SUMMARY:

• System Administrator with over 12 years of experience including:
• All of experience with Exchange 2007 and 2010 is on premise.
• Good understanding of Active Directory fundamentals & Group Policy.
• Solid knowledge and hands - on experience with Microsoft Exchange 2003, 2007 and Exchange 2010 SP3.
• Solid knowledge of Message archiving ( Confidential Enterprise Vault).
• Solid knowledge of Exchange disaster recovery.
• Multi-Site Exchange organization.
• Solid working experience with Exchange Server 2010.
• Solid Working knowledge and hands-on experience with Confidential Enterprise Vault 8.0 SP1.
• Working knowledge and hands-on experience with OCS 2007 R2 and Lync 2010.
• Transitioned Exchange 2003 to Exchange 2010 SP3.
• Ability to execute job functions with minimal guidance.
• Knowledge on mobility applications like Blackberry, Active Sync with some MobileIron
• Remedy Ticketing System, Cherwell
• Lots of client facing skills.

EXPERIENCE:

Confidential, Washington, DC

Messaging Administrator

Responsibilities:

• Provide L3 level support on Exchange.
• Multi-Site infrastructure environment.
• Scripting: PowerShell.
• Knowledge and experience with design and implementation of highly available Microsoft Exchange.
• Lead on project delivery team capacity as specified by the infrastructure architect and delivery manager.
• Monitoring and improving Exchange messaging performance
• Some support activities with end user troubleshooting.
• Responsible for Office 365 Migration (6 Months)
• Responsible for IronPort (1 year)

Confidential

Exchange and Lync Administrator

Responsibilities:

• Was responsible for Exchange 2010 Patching ( Confidential ).
• Was responsible for all on premise Exchange 2010.
• Configured RBAC roles.
• Assigned the help desk with just enough Exchange administration.
• Created Scripts (Shared mailbox, User Mailbox, add/remove permissions).
• Was responsible Kerberos authentication on the CAS roles.
• Was responsible for Message tracking and message recall.
• Was responsible for PowerShell Scripting.
• Was responsible for Mail flow, permissions, feature enablement and other Exchange related issues.
• Was responsible for performance monitoring with common Exchange counters.
• Was responsible for Notes password resets.
• Was responsible for Antispam software.
• Was responsible for Lync 2010 Administration.
• Was responsible for Remedy ticketing System (Call volume was 10 tickets/day).
• Was responsible for Message archiving ( Confidential Enterprise Vault).
• Was responsible for systems Documentation.
• Was responsible for deep dive into problem analysis.

Confidential

Responsibilities:

• Ensured daily operations of clients messaging systems (Exchange 2010).
• Was responsible for performance tuning for Exchange Servers and Lync monitoring.
• Supported and Deployed a Lync 2013 environment.
• Supported and deployed Enterprise voice with Lync 2013. (Help with a Telecom contractor)
• Managed technical issues and set customer expectations.
• Performed advanced technical troubleshooting.
• Implemented system upgrades.
• Was responsible for performance monitoring on messaging servers.
• Provided after hour support, including late nights and weekends as needed for support and maintenance on Exchange 2010.
• Was responsible for Group Policy creation and implementation.
• Held excellent ability to work with end users.

Confidential

Collaboration Support

Responsibilities:

• Was Customer Focused and friendly.
• Held Desk side expertise on Microsoft Lync 2010 (end user experience, white glove service, single point of contact, follow up after deployment).
• Worked independently with minimal supervision.
• Was responsible for Project management and time management.
• Gathered Lync usage data across the enterprise to show my manager.
• Prepared training materials for the user community.
• Helped train the user community how to best use Lync in different scenarios.
• Was Excel Power Userl.
• Interfaced with the project manager on how to improve the use of meeting rooms.
• Provided metrics reporting and analysis as needed to my manager.
• Held excellent Client facing skills.

Confidential

Exchange 2007 Administrator

Responsibilities:

• Was the Exchange support Administrator working for the Confidential on behalf of Confidential .
• It is an environment of 140 000 Mailboxes.
• Managed the appropriate setup of Confidential Enterprise Vault.
• Was responsible for on premise Exchange 2007.
• Provided 24/7 on-call support for the e-mail environment.
• Maintained SQL databases (backups and maintenance for SQL databases).
• Was responsible for overnight maintenance activities as required.
• Monitored Exchange performance. This includes OWA, message delivery, and message queues.
• Held strong knowledge of Windows 2008 R2.
• Very detailed oriented.
• Was responsible for On-call for Tier 3 escalations.

Confidential

Exchange 2003/2010 Administrator

Responsibilities:

• Managed and maintained Exchange 2003 in a large enterprise organization (60 Exchange Servers)
• Managed all major Operating System upgrades and patching cycles.
• Proactively monitored all Exchange Systems to ensure secure services with minimum downtime.
• Was responsible for maintenance of the Exchange systems including patch rollouts and release of system changes.
• Worked on-call for system wide problems.
• Was responsible for on premise Exchange 2010.
• Used Remedy ticketing system.
• Led technical discussions about Exchange infrastructure deployment.
• Managed issues to watch for during a migration
• Was responsible for creating “Lessons learned”
• Monitored the performance of Exchange 2010 and improved it.
• Coordinated mailbox moves with business units while monitoring performance.
• Held very good knowledge of DNS and mail related DNS records.

Confidential

Windows 7 Image Deployment Consultant

Responsibilities:

• Worked with IBM Professional Services Division and their Medium size customer providing Windows 7 deployment consulting.
• Built images for deployment and used MDT 2010 to deploy these images on Dell Desktops.
• Experienced on a desktop refresh project building and maintaining Windows 7 Images.
• Worked closely with 2 project managers with project plan development.
• Was the strong ambassador skills for interfaces with management.
• Held solid Windows 7 troubleshooting skills.
• Used USMT to transfer all user data and ensured that the machine works.
• Was responsible for Group Policy creation, testing and implementation.

Confidential

Exchange 2007 and Active Directory Administrator

Responsibilities:

• Was primarily responsible for the day to day administration and troubleshooting activities of Microsoft Active Directory and Exchange 2007. Multisite Exchange environment.
• Developed and maintained documentation of relevant system procedures.
• Learned how to assess the impact of email system changes prior to their implementation, minimizing downtime.
• Was responsible for Mailbox Database size
• Was responsible for Domain Controller and DNS server distribution
• Was responsible for all on premise Exchange 2007
• Reviewed all network diagrams
• Implemented patches on all Active Directory domain controllers.
• Ensured compliance with established change management policies.
• Learned how to maintain effective communication with clients when a disaster happens. The DO’S and DONT’S.
• Was responsible for CCR with Exchange 2007
• Was responsible for Multi-site exchange 2007 Organization (5 Sites) monitored mail routing.
• Maintained appropriate documentation on the Microsoft Exchange environment.
• Provided a point of escalation and support to the Service Desk and Desktop support groups.
• Provided 24/7 on-call support for the e-mail environment.
• Worked as a technical resource on assigned projects.
• Installed and configured OCS 2007 R2
• Performed routine preventative maintenance on all hardware on a routine and scheduled basis.

Confidential

Exchange 2003/2007 Administrator

Responsibilities:

• Supported Microsoft Exchange Server 2007 and day to day administration of email and Active Directory technologies.
• Ensured proper maintenance of Exchange and related systems; OWA, Public Folders, mail routing/flow.
• Monitored and analyze Exchange to ensure 99.999% uptime operational availability.
• Implemented and maintain disaster recovery solutions.
• Documented system uptime and usage metrics using SCOM for Exchange 2007.
• Was responsible for Microsoft Forefront for Exchange.
• Assisted on a full blown OCS 2007 R2 rollout project with Enterprise Voice.
• Worked closely with a Microsoft Senior technical Solution Professional to implement an OCS pilot.
• Installed the Edge Server with their respective roles
• Responsible for Front End Server
• Responsible for Conferencing Server
• Responsible for Audio Codes Voice Gateway in between the PBX and the Telco.
• Looked into issues of dropped communicator calls.
• Assisted an ISA 2003 server SP1 Front End install (OCS Address Book and DL expansion)
• Used Public Certificates and PKI certificates
• Was responsible for troubleshooting issues
• Reviewed all network diagrams
• Reviewed all AD Site Configurations
• Was responsible for Confidential Enterprise Vault 8.0 sp3.
• Administered Enterprise Vault email archiving for Microsoft Exchange.
• Created Provisioning Groups and tasks and make sure that the task runs at a specific time.
• Troubleshot vault client problems.
• Monitored the overall health of the software with SCOM for Enterprise Vault.
• Managed all the configurations on the Blackberry Server (patches and system upgrades)
• Was responsible for AD consolidation using Quest Migration tools.

Confidential

Systems Administrator/Technical Support

Responsibilities:

• Managed a Windows 2003 AD environment 300 users.
• Managed services and provided support for the Windows server needs of the Company such as Active Directory, Exchange and Terminal Services.
• Held a strong record of operational success managing Microsoft Active Directory services.
• Installed and configured Microsoft Active Directory Services. (DNS, DHCP, Schema Troubleshooting).
• Managed AD users, groups, permissions and shares.
• Responded to requests from users on security matters.
• Managed an Exchange 2003 server.
• Installed and configured an Exchange 2003 Server.
• Installed and supported BES Server (Blackberry) on VMWARE Confidential running on Windows 2003.
• Installed a T1 Fax Brooktrout card and configured RightFax software so that it accepted inbound faxes for the company.

Confidential

Exchange 2003 and Microsoft AD Administrator

Responsibilities:

• Provided support for Canada-wide Microsoft Active Directory and Exchange 2003 environment following Company and Division policies and procedures. Responsibilities included:
• Designed, implemented and managed Active Directory.
• Consolidated 3 domain into 1 using Quest Migration tools.
• Supported High availability technologies.
• Escalated problems to vendors.
• Analyzed Firewall logs, Proxy logs, and Windows Event and Security logs.
• Resolved problems with messaging systems and technologies.
• Administered 30 Windows servers (2000/2003).
• Supported RightFax software
• Drafted administration policies and procedures.
• Participated in Disaster Recovery exercises.
• Tracked, evaluated, and installed all patches to systems within the division to ensure security compliance.
• Provided documentation, ad-hoc reporting, and incident tracking.
• Maintained static DNS entries with UNIX