SUMMARY:

• Manage information technology (IT) system design and implementation to support customer requirements.
• Support and maintain alarm systems for command training evolutions and actual emergencies involving security, fire, and Emergency Medical Services (EMS) responders.
• Interpret technical specifications to maintain Computer Aided Dispatch ( Confidential ) integration or similar security, fire, and Closed Circuit Television ( Confidential ), alarm monitoring, and database systems.
• Administer system configuration databases to facilitate the management of system resources.
• Develop standard operating procedures (SOPs) to assist users with organizational share sites and databases.
• Analyze detected cyber risks to develop security solutions.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency must include: Proving accurate and detailed operating instructions for assigned information technology systems.
• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency must include: Analyzing IT system configurations to ensure the host is configured properly to support the mission.
• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency must include: Participating as a team to convey the development and updating of IT related plans and policies.
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency must include: Troubleshooting and maintaining server configurations (hardware and software) to ensure their confidentiality, integrity and availability.
• In addition to having experience demonstrating the four competencies above, have one year of specialized experience equivalent to the next lower grade level GS-11or pay band in the federal service or equivalent experience in the private or public sector performing the following duties: 1) Administering and troubleshooting complex alarms systems to include system validation testing, software maintenance, and updating core alarm data elements; 2) Maintaining server configurations (hardware /software) to ensure availability; 3) Performing data administration including performance monitoring, data replication, and failure/recovery processes; 4) Implementing network control measures to support system contingency planning; and 5) Providing Information Assurance consultation and services in response to Alerts and Bulletins.
• Results-driven IT security technician and network engineer with 12 years of experience in diverse industries, including cyber security and systems administration. Expertise includes team leadership, technical architecture, training and development, information security, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customers to meet and exceed desired expectations.

STRENTHS:

• Security+ CE Certified
• MTA 98-349 Certified
• Windows XP-10 proficiency
• MS Office proficiency
• Leadership
• Remedy ticketing system
• Lenel Access Control
• Remote access and support
• Troubleshooting proficiency
• Project Management
• Local Element Certified

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Washington, DC

Responsibilities:

• Inspects and troubleshoots local command 3SP Fiber Optic infrastructure in coordination with Regional Plant manager and personnel assessing and ensuring security and viability of connection and throughput as well as restoration of network communications.
• Troubleshoots Tenant complex alarms systems, updates and configures alarms and access control hardware and software where necessary and provides support to during system validation.
• Monitors performance of Lenel segments and access control database and systems to ensure peak operation.
• Coordinates with customers and tenants of local command installation, working hand - in-hand with Region Plant, requirements and needs of 3SP network systems and ensures that designs meet required specifications and configuration in connecting with tenant systems.
• Provides customer support and service to tenants and command organization for Lenel Onguard software and 3SP Network workstation.
• Reviews Government and Industry Cyber Security alerts, bulletins, and advisories on STIGs and Policies and provides information assurance consultation and services where needed and upon request.
• Monitors and Cycles server services to maintain server operations when necessary
• Inspects and analyzes network infrastructure and physical security configurations to verify previously identified threats or vulnerabilities have been resolved.
• Communicates to Customers orally and through email any service or maintenance bulletins for monthly maintenance on 3SP network.
• Deploys, configures, and maintains identification and biometrics scanner peripherals (DBIDS), hardware and software.
• Provides detailed briefs and status updates of network and systems using presentations, preparing graphics and other effective means of communication.
• Configures and maintains 3SP software to include operating system and system software on local machine ensuring DoD compliance is met.
• Reviews current system and infrastructure design to confirm design specifications are applied consistently across the 3SP network as determined by Region Plant.
• Supplies technical information and design guidance to Naval District Washington (Parent Command) on telecommunications systems, supporting local 3SP network facility requirements, operational capabilities, protocols, and security requirements of the local Naval Command of Naval Support Activity Washington.
• Performs detailed infrastructure analysis, design, information assurance, and troubleshooting for Information Technology (IT) programs and communicates assessments, recommendations, and needs to regional plant manager and local command.
• Ensures confidentiality, integrity, and availability of systems, networks, and data through planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures.
• Enforces information assurance policies to include investigating suspected violations and compliance issues and recommending management and customer actions.
• Receives and coordinates plans of work to be accomplished and reviews and directly oversees and implements program goals and objectives based on priorities as per Regional Command Guidance.
• Project Management of multiple Information Technology (IT) projects simultaneously amongst the 5 fence-lines of the local command.
• Communicates effectively with Regional management and infrastructure team regarding IT requirements to seek support and funding for implementation.
• Ability to build working relationships with others inside and outside the organization, as well as contractors to obtain a high level of customer support.

Call Center IT Technician

Confidential, Washington, DC

Responsibilities:

• Resolved customer issues and concerns with courtesy and strong interpersonal skills with all customer interactions.
• Processed an average of 30 daily inbound and outbound technical support calls.
• Trained new employees and explained protocols clearly and efficiently.
• Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
• Referred difficult issues to upper management while maintaining positive rapport with customer.
• Supported customers having data LAN/WAN/VPN connectivity issues.
• Communicated widespread problems to management.
• Assisted in process refinement to improve customer service and support.
• Created end-user self-service tools and documentation.
• Diagnosed network problems involving a combination of hardware, software, power and communications issues and providing work-around when possible.
• Responded to all client requests for technical support by phone, email and the inter-office chat service.

Independent IT Consultant -

Confidential, Waldorf, MD

Responsibilities:

• Analyses network for security breaches and threats ensuring patient database is kept secure in accordance with HIPPA guidelines and directives.
• Advises Drs. of threats to the network and recommends courses of action.
• Configures network switches and architecture and ensures systems security compliance.
• Planned a computing and network architecture upgrade at bottom dollar.
• Maximized computing potential for the next 5-10 years for an office of 10 host systems and 5 employees without interruption of computing service.
• Planned and configured network and systems architecture.
• Evaluated and researched compatibility of network infrastructure and legacy systems of x-ray and intra-oral capture machines, 5 dental software suites, printers and x-ray scanners, for potential upgrade issues.
• Mitigated downtime the business, saving additional time and money.
• Primary contact for to computer hardware and software problems, as well as network emergencies.

Data Transfer Agent/Modeling and Simulation Analyst

Confidential, Arlington, VA

Responsibilities:

• Chaired committee and primary architect for creation of government SharePoint tool for tracking data transfer requests for approval
• Installed multiple classified networks and systems for new government facility
• Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
• Created and ran multiple iterations of extremely detailed Monte-Carlo simulations built in Naval Simulation System (NSS), taking into account all aspects of Naval Operations and capabilities.
• Provided breakdown analysis of capability of concept and design of proposed warfare systems.
• Provided knowledge and expertise of Naval Operations to modeling and simulation design team enabling team members to build more realistic models, yielding increase fidelity of real-world results to customer.

First Phase Imagery Team Chief/ Open Search Imagery Collection Lead Analyst -

Confidential

Responsibilities:

• Joint Intelligence Center Pacific Hand selected for leadership of Imagery Team.
• Cross trained all personnel increasing job awareness, allowing for decreased manning during command forward deployment, empowered personnel to make improvements to operating procedures.
• Troubleshot numerous intelligence systems with IT Support teams diminishing down-time.
• Most team members trained went on to be selected for leadership positions and advancement.
• Selected from group of peers for special position due to quick learning, ability, penchant for detail, excellent communication, and ability to correlate overall picture.

Information Systems Security Officer and Deputy Intelligence Systems Officer

Confidential

Responsibilities:

• Responsible for control of 150 Operations Department personnel and approximately 200 information and combat systems.
• Provided end-user education to Operations Department on Information and Operations security including restriction and protection conditions.
• Developed Standard Operating Procedure from scratch after extended down period and all previous documentation was lost.
• Lead the configuration re-design and interoperability install of Carrier Intelligence work centers Information and intelligence systems substantially increasing productivity and eliminating the need of extra equipment throughout the department.
• Designed and published intelligence resources intranet enabling shipboard and air wing sailors greatly increased productivity and situational awareness as well as providing time-sensitive intelligence to Strike Group Commanders.