SUMMARY:

• Seeking a challenging position as a Exchange\Systems Administrator, where I may utilize my experience, technical skills and problem solving abilities to assess end - user needs, while performing a variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment in a LAN\WAN environment.
• Demonstrated excellent customer service relations.
• A customer service advocate and outstanding leader.
• A self-starter and excellent role model.

TECHNICAL SKILLS:

Networking: Novell NetWare 3.12/4.11/5.1 , TCP/IP, Active Directory, VPN, Cisco clients, hubs, switches and routers.

Operating Systems: Windows NT, 95, 98, 2000, XP, Window Server 2000,2003, 2008 R2, server manager windows 8.1 DOS, Cisco IOS, Windows 7

Software: Exchange 2003, 2007, 2010 and 2013 MS Office 2000, 2003,2007,2010 and XP professional, Vista, MOMS 2005, SCOM 2007, 2010 & 2012 R2, System Center Service Manager, Remedy (Support System), Norton Anti Virus, Symantec Mail Security 6.0 Symantec End Point protection,, GFI Mail Essentials & Mail Security for Exchange, McAfee, VERITAS 11d, Adobe Professional, BES, System Center Configuration Manager, Lodging Touch system, Saflok security system, Integrated Software applications VMware vSphere Hypervision ( Confidential ), HP configuration utility for storage. Avamar, SnapProtect (Backup and Recovery)

Protocols: TCP/IP, IPX/SPX, DHCP, SMTP, FTP, ISO,SNMP IGRP, EIGRP,L2F

PDA Devices: Blackberries, Treo’s, Ipads

PERSONAL STRENGTHS:

Skilled Leader and Manager unsurpassed creativity, resourcefulness, and leadership in the US Navy. Excellent communication skills, including proficiency in preparing written reports, spreadsheets, and have great abilities to communicate with individuals on all levels. Adept at promoting teamwork among employees. Outstanding rapport with subordinates and all levels of management. Provides highly professional, reliable, exhaustive and dedicated services.

EMPLOYMENT HISTORY:

Exchange System Administrator

Confidential, CT

Responsibilities:

• Provides general Tier II & III systems support to Microsoft Exchange users in a large global enterprise environment.
• Migration from exchange 2010 users to exchange 2013
• Built out exchange 2010 servers while upgrading to 2008 servers.
• Order, replace, Mount and reseed all corrupted Exchange Database hard drives using HP utility.
• Proficient Powershell script writer.
• Performed daily Active Directory tasks
• Create SMTP connector for requested oversees US embassies posts.
• Create new and manage all existing Mailboxes and Distribution
• Perform primary administrative tasks for MS Exchange 2010 messaging systems
• Preform daily DAG checks, ensure all database copies are health and mounted.
• Perform database redistribution when necessary.
• Provide software upgrades, security patches and monthly planned maintenance (reboots) of all corporate email server environments.
• Provides system metrics, root cause analysis and proactive monitoring and communicates any performance degradation to management.
• Creates, maintains, and updates platform documentation and operating procedures
• Performs day to day operation and management of Exchange 2010 and 2013 environment
• Supports messaging environment by resolving incidents and requests from our clients throughout the State Dept. Including all US embassies throughout the world.
• Monitors Health, capacity and performance on Microsoft Exchange server using SCOM 2012 throughout DOS environment, domestic and oversees.

Exchange System Administrator

Confidential, Arlington, VA

Responsibilities:

• Upgraded from Exchange 2007 to Exchange 2010.
• Upgraded BES to comply with Exchange 2010.
• BES (Black Enterprise Servers) Administrator.
• Performed daily Active Directory tasks
• Built out Windows 2008 server using DHS hardening guidelines.
• Monitor all server logs on Domain Exchange and BES server.
• Create new and manage all existing Mailboxes and Distribution groups.
• Working side by side with engineering team with bringing new SAN online.
• Perform primary administrative tasks for MS Exchange 2007/2010 messaging system.
• Provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.
• Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
• Perform evaluation and guidance relative to primary responsibility area (Exchange messaging and Blackberry Enterprise Server) and recommend short and long-term strategies.
• Create and update primary responsibility area documentation providing clear direction for administrative tasks.
• Provide management and staff with weekly updates related to tasks, projects, problems, and systems configuration.
• Cross-train team member(s) to provide administrative backup for the primary responsibility area during short or long term absences.
• Ensure that system hardware, operating systems, software systems, and related procedures adhere to established baselines.
• Monitor system backup operations.
• Server tuning and network load balance improvement; perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Monitor alerts and thresholds
• Take preventive or corrective action to resolve any issues that may arise.
• Provide proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.
• Created numerous documents such as Functional Requirement Document ( Confidential ), Standard Operation Procedure documents, How To Documents for end users, weekly reports and numerous of Change Request documents.
• Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
• Worked with VMware vSphere Hypervision ( Confidential ) and Vshere Client to monitor and manage virtual exchange servers.

SYSTEMS ADMINISTRATOR

Confidential, Washington, DC

Responsibilities:

• Provides Tier 4 level, engineering support throughout the Confidential enterprise environment.
• Provides Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level under the Confidential .
• Furnishes large-scale Active Directory/Exchange 2003/2007 configuration, migration involving Blackberry Enterprise Server accounts with general administration and oversight.
• Delivers assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which include hardware software break fix, in depth research to resolve issues, upgrading servers.
• Worked with the BASICS Migration Team on a major Domain migration from ICE to Confidential, which included to movement of over 25,000 users.
• Operating System upgrades.
• Active Directory Management and Support
• Manage and monitor all email platforms and interconnections.
• Install, configure, update, and patch exchange server the DHS environment.
• Assisted in Configure server roles, recipients, groups and mailboxes.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Monitor, manage and troubleshoot using tools such as perfmon, protocol logs, event viewer, MMC, EXBPA, exchange management shell, PowerShell, message tracking tool, regsvr32, regedit, regedt32
• Provide support and administration of the Confidential Active Directory (AD) in a Windows 2003/2008 Server distributed environment.

Network Analyst/Engineer

Confidential, Alexandria, VA

Responsibilities:

• Provides Tier 4 level, engineering support throughout the Coast Guard.
• Support and manage over 150 Windows 2003 Servers.
• Administer and manage Active Directory domains and Microsoft Exchange servers 2003.
• Installed, configured, set policies and schedules for Symantec Mail Security, on more than 75 Window Exchange Servers 2003, remotely.
• Monitors and Maintains all enterprise resources, both housed at the EMF facility at Confidential, and remotely, throughout the U.S. Coast Guard using Microsoft Operations Manager 2005 (MOM).
• Provides direct support to ESU system administrators throughout the Coast Guard in the management of their organizational unit (OU) components.
• Provide support
• Monitoring and management of all Enterprise Resources; Domain Controllers, MSEXCH 2003 Servers and Backups of same.
• Troubleshoot, diagnose, and work with field resources to resolve problems with all enterprise resource.
• User Transfers (moves) and deletions (User separations from the CG)
• Exchange user data Restoration of mailboxes, Public Folders etc.,

LAN/WAN Administrator

Confidential, Lanham, Md

Responsibilities:

• Install, configure and administer Windows 2003 server.
• Install, configure and administer Windows Exchange 2003.
• Configure, install, and maintain network equipment, connectivity, and service throughout the network.
• Administer and manage Windows Active Directory domain, Microsoft Exchange server 2003, XP Professional and various desktop applications including MS Office, and third-party application /support tools (Spam filter, Backup Exec, asset inventory software, Symantec Ghost and Diskeeper), and PDA (Blackberry) devices.
• Perform day-to-day system maintenance, monitoring and troubleshooting the network infrastructure to ensure the availability and reliability of all corporate IT systems.
• Ensure data confidentially, accessibility and integrity.
• Work directly with customers, vendor and Strategic Partners to identify, troubleshoot, resolve data networking related issues and/or design network solutions.
• Identify improvements in support of improving procedures for standard network operations.
• Verify monitoring system integrity and review network audit and event logs
• Establishes and maintains network user accounts, user environments, directories and security and installs network printers and queue management.
• Responds to the needs and questions of the network users concerning their access to resources on the network and the operation of supported software applications.
• Loads and updates software applications as required.
• Assist in managing the local phone system and related equipment.
• Manage and maintain full system backups of critical and key information on the network systems.
• Monitors and maintains E-Mail account requirements for users on the LAN.
• Installed Blackberry Enterprise Server, maintained, trained, and support all end-user on Blackberry devices