CAREER SUMMARY

• A seasoned professional with over 18 years of experience in Project Management, Operations & Maintenance, Network Management and Relationship Management in the telecom industry.
• Recently left Cisco as Systems Engineer-Collaboration looking after Business video (End Points,MCU,VCS,TMS,CTMS Etc), DMS, UC, Jabber, Interactive services.
• Experienced in projects execution and technical support for Polycom, Lifesize and Aethra make Video Conferencing Systems, Polycom and Radvision make multiparty conferencing units, medium and large scale Siemens make Epabx, Call Center Solutions, Hotel Solutions, VOIP Solutions, Aspect Call Center and Cisco networks.
• Adept in end to end project planning and execution of Telecom networks, with distinction of leading the managing switching, transmission and mobile services.
• Effective relationship management with corporate bodies for promoting customized / on-door services, and with other govt. bodies & telecom operators for interconnectivity solutions.
• Conversant with Siemens VOIP solution & TDM Switches, and supporting Software’s like Caracas, Callista, calyx, etc.
• Experienced in project implementation of streaming servers to execute live and stored videos from Cisco
• Trained on Cisco Network Devices (Like layer 2 & Layer 3 Switches and routers)
• Excellent communication, relationship management, interpersonal, analytical and problem-solving skills.

BUSINESS SKILLS
Managerial;
Strategy Planning
Techno-Commercial Operations
Budgeting / Forecasting
Feasibility Evaluation
Statutory Compliance
Liaison & Coordination

Technical;
Project Management
Delivery Management
Training& Development
Quality Management
Operations & Maintenance
Network Management

WORK EXPERIENCE

Organisation Designation Tenure
Confidential, System Engineer Since Mar’11

Confidential,New Delhi Senior Executive Service Oct’00-Mar’11

Confidential, Aug’95-Sep’00
Joined as Customer Engineer and rose to the position of Asst. Manager

Confidential, Service Engineer Jan’94-Jul’95

Confidential, Designer Aug’93-Dec’94

Key Result Areas:
Project Planning & Management

• Planning and scheduling site activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization.
• Identifying & developing vendors for all infrastructure requirements and coordinating with contractors, Sub-contractors, Customers, Vendors, Inspection authorities.
• Handling techno-commercial support, resource planning, management and optimization as well as risk assessment and mitigation.
• Overseeing adherence to statutory compliance, preparing financial proposals and technical evaluations for telecom projects.

Technical Services

• Ensuring maintenance of complete telecom network, inclusive of performance monitoring, day to day network operations, preventive & corrective maintenance.
• Undertaking Fault database management and trend analysis, conducting drive test & organizing testing of various call scenarios, feature codes & announcements.
• Setting up and managing 24X7-support for entire operations & services.
• Providing Technical advice for customized solutions for corporate customers and ensuring quality resolution of network related complaints with in TAT. Benchmarking the parameters for the optimal utilization of the network.

Key projects handled across the tenure
Concluded the video conferencing project for:

• NIC and its customers for implementation/management of Polycom and Aethra’s Network Infrastructure Products and Endpoints all over India on IP/ISDN and VSAT.
• PNB for their head offices and zonal offices at 35 locations all over the India over ISDN network which includes Polycomend points and multi party conferencing unit.
• SBI their zonal offices at 18 locations of SBI North India Zone, which includes Polycom, make video conferencing products over ISDN network.
• INDIAN ARMY – MO10Military Operations for connecting Army HQ and 8 Army Commands over their VPN network which includes Aethra make video conferencing systems and Radvision make multi conferencing unit.
• INDIAN ARMY – 21 Signals connecting all Signal Branches of Indian Army over Aethra video conferencing systems and Radvision multi conferencing units
• INDIAN NAVY connecting Chief of Naval Staff will all its branches over Lifesize endpoints and Radvision multi conferencing units.
• DIT INDIAN NAVY connecting different site offices with Polycom network infrastructure products.

Successfully completed:

• Nepal Electricity Authority (NEA) project which includes Multiple Voice system network at different location in NEPAL
• Airport Authority of India (AAI) project including Siemens make EPABX and Polycom make video conferencing systems at all airports of Airport Authority of India through out the country over MPLS network.
• Hotel solution project for Hotel Qutab, Hotel Uppal Resort, Hotel Hans Plaza and Hotel Country Inn.
• Moser Baer, involvingSiemens make EPABX, and Polycom make video conferencing systems at Moser Baer India offices at 5 locations over their WAN set up. Execution of project for Swiss Embassy/Swiss Development Co which contains DECT, Network of Siemens voice switches over BRI Lines.

Highlights
Competently executed a project on voice communication Network systems at various embassy Like Norway/Poland/Singapore/Saudi embassy/German.
Fore fronted the successful execution the project for:

• DRDO Video Wall Installation
• Hero Honda, involving DECT solution, and Siemens voice systems at their Gurgaon and Dharuhera plant.
• LohiaStarlinger, which contains DECT solution, and Siemens voice systems at their Kanpur and Panki plant.
• Various companies in North India region for Voice and Video products.

Actively involved in providing technical support for Aspect Call Center at British Airways
Effectively executed installation of Voice Solution at:

• Hindustan Coca-Cola Beverages P Ltd.
• Seagate Call Centerat iGate, NOIDA.
• Call Center for Bharti, Okhla.

CERTIFICATIONS

• Radvision Certification for technical handling of Radvisionmake Multi Party Conferencing Units.
• Siemens Certification SCCA for EPABX, VOIP, IP technology, QOS CTI technology etc.
• Aspect Certification for technical handling of Aspect Call Center solutions (training has been attended at Aspect, Singapore).
• Certified on Siemens HIPATH 3000 Series product at Bangkok.
• Certification on ASC Voice Logger (Germany) on Installation and Commissioning.

TRAINING ATTENDED

• Polycom training attended for technical handling of Polycom Video/Voice product.
• CiscoCCNA training attended for technical handling of XXXXX networks.
• Training Attended on Manage services ITIL V3

ACADEMIC CREDENTIALS

• Diploma in Electronics