upgraded Windows 98 and Windows NT workstations to Windows 2000 OS. Administered Windows Confidential workstations, added them to Windows 2000 networks. Installed and Administered Confidential servers as well as migrating Windows NT users to Windows 2000 Active Directory OU’s. Supported via Active Directory printers and users across multiple domains. Supported mail packages Such as Lotus Notes R5 support, Domino server configurations, Exchange 5.5, MS Outlook 2000, Outlook Express. Applications include Office 97, Office 2000, Office Confidential, Corel WordPerfect Suite 8, IIS, and Oracle 8i. Specialized applications such as Searcher 3.0, Tracker 2.5, Calendar Keeper 1.0/2.5, Land Tech for DOS / Windows, Quicken, Quick books 2001 Pro. Routers/ Switches include CISCO 4500 w/NT Blades, Linksys Wireless Systems, Belken, NewBridge Systems, Alcatel Racks, Teleos bridges/ gateways, and Nortel Networks. Fully able to support SAN, LAN, WAN, G/WAN networks.

Programming Languages & Tools: MVS/OS2, JES-2, and JCL Basic, Cobol, Fortran, Pascal and APU

Call Center and Help Desk: Provided technical network support in the software development and implementation of new web based software application for the State Department. Provided phone support and phone based network support for the system administrators working with Confidential ’s in foreign countries around the world. This is a night- time position based in Rosslyn Virginia. I provided Providing in person and by phone administrative assistance in Microsoft Windows NT 4.0 server OS, and Microsoft Windows 2000 server OS

Office Productivity Tools: MS Word, PowerPoint, Excel, Access, Publisher and Project Microsoft Office 95, Office 97, Office 2000, Office 2002, Office Confidential, Office 2003. Corel Suites X, MS Works, Quicken Suites, Quicken Quickbooks, Confidential, Procurement Desktop, CFMS, and RFMS.

Technical Documentation: IT Technology Coordinator and LAN Administrative Engineer for DOT/FHWA/HIF division. I laid out assigned hardware technology equipment specifications; I test present and future software applications. Test new network technology and hardware for future use. I prepare demonstrations and previews of new tools, ideas and hardware to my clients. Discuss options and changes to the current way of working with technology in the government. Create standards and procedures within HIF on the use and the types of Hardware and Software. Create and implement 3-5 years of IT plans. Plan spending within yearly budget constraints to get the newest software and hardware devices

Facilities Management: N/A

Skills Summary: Over 20 years of progressive technical experience in the state of the art Voice/Data environments. I have in-depth knowledge of installing, and maintaining a variety of telecommunication equipment. I installed and maintained voice and data installations. I installed, setup, and maintained video conferencing units. I installed, setup, and maintained a variety of computer workstations, and networks.

Computer systems: Progressive Data Processing, and Computer Programming/ Operator experience in such languages as Basic, Cobol, Fortran, Pascal and APU. Computer Operations on Mainframes (1987-1988; 1991-1994). Confidential MVS/OS2, JES-2, and JCL programming, Systems Administrator on VAX/VMS and DCL system, Windows NT Admin . Microsoft Active Directory Administration, Microsoft Exchange Server Admin, Novell Networks, Win95, Win98, and Windows ME, and Windows 2000 / Confidential / Vista/ Windows 7 and 2003 servers and 2008 servers along with 2008 R2 servers. Knowledge of a variety of Network and interface tools.

PROJECT EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Design and implement computer systems, software and networks including defining complex system requirements, determining system specifications, processes and working parameters. To include server hardening to Confidential specifications, patching and providing specific Security port controls.
• Ensured system hardware and software are compatible and capable of required performance metrics for Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2.
• Involved with all systems quality testing by determining functional analysis requirements and allocation, so the systems function properly when the design and implementation is completed.
• Maintain a plethora of complex machinery for an Enterprise Environment for an essential, custom computer program. These systems sometimes become broken or faulty, or simply need to be created from scratch.
• Migrated Physical Hardware Servers to Virtual Servers using VM Ware and V Sphere applications.
• Provided detailed reports along with cost analysis. Met with clients to identify the problem with a current system or about a function the client would like a system to accomplish. Then, after creating and evaluating model systems, I would build, launch and tests a new system to perform the function without fault.

Confidential

SR.Network Engineer

Responsibilities:

• Administer, manage, monitor, and support over 400 Windows 2000 and 2003 Servers (Advanced and Datacenter Servers) and Windows Servers 2003 running on Confidential / Confidential ProLiant and Dell PowerEdge servers placed throughout the country, especially at all airports locations.
• Provide Tier III support for the Confidential and Confidential enterprise network for an environment with over 70,000 government employees and contractors.
• Provide support for 3 Active Directory forest, 5 domains, and 3 Exchange organizations running Exchange 2000 Servers and Exchange Servers 2003.
• Provide support for Exchange 2000 and 2003 Enterprise and file clusters in a Microsoft Clustering Services environment.
• Provide local and remote server system support for clients working for and accessing systems belonging to government clients. Interface and support desktop engineers and clients utilizing desktops/laptops.
• Participate in conference calls to resolve systems outages during the 3rd shift.
• Troubleshoot the services within the enterprise network, including replication and Exchange 2000and 2003 Clusters.
• Perform management of Veritas NetBackup v5.1/v6.0 and Blackberry Enterprise Servers.
• Manage and troubleshoot recipient objects and address lists in Exchange Server 2000 and 2003.
• Provide daily status report on the enterprise network to the duty manager.
• A team leader responsible for training new hires on technical information surrounding IT environment and domains.

Confidential

Pentagon / AFPCA NOC TECH

Responsibilities:

• Operated a secured and unsecured network operations center both solo and as a member of a night team.
• I was able keep over 25 critical Airforce Servers from crashing or having any significant down time.
• Coordinated all warnings errors and pre-error fixes and changes with the on call System Admin.
• Maintain remedy ticket queue.
• Also the Phone logs and helpdesk call are handled by this night team.

Confidential

Systems Support Technician/ Migration Specialist

Responsibilities:

• Replaced ( Confidential and Confidential COMPUTERS/SERVERS) user motherboards, hard disk drives, CD ROMS, memory sticks, DVD-CDRW Combo Drives and change power supplies and any other hardware issues in order to make user machines ready for user use.
• I installed, setup, and maintained a variety of computer workstations, and networks (including Active Directory, DNS Servers, TCP/IP, WINS and IPX configurations).
• Using proper customer service skills I provided desktop support via phone, remote console (SMS), and in-person for various users.
• Experienced in a multitude of software packages to include at the least: Complete knowledge of Microsoft Office products to name a few: (2003 Server, 2000 Advance Server, Confidential, 2000, MAC OS, MS Office 2003, 2000, and 97 (Professional and Standard)) MS Word, PowerPoint, Excel, Access, Publisher and Project.
• Involved in the configuration and implementation such specialty and financial software (COTS) such as Confidential, Procurement Desktop, CFMS, and RFMS.
• Imaging software such as PQ drive Image, Ghost, and Ghost Multicast Server.
• I use and possess and variety of support tools in sure functionality and customer satisfaction in completion of my work.

Confidential

Night Team Supervisor Of Confidential Migration/Network Support Technician

Responsibilities:

• Supervisor for a team of 6 (different subcontractors) and coordinated with various government and civilian personnel ( Microsoft Technicians and Altiris Engineers) to perform an Confidential migration from Windows NT at the US Patent and Trademark office in Crystal City Virginia.
• I utilize the Altiris deployment system and server to implement the change over from NT to Confidential .
• There are over 7500 users that need to be migrated. I develop a plan to prep user machines for the upcoming migration, prepare the BIOS setting to use PXE boot options.
• Replaced (DELL COMPUTERS) user motherboards, hard disk drives BIOS chips, CD ROMS, memory sticks, DVD-CDRW Combo Drives (MICRON Machines), order and change power supplies and any other hardware issues in order to make user machines ready for migration Scheduled jobs through the Altiris console in an Active Directory environment to push MS Office and other application to the client workstations.
• Developed detailed reports for the day team to follow up on progress we made. Reported detailed daily and weekly progress reports in development meetings to senior staff government officials and network technicians.

Confidential

Network Support Tech/Help Desk Support

Responsibilities:

• Provided technical network support in the software development and implementation of new web based software application for the State Department.
• Provided phone support and phone based network support for the system administrators working with Confidential ’s in foreign countries around the world.
• This is a night- time position based in Rosslyn Virginia.
• I provided Providing in person and by phone administrative assistance in Microsoft Windows NT 4.0 server OS, and Microsoft Windows 2000 server OS

Confidential

MS Exchange Engineer/Information Technology Engineer

Responsibilities:

• Installed and configured MS Exchange for the Department of Transportation/ Federal Highway division.
• This involved in the configuration and installation of MS Exchange Servers, Installing and configuring MS Outlook;
• The conversion of Novell GroupWise Mail to MS Outlook. Instructing of DOT employees on how to use MS Outlook.
• The later part the job; has me as an IT Technology Coordinator and LAN Administrative Engineer for DOT/FHWA/HIF division.
• I laid out assigned hardware technology equipment specifications; I test present and future software applications. Test new network technology and hardware for future use.
• I prepare demonstrations and previews of new tools, ideas and hardware to my clients. Discuss options and changes to the current way of working with technology in the government.
• Create standards and procedures within HIF on the use and the types of Hardware and Software.
• Create and implement 3-5 years of IT plans.
• Plan spending within yearly budget constraints to get the newest software and hardware devices.
• Maintain the Active Directory OU for Highway Infrastructure.
• Add and removed user accounts, and printers via MS Active Directory and Novell Admin.
• Console. Also Desktop Support engineer for all HIF users in any and all of the technology needs.
• Routinely performed daily and weekly backups on Novell and Microsoft servers using Veritas, and ARCserve backup software.

Confidential

Server/Workstation Rollout Technician/ Network Engineer

Responsibilities:

• Designed, Installed and administered small and home based business networks in the Prince Georges County area. Troubleshooter of minor to major computer problems for the companies on a on call bases. Installed, configured, and maintained NT servers, MAC OS servers, Windows 2000 servers, SAN systems (DELL) .
• Upgraded Windows 98 and Windows NT workstations to Windows 2000 OS.
• Administered Windows Confidential workstations, added them to Windows 2000 networks.
• Installed and Administered Confidential servers as well as migrating Windows NT users to Windows 2000 Active Directory OU’s. Supported via Active Directory printers and users across multiple domains.
• Supported mail packages Such as Lotus Notes R5 support, Domino server configurations, Exchange 5.5, MS Outlook 2000, Outlook Express.
• Applications include Office 97, Office 2000, Office Confidential, Corel WordPerfect Suite 8, IIS, and Oracle 8i.
• Specialized applications such as Searcher 3.0, Tracker 2.5, Calendar Keeper 1.0/2.5, Land Tech for DOS / Windows, Quicken, Quick books 2001 Pro.
• Routers/ Switches include CISCO 4500 w/NT Blades, Linksys Wireless Systems, Belken, NewBridge Systems, Alcatel Racks, Teleos bridges/ gateways, and Nortel Networks. Fully able to support SAN, LAN, WAN, G/WAN networks.