TECHNICAL SKILLS:

• VMWARE ESXi 5.1/5.5
• VMWARE VCenter 4.1/5.1/5.5
• VMWARE VMotion
• VMWARE HA
• VMWARE DRS
• VMWARE Consolidated Backup/Data Recovery
• Microsoft SharePoint 2010, 2013
• Microsoft SQL Server 2008, 2014
• Microsoft Dynamics CRM 2013
• Microsoft SCOM 2012
• Microsoft Active Directory
• IBM Maximo asset management v 7.1
• EMC Storage Area Network device
• Quantum DXI 6802
• Quantum iSCALAR I500 Tape Library
• CommVault Simpana versions 8, 9, 10
• Cisco MDS 9216i Fabric Switch
• Solar Winds IT Management Software
• F5 BIG - IP Traffic Manager
• Splunk data analyzer
• DIACAP
• Red Hat Linux
• Solaris 10
• Oracle 10g
• Retina
• SCAP
• Wireshark
• WordPress, Drupal, Sugar CRM, Raspberry Pi

PROFESSIONAL EXPERIENCE:

Confidential, IL

Backup Administrator

Responsibilities:

• 600% increase in amount of logical connections performing backups increasing
• Increased backup capacity 56 % and Reduced backup data by 24%
• Saved the government $ 80,000 by downgrading maintenance contracts
• Worked with customers to develop detailed test plans, procedures, and post-testing documentation
• Commvault 10.0 management of storage policies, data retention, deduplication, client, subclient and client groups.
• Consolidate Storage Policies in Commvault to migrate data from legacy Confidential
• Implemented Solaris Clients, Oracle agents, SQL agents and Windows file agents.
• Restore Oracle, Solaris, SQL and Windows file data systems
• Use Commvault’s 10.0 built in troubleshooting tools
• Work from home 10% of the time
• Maintained a VMWARE ESXi 5.5 environment
• Implemented Microsoft SQL 2012 and Microsoft 2012 servers
• Manage two Commvault cell id’s, a 10.0 instance with most clients running Solaris with Oracle DB and 10.0 running only VSA’s.
• Saved my customer 15,000 dollars savings by getting engineered services and Training for free using my contacts and winning personality.
• Member of the 5 year engineering team, our goal is to mirror our datacenter to that of google or facebook on a smaller scale.
• Research mores cost effective solutions.

Confidential, IL

Systems Administrator

Responsibilities:

• Responsible for System Administration of Linux and Windows physical and virtual servers using VMware virtualization software
• Implemented F5 Big IP network and Citrix Confidential load balancer and optimizer on development environment.
• Created different data backup and replication possibilities using open source software.
• Installed EMC Clarion, SAN and Cisco MDS 9216i

Confidential

Solutions Engineer / Network Administrator

Responsibilities:

• Develop and deliver technical presentations that explain our products to potential buyers
• Architect and implemented all aspects of storage replication for disaster recovery
• Migrated Maximo application users to SharePoint saving Confidential $ 70,000
• Created user accounts, group policies using Active Directory
• Instructor for the IMO Information Management Officer course
• Wrote procedures, produced in house video training for CommVault, VMware and SharePoint
• Migrated over 900 Windows Vista machines to Windows 7
• Evaluated other Open source vendors solutions and provided recommendations
• Planned, coordinated and implemented network security measures to protect SharePoint, SQL and Maximo software and Server hardware
• Implemented Microsoft SharePoint 2010/2013 and Microsoft SQL 2008/2012 servers using Dell EqualLogic 7tb SAN Storage Area Network hardware
• Ran Retina and SCAP Scans, DIACAP Vulnerabilities
• Implemented VMWARE ESXi 5.1/5.5, Microsoft Hyper-V and Setup VCenter 4.1/5.1/5.5
• Maintained Local Area Network (LAN), Wide Area Networks (WAN), NIPR & SIPR
• Backed-up and restores Vm’s using CommVault software
• Performed daily backup jobs using Commvault Simpana 8 and 9.0
• Built test environment to test Commvault 9.0, Vmware, SQL, IBM Maximo and SharePoint functions

Confidential, Suwanee, GA

Field Service Engineer

Responsibilities:

• Support Wide Area Network (SWAN) SME in Afghanistan working with the USMC as a Field Service Representative.
• Assisted the customer setting up VSAT terminals
• Setting up NIPR and SIPR routers running RIP, Eigrp, DMVPN, VTI, IPSEC and SolarWinds
• Provided overall encryption with a TACLANE Bulk Encrypter
• Provided 24/7 superior support for Confidential and Network service issues.

Confidential, Sierra Vista, AZ

Network Administrator

Responsibilities:

• Assign to the Confidential group in Kuwait as a Network Engineer
• Provided technical and installation support for the Kuwaiti Area Telecommunications Systems Quality Net ISP Internet Service Provider under the TEIS II contract.

Confidential, Camp Roberts, CA

Systems Administrator

Responsibilities:

• Carry out Network Administration, operational management, and technical support to maintain IDirect, Linkway Hub Terminals, Lucent PSAX ATM, TACLANE, switches, routers, call manager, and Limited IP Suite of equipment at major military facility.
• Monitored DISA, Confidential and Confidential Missions ( Confidential 's).
• Provide high-tier desktop support, PC maintenance and server administration.
• Configured EIGRP, DMVPN, GRE, IPSEC, OSPF, BGP, RIPv2 on 7609 using Cisco IOS commands.
• Setup MIDAS Multiplexer Integration and Digital Communications Satellite Subsystem.
• Setup Ka, Ku and C band Satellite missions per Satellite Access Authorization (SAA).

Confidential

Telecommunications Administrator

Responsibilities:

• Commission, Operate, maintain, and troubleshoot a microwave network consisting of Alcatel MDR-8000 Transmission Radios, Alcatel 7470 ATM, Alcatel 5620, TSM 2532,RFS dehydrators and KG-75a equipment.
• Proficient with CV-8448, Promina 800, Scream 100, KIV 19, KIV 7 and What's Up Gold.
• Maintained, modified, and updated Promina 800 node to provide paths for digital communications circuits (NIPR, SIPR, DRSN, DSN, VTC).
• Attend regular local meetings to keep all interested parties appraised of the network and communications/data systems changes, improvements, and project progress.
• Reported circuit path actions and outages IAW DISA Regulations to military headquarters and DISA offices as necessary.

Confidential

Engineering Technician

Responsibilities:

• Charted obscure angle, loaded IRON number into IRMX computer.
• Operate telemetry systems in support for the ( Confidential Satellite Control Network.
• Maintain and troubleshoot communications systems for the ( Confidential ) Automated Remote Tracking System.
• Operate and maintain support equipment including Tracking Antennas, Telemetry receivers, Recording devices, Post Detection Telemetry Subsystem and related equipment.
• Provide logistical and administrative support for daily activities, pre-mission setups and passes.
• Initiate, direct and verify the completion of all operational satellite events during the acquisition, tracking and commanding of each operational event
• Utilize the Confidential Core Automated Maintenance System (CAMS) database to determine the status of equipment and track equipment anomalies

Confidential, Buffalo, NY

Technical Support Representative

Responsibilities:

• Answered inbound calls with a super good attitude
• Troubleshoot cable modem devices set up repairs and technical tickets for customers
• Utilized multiple call center support applications to efficiently assist customers and agents
• Provide effective and timely resolution of a range of customer inquiries
• Help assist customers with questions about their bill and also troubleshoot equipment
• Provided Technical support for Windows XP, MAC OSX and Fedora
• Assisted customers with setting up mail and ftp accounts

Confidential, Buffalo, NY

Inside Sales Representative

Responsibilities:

• Cold call and pre-qualify prospects
• Identify decision makers within targeted leads to begin sales process
• Collaborate with Sales Manager to determine necessary strategic sales approaches
• Meet monthly sales quotas
• Ensure follow-up with calls-to-action, dates, complete profile information, business needs.
• Overcome objections of prospective customers
• Handle inbound prospect calls and convert them into sales opportunities
• Demonstrate value of products, services and custom solutions
• Manage multiple pipelines of prospects
• Be proactive towards new opportunities that could help drive company growth
• Get past receptionists and overcome objections
• Made more than 50-100 calls per day
• Demonstrated ability to convert prospects