Security Installation Technician Resume
Oakbrook, IL
SUMMARY:
- To obtain a position that can utilize my skills and further my knowledge telecommunications.
- Extremely dependable in completing projects accurately and on time.
- Dedicated, professional, mature, and skilled Confidential meeting customer needs and concerns.
TECHNICAL SKILLS:
Languages: COBOL, BASIC, HTML and Fortran
Protocols: TCP/IP, PPP, IPX/SPX, NetBEUI, Telnet and FTP
Operation Systems: MS - DOS, Windows 9x/ME, NT 4.0, Windows 2000, Windows XP, Windows 7 and Mac OS X
Applications: Kana Power Client, Emerald, DKHelpDesk, mIRC, SecureCRT, MS FrontPage, LAN, MS-Office Suite, Internet Access, and Adobe Photoshop
WORK EXPERIENCE:
Confidential
Security Installation Technician, Oakbrook, IL
Responsibilities:
- Install and Test electronic security, Confidential and alarm systems ensure properly working
- Provided Professional Customer Service
- Coordinate with police & fire department to ensure emergency calls handled properly
Confidential
Confidential Office Agent, Chicago, IL
Responsibilities:
- Provided Professional Customer Service
- Prepare & Handle Import/Export Documentation
- Distribute Documentation to Government Agencies, Ensure Documentation complies with appropriate federal, state, municipal, airport authority & carrier security standards and regulations
- Confidential, Material Tracing & Booking, Coordinate flight manifests
- Assist Office, Warehouse & Customer Service Personnel
Confidential
Premises Technician, Chicago, IL
Responsibilities:
- Provided Professional Installation of Digital Confidential, Internet, and Video over IP, High Definition & Digital Video Recorder Equipments
- Troubleshoot/Repair Phone, Internet and Video Systems
- Product & Service Upsales
- Mentor, Lead Tech, Tenure 3 Chronic Tech
Confidential
Premises Technician, Northbrook, IL
Responsibilities:
- Provided Professional Installation of Digital Confidential, Internet, and Video over IP, High Definition & Digital Video Recorder Equipments
- Troubleshoot/Repair Phone, Internet and Video Systems
- Product & Service Upsales
Technical Support / Sales
Confidential, Chicago, IL
Responsibilities:
- Provided Professional Installation of Confidential & Confidential Satellite Systems, High Definition & Digital Video Recorder Equipments
- Troubleshoot/Repair Computer
Sub - Contractor / Installer
Confidential, Berwyn, IL
Responsibilities:
- Provided Professional Installation of Confidential Satellite Systems, High Definition & Digital Video Recorder Equipments
- Troubleshoot/Repair Satellite Receivers, Switches & Confidential
Sub-Contractor / Installer
Confidential, Elgin, IL
Responsibilities:
- Provided Professional Installation of Confidential Satellite Systems, High Definition & Digital Video Recorder Equipments
- Troubleshoot/Repair Satellite Receivers, Switches & Confidential
Sub-Contractor / Installer
Confidential, Lake in the Hills, IL
Responsibilities:
- Provided Professional Installation of Confidential Satellite Systems, High Definition & Digital Video Recorder Equipments
- Troubleshoot/Repair Satellite Receivers, Switches & Confidential
Dining Server
Confidential, S chaumburg
Responsibilities:
- Provided prompt and courteous customer service
- Explain Food Menu & Give Recommendations to customers’ likeness
Power Seller
Confidential, Chicago, IL
Responsibilities:
- Sell brand new electronics & accessories
- Sell Repaired Smart Cards, Satellite Receivers, Switches & Confidential
- Pack & Ship Packages
- Provided prompt and courteous customer service over email environment
Technical Support / Sales
Confidential, Chicago, IL
Responsibilities:
- Provided Professional Installation & Sales of foreign Satellite Systems
- Provided prompt and courteous customer service & technical support over phone & email environment
- Troubleshoot/Repair Smart Cards, Satellite Receivers, Switches & Confidential
Help Desk
Confidential, Chicago, IL
Responsibilities:
- Provided prompt and courteous customer support over email environment
- Setup and troubleshoot Internet Access for all Microsoft Windows Operating Systems includes (Windows CE), Mac OS, Web TV and ISDN routers
- Correct Diagnosis and Troubleshooting for connection problems
- Mail, News and FTP Server Troubleshooting
- Track Down Spammer, Hackers
Technical Support
Confidential, Chicago, IL
Responsibilities:
- Provided prompt and courteous customer support over phone environment
- Setup and troubleshoot Internet Access for all Microsoft Windows Operating Systems includes (Windows CE), Mac OS, Web TV and ISDN routers
- Correct Diagnosis and Troubleshooting for connection problems
- Mail, News and FTP Server Troubleshooting
- Handle extreme high volume calls
- Help bring the service level up from 18% to 96%
- Design web pages
- Setup Dial-Up, DSL and Cable Internet Access for Individual PCs and LAN
- Setup Routers/Firewall for mid-size LAN
- Assemble and troubleshoot PC hardware and software
- Solved LAN/WAN network problem
- Modify/Over clocking PCs by customer request
- Analyze and repair damaged/invalid ISO7816 based Smart Cards for security systems