SUMMARY:

• Result - oriented Sr.System Engineer/Consultant who is creative in identifying and providing effective solutions to meet the current needs and future expectations of business.
• Extensive leading-edge experience in delivering exceptional customer satisfaction and improving overall operations.
• Proficient in front-end and back-end operations, development and support with an unexcelled record of bringing mission-critical projects in on schedule and within budget.
• Strong interpersonal, communicative, and organizational skills.
• Intuitive analytical ability to attain network systems and application level solution.
• Project management proficiency including analysis, design, development, implementation, documentation and evaluation.
• Proven experience providing third level production and pre-production support for very complex hi-availability mission critical clustered environments.
• Duties include configuration, installation and implementation of server and database solutions (Windows, SQL, IIS, SCOM, etc.), problem diagnosis and resolution, new service evaluation and design, testing and analysis of server performance and capacity planning.
• In-depth experience establishing best practices and guidelines for selecting, developing, and implementing information systems within enterprise

AREA OF EXPERTISE IN:

• System Design, Implementation & Integration
• Technology Deployments & Enhancements
• Systems Analysis, Optimization & Configuration Management
• Disaster Mitigation and Recovery Planning
• Business Analysis &Telemetry
• System Engineering
• Build Release Engineering
• SQL and System Administration
• Change & Release Management
• Program Management
• Vendor Relationship Management

TECHNICAL SKILLS

Operating Systems: DOS, Windows XP, Vista, Windows 7,8 NT 4.0, Windows 2000 Pro/Server/Advanced Server ( Confidential Clustering), Server 2003/2008/2012.

Database: SQL/TSQL

High availability: Active/Active & Active/Passive, AlwaysOn, Replication, Mirroring, Clustering, Virtualization Products & Clouds Solutions Citirx,VMWare, Hyper-V, Azure.

Networking: DHCP, Confidential, WINS, IPX/SPX, NetBEUI, TCP/IP, Proxy, ICS, NAT, VPN, IPSEC, RAS, PPP, PPPoE, SLIP, Http, SMTP, POP3, TELNET, FTP, DICOM, HL7; DAS, NAS, SAN; NLB;switches (Lucent, Nortel), Hubs, Routers, xDSL, Ethernet, Print Servers.

Security: ACL, IPSec, PKI, 2-factor authentication (RSA SecurID), SSL, Digital Certificates.

Programming Languages/Scripting: C, C++, VB Script, HTML, XML, .NET, WMI, Powershell.

Hardware: Desktop PC’s, tablets, laptops, servers (Compaq, IBM, HP, Dell). Built x86-based PCs from parts, Modems (dial-up, cable, DSL), SCSI, RAID, printers (bar-code, dot-matrix, ink-jet, laser),faxes, scanners, card swipes, PCMCIA, CD/DVD-RW, Palm, Mobile Devices, Wireless Devices, Point of Sale Terminals.

Applications/tools: Confidential Office(Word/Excel/PowerPoint etc..), Adobe, E-mail clients (Outlook, Lotus Notes), IIS, Internet Browsers, Firewalls, Anti-viral software (Symantec, eTrust, McAfee,etc.), Imaging Software (Symantec /Ghost/Sysprep), Migration Tools (Altiris), Backup software (Veritas), PC Anywhere, Crystal Reports, IBM Director, Tivoli, TFS, MOM, POS, Imagecast, Phillips-iSite, idxRad, Web Analytics Tools (Omniture SiteCatalyst,etc..), Application & Performance Monitoring (SiteScope, Gomez,etc) plus many others from leading companies.

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Security Deployment Engineer

Responsibilities:

• Responsible Vulnerabilities Management, Remediation and patching of Confidential SharePoint/Office365 Corporate and Clients environments (250,000 servers):
• Identified environments requiring vulnerability remediation via vulnerability scanning tools (Nessus) or PowerShell scripts.
• Ensured vulnerability management compliance within their hosting environment. This includes installing security updates via WSUS as well as making configuration changes to resolve identified vulnerabilities.
• Collaborated with stakeholders to mitigate and resolve issues.

Confidential, Redmond, WA

Sr. System Build Release Engineer

Responsibilities:

• Provide technical engineering guidance for the implementation, integration and migration of on-premises Volume Licensing Financial legacy applications onto Azure cloud platform; Managed all
• Gathered the requirements for onboarding the systems onto the Cloud platform.
• Deployed software releases to Azure Cloud. (Iaas) or on Premises.
• Validated post implementation systems/application functionality and compliance with company standards.
• Coordinated and communicated with developers, project managers, testers, and infrastructure team for build related activities.
• Defined, updated and maintained environment and software build procedure tools and documentation.

Confidential, Redmond, WA

Sr. System Build Release Engineer

Responsibilities:

• Responsible for building, deploying and managing the life cycle, from request through production launch and support, of next generation $30+ billion a year Volume Licensing Platform.
• Performed builds for the DEV, QA, UAT and PROD environments on VM or Azure cloud.
• Provided problem resolution, notification, and post-implementation support as the product subject matter expert.
• Participated in execution of organizational process improvements per the division’s strategic plan.
• Coordinated and communicated with developers, project managers, testers, and infrastructure team for build related activities.
• Collaborated with product development, testers, engineering to in corporate client enhancements and customizations into the product release plans. Automated tasks via scripting to reduce deployment time.

Confidential, Issaquah, WA

Sr. System Build Release Engineer

Responsibilities:

• Responsible for building and maintaining Confidential OEM operating pre-environment as well partnering with the product teams to design and implement future services.
• Worked closely and consulted with the product development and test teams, during both pre-release product cycles and post-launch operations to ensure the highest quality service.
• Coordinated and configured deployments (Windows/IIS/SQL) into test environments.
• Implemented new .NET web technology application releases into pre-production.
• Authored and configured web application and database security access.
• Provided daily maintenance (Window Servers/DB Rebuild, Capacity Planning, SQL/IIS administration, etc.) and technical support activities associated with the operations of pre-production environments (development, QA test, workflow integration, pre-production support).
• Performed day to day Database Maintenance tasks, Database Monitoring, Backups, Space Management, Resource Utilization and managed/configured access control etc.
• Performed acceptance testing to verify that database changes performed without adverse consequences.

Confidential

Incident Manager/Sr. System Engineer

Responsibilities:

• Managed, led, supported and coordinated all aspects of Confidential Online Service’s Crisis Management process and procedures in response to Major Incidents that occurred in the production environment including:
• Facilitated and orchestrated problem resolution and remediation of mission critical incidents and outages for hundreds of Confidential online services (Hotmail, MSN.com, Windows Azure, and many more)
• Implemented ITIL-aligned Incident Management Policies, Processes and Procedures.
• Drove incident management activities across multiple functions including security, service desk, operations, engineering, development, and business stakeholders.
• Worked with the Incident Response Team and Cyber Intelligence Team to accelerate responses to DDoS attacks and prevent legitimate services from going down.
• Led technical resources through service restoration and root cause analysis efforts.
• Acted as Operation Manager by overseeing SOC daily operations and ensured that the appropriate communication activities, notification and escalation were executed during major incident.
• Provided Tier III/SME technical support for SOC/NOC infrastructure systems and monitoring tools.
• Resolved issues with SQL Replication or Mirroring and existing publications & subscriptions to keep data in synch.

Confidential, Redmond, WA

Sr. Ops System/Release Engineer

Responsibilities:

• Ensured the availability of hardware, software, and site infrastructure resources, including installation, implementation, support and the operation and management of systems and networking resources.
• Evaluated and recommended new hardware/software in support of processing and new infrastructure resources including resolving scalability and reliability issues.
• Developed and implemented solutions to improve the availability, security and performance of systems.
• Managed builds (Servers/SQL/IIS/Hyper-V) and deployments for development, QA and test environments
• Provided advanced technical support to developers, tester and end users for complex products, including highly escalated issues. Coordinated and managed acceptance of new releases into production.
• Implemented and maintained Server Management, hotfix, monthly patches and Quick Fix Engineering.
• Defined, updated and maintained software build procedure documentation and troubleshooting guides.

Confidential, Bellevue, WA

Sr. System Administrator

Responsibilities:

• Supported and administered internal client systems as well as new environment which supports development, testing, and deployment of core administrative systems serving the 34 Community and Technical Colleges of Washington as well:
• Performed Active Directory Domain Administration including designing, testing, implementation and management of OUs,Group Policy Objects (GPO) and ACL.
• Evaluated, configured, installed and tested end-to-end management solutions (i.e. SCOM 2007, Nagios etc.) and tools to monitor and support Confidential new re-hosting datacenter.
• Designed, implemented, administered and supported (SCOM) infrastructure. Deployed agents, management packs. Configured rules, alerts and 3rd parties’ plug-ins to monitor the enterprise infrastructure. Created service performance and health reports within SCOM.
• Reviewed products, procedures and established process improvement solutions to enhance productivity and effectiveness.
• Assisted with datacenter rollouts and upgrades of new/existing hardware and software solutions.

Support Analyst 3/Solution Manager

Confidential, Redmond, WA

Responsibilities:

• Worked closely with Windows Genuine Advantage business partners to define the strategy, design, development and implementation of partner and vendor facing escalation processes and support tools.
• Collaborated with business stakeholders to identify and document business needs translating business requirements into functional specifications.
• Lead the design, development, implementation and documentation of high availability enterprise monitoring fault detection processes, and appropriate service affecting notification mechanisms for IT staff and specific business system service owners. Gathered requirement for creation of SCOM management packs.
• Owned of all parts of the software development lifecycle for end-to-end monitoring solutions from inception, requirements gathering, and design, to implementation, test, and delivery.
• Worked with Identified, organized and coordinated all IT Operations activities required to support application, business area and IT Operations projects. Assisted in defining key operational and strategic metrics to enable the Business and Product Development teams to effectively manage their business.
• Designed and implemented Business Intelligence Data warehouse for WGA. This included identifying reporting and analytics tools, identifying and sourcing data, KPI development, ad-hoc and operational report delivery as well as competitive research and analysis Performed deep dive analysis through extensive use of SQL, Excel and web analytics and reporting tools. Manipulated data using Excel and other tools, including VBA macros, PowerPivot tables etc.
• Created interactive cross functional Excel flowcharts of current operating processes.
• Monitored the production application/infrastructure environments (IIS Webfarms, SQL Server Clusters, NLB), proactively communicating, escalating and driving support issues to resolution.
• Identified and mitigated barriers to effective movement of project tasks across IT Operations.
• Worked with Confidential Anti-Piracy Team members and vendors to create and implement new security procedures to identify and stop credit card/merchandise fraudulent orders.

Confidential, Seattle, WA

Sr. System Software Consultant

Responsibilities:

• Responsible for operational support of Enterprise wide PACS and Radiology Information Systems (RIS) worldwide as well as planning and integrating new technologies in the Hospital Information Systems (HIS).
• Handled problem recognition, research, isolation, resolution and follow-up for Major Severity Issues and disaster recovery solution for business critical systems with minimum downtime & user impact.
• Ensured high-availability of RIS/PACS and SQL 2000/2005 clustered database systems in a production datacenter environment via proactive monitoring and preventative maintenance.
• Installed, configured and troubleshoot IIS, MSMQ, SQL (Clusters/LogShipping) and web based ASP.Net applications problems.
• Identified, analyzed and resolved DB functionality and performance issues, including: deadlock conditions, database connectivity problems ( Confidential, and system crashes under load.
• Troubleshoot Infrastructure issues related to SQL database server such as memory, CPU, I/O, Disk, etc.
• Optimized and tuned servers and SQL database systems to maximize their performance and operation ( query execution plan, SQL profile, re-indexing etc.)

Confidential, Issaquah, WA

BI Product Support Analyst

Responsibilities:

• Responsible for feedback and support classification for statistical analysis in the Windows XP support division.
• Part of technical peer review of new data mining initiative to spot existing and emerging support trends.
• Analyzed and validated Product Support operational data to identify trends, problems areas, and opportunities for improving customer experience.
• Liaison between Supportability Program Managers and Product Feedback Analysts.