SUMMARY:

• 13 - year record of success building new business lines and implementing sophisticated technology solutions Growth-oriented Information Security Professional offering over 13 years of expertise, including sales, business development, solution development, and customer relationship management in both the public and private sectors.
• Demonstrated ability to guide the development and enhancement of robust, secure technology and information systems solutions as an employee and contracted service provider. Strategic visionary and ‘Trusted Advisor’ with strong communication skills, dedicated to customer satisfaction.
• Skilled trainer and mentor; able to direct multiple tasks effectively and master new technologies quickly. Adept at negotiating “win-win” contracts and establishing a collaborative environment for issue resolution while considering the “big picture”.

TECHNICAL SKILLS:

• Enterprise Information Security
• Security Risk Management
• Design & Architecture
• Strategic Initiatives
• Business Development
• Program Management
• Technical Sales & Consulting
• Proposals & Presentations
• Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential, Maryland | Michigan

Senior Security Architect

Responsibilities:

• Senior Information Security Professional responsible for pre-sales, consulting, and business development activities with clients and other Confidential team members to solve business and technical challenges.
• Consultative technical pre-sales support, statement of work and proposal development, presentation development and delivery, vendor/partner/client relations, liaison between sales and delivery servicessubject matter expert, strategic problem solving, project oversight, services delivery, knowledge transfer, training strategic initiative planning and development, strategic roadmap development, content creation, speaking at events and seminars.
• Provided technical sales support for global migration sales totaling over $2 million.
• Supported 4 Confidential account managers in presales activities in the Midwest and Mid-Atlantic.
• Supported multiple Vendor and Partner account managers in presales activities in North America.
• Created methodology & approach for strategic solutions, including HealthCheck and Migration.
• Developed and managed Network DLP strategic initiative, including risk assessment offering.

Confidential , Illinois | Michigan

Solution Architect

Responsibilities:

• Information Security consultant acting as a sales resource participating in a large range of security consulting projects.
• Assist in the sales process, including: presentations, documentation, proposals, Statement of Work development, project management, and overall customer satisfaction on all consulting engagements.
• Supported 12 account managers in presales activities in the Ohio Valley region.
• Interfaced between account managers, advisory service consultants, delivery service consultants, and customers to ensure satisfaction throughout all project phases, ranging from proposals to delivery.
• Served as the liaison between account managers and key partners, developing new lines of security business.
• Achieved over 100% of goal during Q408.

Confidential, Texas | Michigan

Senior Support Account Manager

Responsibilities:

• Serve as customer advocate and trusted advisor across all levels of customer organizations.
• Collaborate, communicate, and coordinate with project managers, C-Level decision makers, management, and engineers for the enhancement, improvement, and development of enterprise systems security. Develop and present detailed proposals with resource estimates, materials lists, and costing forecasts.
• Manage the client relationship and ensure effective communication and satisfaction between customer, sales, and support. Mirror pre-sales System Engineer activities as the post-sales Account Manager for upcoming product releases, roadmaps, operational procedures, and presentations in order to maintain customer renewal rates.
• Serve as the support account manager for customers in the automotive, insurance, education, healthcare, and government sectors. Provide tailored service for accounts ranging in size from 3000 to 100,000+ nodes.
• Achieved 100% of goal for 16 consecutive quarters.
• Manage communications and escalation for 20+ concurrent Service Requests in coordination with regularly scheduled customer calls and onsite visits.
• Partner with engineering and development to plan and implement test processes for key software and components.
• Assess existing processes and systems structure with the goals of providing best practice based security risk management and continuing process improvement.
• Foster strong client relationships as the basis for future projects and service provision; leverage opportunities to expand billable services, product, and support offerings.
• Support Cup winner during 2005 and 2006 for exceptional achievement, client-centric focus, and technical knowledge.

Confidential, Michigan

Systems Engineer

Responsibilities:

• Identified and established new business relationships with small businesses, federal government agencies, VARs, resellers, and sub-contract partners.
• Created and responded to RFPs / RFQs. Presented detailed technical proposals to key decision makers.
• Collaborated with technical and non-technical staff at all levels to develop specifications, and to plan and implement sophisticated security solutions.
• Created and maintained Managed Service Provider (MSP) agreements for small businesses each valued between $3000 and $11,000 annually.
• Negotiated and administered remote assistance, monitoring, call support, onsite service, hardware and software maintenance, and software licensing.
• Created and awarded Federal Government Blanket Purchase Agreement (BPA) as a small business with the National Institutes of Health (NIH BPA).
• Developed partnership with US Signal to provide dedicated T1 data lines to small businesses.
• Established a strong network of industry contacts with clients, service providers, technology suppliers, and governmental representatives.
• Managed service contracts; liaised with clients, sales staff, financial managers, and third party service providers to ensure delivery of high-performance systems with minimal obstacles.

Confidential, Illinois

Federal Account Manager

Responsibilities:

• Managed a purchasing contract with U.S. government agencies valued in excess of $23M annually.
• Negotiated contracts and managed relationships with senior officials.
• Trained and mentored junior staff. Provided technical presentations to end user and management teams, including solution feasibility, cost analysis, and operational procedure recommendations.
• Achieved 150% of goal for 10 out of 12 months.
• Served as the executive account manager for the $23 million National Institutes of Health account base.
• Drafted pre-sales documents, presented solution, and closed $300,000+ server upgrade project for National Institutes of Health. Successfully delivered the solution on time and under budget.
• Assisted in technical presentation, cost analysis, and operational procedures for $1,000,000+ software contract. As the reseller, collaborated with software vendor, outside sales rep, and management to deliver the best value solution for the National Institutes of Health.

Confidential, Michigan

Consultant, Systems Engineer

Responsibilities:

• Developed new business and provided end-to-end project leadership for up to 25 projects monthly.
• All pre-sales and post-sales activities, including but not limited to: design, architecture, best practice education, presentations, cost analysis, testing, implementation, and support.
• Identified opportunities to expand the practice and technology organizations’ services including network and e-Commerce systems development and support.
• Converted a high-tech manufacturing company to a paperless environment using digital imaging, facsimile, document storage, and backup.
• Customer business assessment, cost analysis, technical presentations,
• Successfully managed a variety of technology projects for small businesses including office moves, wiring, ISDN/DSL installations, server migrations, data storage, and backup solutions.