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Network Support Engineer Resume

SUMMARY:

  • Thorough knowledge of BGP Multi - homing and Policy-based routing, BGP Conditional Advertisement and Route Injection, BGP filtering, BGP route automatic fail-over, Good Knowledge of BGP Regular Expressions.
  • Good Knowledge of Confidential technology for broad-band data services providing users with increased capacity and flexibility
  • Thorough knowledge of both switching and routed wireless and wired LAN (structured cabling of copper cable), MAN and WAN design, deployment and support.
  • Effective support for Enterprise VOIP network
  • Designing and Deployment of efficient and reliable security policy/system for an enterprise/ISP network.
  • Thorough Knowledge of Cisco ASA Firewall/VPN, Cisco routers, Cisco switches, Cisco Call Manager and Cisco IP Phones.
  • In-depth knowledge of Installation, Configuration and support of Window Operating systems (WIN 98, WIN ME, WIN 2000 PROF., WIN 2000 Server, Window XP, WIN 2003 Server, WIN Vista and Windows 7).
  • Installation and support for Linux operating system (Fedora and Red-Hat).
  • Thorough knowledge of system engineering (workstation systems e.g. dell, Confidential etc and High end servers).
  • Installation, Configuration and Management of Network/System monitoring software and tools (Solar wind, PRTG server and what’s up Gold).
  • Database Design, implementation and maintenance on Microsoft Access
  • Management and configuration of MikroTik routers (As bandwidth manager)
  • Fotigate firewall management and deployment
  • Capacity planning and Confidential remedy solution for Data centre server change management
  • Good network diagnostic skills and ability to work under little or no supervisions
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Ability to assess and prioritize faults and respond accordingly.
  • Eagerness and ability to learn and apply new skills, pay attention to details and standards.
  • Willingness to follow procedures with good professional and effective communication skills.
  • Responsibility for delegated jobs and ability to work under pressure.

TECHNICAL PROFICIENCIES:

Protocols/Standards: TCP/IP, IP MPLS/VPN, RIP, Confidential, EIGRP, BGP, DWDM, OSPF, Static route, IPSec, VPN, Ethernet, IEEE 802.11b (Wi - Fi), HSRP, VLAN, NAT, SNMP, SCCP, G.711, G.729, RTP,SIP, Spanning Tree, ISL, dot1q, CDP, PPP, E1.

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Engineer

Responsibilities:

  • Support and management of Confidential distribution, core routing & switching network
  • Support Confidential internet network for enterprise network, remote store and other services.
  • Planning and Implementation of network routing flow between Confidential network and Telkom core network.
  • Support of the Confidential Monitoring Systems (these report on the status and performance of network, ISP services and facilities)
  • Fault handling and escalation (identifying and responding to faults on Confidential systems and networks) liaising with 3rd party suppliers or upstream provider, handling escalation through to resolution
  • Continual Constructive criticism of existing infrastructure with visible plans for improvement
  • Support and management of Confidential network security via the use of FortiGate firewall and Cisco ASA.
  • Optimization and Support of Confidential WAN link with the of link Accelerator like Riverbed Steelhead,
  • Support of WAN link provide by Telkom and LaserNet
  • Monitor and Report generation with the use of Riverbed Cascade and Wireshark
  • VOIP (SIP protocol) implementation and support.
  • Implementation and of Radius server and Squid Cache server.
  • Support and management of Network device like Confidential switch, 3com switch and Enterasys switch.
  • Capacity planning and Confidential remedy solution for Data centre server change management

Confidential

Rollout Support Engineer

Responsibilities:

  • Building laptops and rolling out to users at main site and remote sites.
  • Support Windows 7 and Office 2010 and trouble-shooting any user issues
  • Integration of Laptop to the existing AG Domain
  • Ensuring that agreed build and rollout targets are fully met
  • Creation and managing Users profiles on Active directory
  • Ensuring that Asset Inventory database and Active Directory is updated
  • Dealing with and resolving any user issues
  • Administering the rollout process and maintaining accurate and up-to-date records
  • Fault handling and escalation (identifying and responding to faults on AG systems and networks, liaising with 3rd party suppliers or upstream provider, handling escalation through to resolution
  • Provisioning of IP assignment and deployments of new network equipment e.g routers and switches( Confidential pro curve)

Confidential

IT Support Engineer

Responsibilities:

  • Setting up of Hardware Confidential G6 server with Bios firmware upgrade and ILO implementation.
  • Installation and configuration of window 2008 server in Core server mode
  • Window 2008 server Domain Implementation
  • Read Only domain controller implementation
  • Support Lotus Domino client and server installation
  • Support Microsoft Lync ( Confidential )
  • Hyper-V virtualization implementation e.g. Management, Application and Infrastructure server.
  • Implementation of the different role base on Win 2008 e.g. DNS, DHCP, AD
  • Migration of all ICRC staffs profile in all Eastern Africa countries to a Centralized domain in Geneva.
  • Migration of all users' data from Win 2003 server to Win 2008 server including the individual lotus notes.
  • Migration of MS SQL database on Win 2003 to Win 2008 support environment
  • Manage and support server Upgrade issue on different application on Win 2008 platform
  • User support on going till the end of the project
  • Supporting ICRC delegation across Eastern Africa.
  • Deployment and management Palo Alto firewall
  • Creation and management of IPsec VPN
  • Protection and management Firewall zone with server content

Confidential

Network Support Engineer

Responsibilities:

  • Support High-level Design/Implementation of MPLS/VPN MPBGP Cyberspace Service Provider network and other services.
  • Provide expert level design and implementation support to key enterprise/ISP clients of Cyberspace (Cooperate Banks, Telco etc.)
  • Configuration of MPLS VPN for banks remote branches to access the HQ without communicating to each other (Communication between branches)
  • Liaise with Expatriates of Cyberspace’ upstream providers on best Solutions on data/Voice traffic and QoS policies.
  • Management of Visafone Enterprise distribution and Core routing (EIGRP and Static route) and switching network
  • Manage Visafone multi-homing BGP internet network for visafone data internet subscribers, Enterprise network and other services.
  • Planning and Implementation of network routing flow between visafone enterprise network and telecoms core network.
  • Manage and maintain the Visafone Monitoring Systems (these report on the status and performance of network, ISP services and facilities)
  • Fault handling and escalation (identifying and responding to faults on Visafone's systems and networks, liaising with 3rd party suppliers or upstream provider, handling escalation through to resolution
  • Provisioning (IP assignment, core network configuration, monitoring and graphing for co-location, leased lines, customer backup and other customer network services)
  • Tier 3 Support for co-location play a key role by coordinating operations and engineering teams in order to identify and triage outages, verify service impact to the users, send out status updates, dispatch the appropriate subject matter experts and identify root cause to implement a fix
  • Participate in a 24x7 call-out roster if required.
  • Continual Constructive criticism of existing infrastructure with visible plans for improvement
  • Manages visafone enterprise VOIP Gateway(Cisco 3800 router)
  • Registering Cisco IP phones (IP communicator, 7911, 7941, 7961 Cisco IP phones) with call manager
  • Providing both local and remote support for Cisco IP phone users.
  • Administration of Cisco Unified Call Manager 6.0 for visafone enterprise VOIP network.
  • Implement QOS policies for effective, quality and reliable VoIP network.
  • Troubleshooting and resolving VOIP issues relating to voice quality, IP phone e.t.c
  • Implemetation of layer 2 security (Snooping, mac-address binding, switchport security e.t.c) on visafone access switching network.
  • Implementation of layer 3/4/7 security (access-list, PVLAN, VLAN filters etc) on visafone enterprise switching and routing network devices
  • Planning, configuration, Deployment and management of visafone edge firewall (Cisco ASA 5540).
  • Effective management and administration of visafone Enterprise, DMZ, Partners and outside (internet) network.
  • Planning and Implementation of NAT policies, access rules, Intrusion prevention system at the edge network.
  • Installation, Configuration and Management of enterprise network access control software (Authentication, Authorization and Accounting) with the use of Cisco ACS.
  • Configuration and support of remote access VPN, site-to-site VPN connection for visafone remote users/partners.
  • Installing, supporting and troubleshooting computer workstations’ and laptops ( Confidential and Dell) hardware and software for visafone staff at the head office.
  • Installing, configuring and troubleshooting of MS windows server 2003 for visafone management server application software.
  • Assisting in the support of visafone Ftp server, file server, Exchange server, Domain controller.
  • Assisting in support of visafone DNS server on RED-HAD Linux platform.
  • Providing user support for MS outlook on MS exchange platform, Antivirus and PC applications.
  • Bandwidth management and Internet Traffic prioritizing for quality of service (QoS) using Cisco/mikrotik router and Cyberoam UTM appliance at the Enterprise and PDSN network.
  • Effective administration and monitoring of visafone enterprise and PDSN network with PRTG server.
  • IP network capacity planning
  • Planning the resources of cyberspace client in order to maximize IP asset value of the company
  • Prioritize and plan for IP protection based on resources available on time and within budget
  • Managing IP addresses allocation and maintaining up-to-date documentation.
  • Analyzing the ICT needs and recommending appropriate software and hardware solution for optimal result.
  • Preparation and presentation of Detail project plan. suggest alternative designs, specifications or changes to IP network environment that will improve performance and/or save costs
  • Advice on removal of poorly designed infrastructure aspects leads to a reduction in network performance.
  • Lead site survey, designing, implementation and support for broadband WAN network with the use of WIMAX technology for our clients.
  • Continuous constructive criticism to the existing network for optimal performance
  • Configuration and Integration of client into MPLS backbone
  • Implementation and support for layer 2/3 switch (2950, 3750 Cisco switch) for my company and clients.
  • Implementing and resolving all form of IGP routing issues on Cisco devices for our clients.
  • Configuration of site to site VPN connection for my company’s clients.
  • Constant monitoring, supporting and troubleshooting of the WAN infrastructures (Hardware and Software) to ensure minimal downtime.
  • Performing routine services for my company’s cooperate network ( Checking of Logs and Backup service

Confidential

Network Administrator

Responsibilities:

  • Support / Lead site surveying, designing and implementations of wired LAN (Structured copper cable) for our clients.
  • Constant monitoring, supporting and troubleshooting of the LAN (structure cabling of copper cable) MAN and WAN infrastructures (Hardware and Software) to ensure that they are always on with a minimal downtime.
  • Managing IP addresses allocation and maintaining up-to-date the documentation.
  • Designating, implementing, supporting and troubleshooting of my company’s enterprise servers: File server, Domain server (Active Directory), DNS server.
  • Installing, configuring and Network support for standalone multifunctional printers.
  • Installing, supporting and troubleshooting computer workstations’ ( Confidential, Dell, Compaq etc) hardware and software for my company and our corporate clients.
  • Installing, configuring and troubleshooting of general purpose High End Servers ( Confidential Proliant servers’ series) for my company and clients.
  • Installing and supporting of some special cards such as SCSI adapters, Multiserial adapters for our clients when required.
  • Ensuring timely repairs of defectives systems and all computer hardware assets of my company are properly installed in secure, safe and efficient manner.
  • Maintenance and Support of ATM machine e.g. Tautec and Wincor.
  • Designing & Setting Up Of Wireless Radio Links for Branches Using Wireless Radio like Speedlan and Smartbridges.
  • Maintenance and configuration of Cisco IP phones via Call Manager for users.

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