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Remote Technical Analyst Resume

West Chester, OhiO

SUMMARY:

  • Design and build computer workstations and servers.
  • Diagnose computer problems whether it’s a software problem or hardware problem and repair/fix/replace component or reinstall/reimage software to complete repair
  • Trouble shoot network problems and repair/replace lines or hardware to fix.
  • Set up new systems, networks, Wi - Fi networks for clients
  • Troubleshoot 3rd/party software and evaluate software for compatibility with our systems
  • Oversee and negotiate all contracts for software, hardware, printers, faxes, copiers, phone systems and all relationships involving any IT infrastructure.
  • Maintain all printers, copiers, faxes, scanners

SKILLS:

ELECTRONIC ENGINEERING SKILLS:

  • Multimeter
  • Potentiometer
  • Management
  • DC Power Supply
  • PLC Programing
  • Breadboard
  • PLC Ladders
  • Leadership
  • Computers
  • Function Generator
  • LEDs
  • Team Player
  • Oscilloscope
  • Dependable
  • Resistors
  • Attention to Detail
  • Capacitors
  • Punctual
  • Inductors
  • Organized

COMPUTER AND NETWORKING SKILLS:

  • Pc Installations
  • Pc Repairs / Maintenance
  • Network Diagnostics
  • Network Installations
  • Pc Diagnostics
  • SQL Database
  • Wi-Fi networks
  • Software Installations
  • MySQL
  • Service - Now CRM
  • Software updates
  • Windows Outlook
  • Windows Word
  • Windows Excel
  • Windows Power Point

TECHNICAL SKILLS:

  • Multimeter
  • DC Power Supply
  • Function Generator
  • Hand tools
  • Oscilloscope
  • Frequency counter
  • Power tools
  • Resistors
  • Capacitors
  • Inductors
  • LEDs
  • Potentiometer
  • Breadboard
  • Diodes
  • Transistors
  • Fets, Jfets, Mosfets
  • Op - amps
  • 555 Timers
  • IC Chips

PROFESSIONAL EXPERIENCE:

Confidential, West Chester, Ohio

Remote Technical Analyst

Responsibilities:

  • Tier 2 remote support
  • Hardware tech, diagnose and repair all devices sent in from remote users
  • Repair/replace laptop/desktop parts including but not limited to motherboards, keyboards, LCD screens
  • Help user with devices, laptops, login issues, hardware issues
  • Remote into user if need be to fix driver issues, settings, etc.
  • Diagnose and Rebuild devices when needed, re-image old or new units going out to remote users
  • Install and manage McAfee Security and encryption software
  • Mange user on Windows AD servers
  • Use of Service-Now CMR for working with ticket and cases assigned
  • Diagnose laptops and repaired defected parts.
  • Diagnose desktops and repaired defected parts

Confidential, Norwood, OH

Client Technical Analyst

Responsibilities:

  • Answer Chats, phones for clients needing assistance on the Service Edge product
  • Diagnose client’s problems and solve issues with problems
  • Tier 1 help desk support
  • In-house CRM ticketing system

Confidential, Cincinnati, OH

IT Manager

Responsibilities:

  • Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  • Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Work with stakeholders to define business and systems requirements for new technology implementations.
  • Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
  • Strong technical knowledge of network and PC operating systems, including Windows, DOS, PHP.
  • In-depth knowledge of applicable data privacy practices and laws.

Confidential, Cincinnati, OH

Bodyshop Parts Consultant

Responsibilities:

  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices for the adjusters.
  • Keep inventory of parts for repairs.
  • Track down obsolete parts and specialty parts.
  • Receive and ship parts for body shop jobs.
  • Take inventory of stock.
  • Mark and store parts in stockrooms according to prearranged systems.

Confidential, Cincinnati, OH

Service Parts Consultant

Responsibilities:

  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices for customers.
  • Determine replacement parts required, according to inspections of old parts, Mechanics requests, or mechanics' descriptions of malfunctions.
  • Fill orders from stock.
  • Order parts and Receive special orders.
  • Take inventory of stock.
  • Mark and store parts in stockrooms according to prearranged systems.

Confidential, Cincinnati, OH

Parts Consultant

Responsibilities:

  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock.
  • Prepare sales slips or sales contracts.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Advice customers on substitution or modification of parts when identical replacements are not available.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Mark and store parts in stockrooms according to prearranged systems.

Confidential, Cincinnati, OH

Inventory Clerk and Parts Consultant

Responsibilities:

  • Drive to other dealerships to pick up parts and deliver parts.
  • Drive to customer’s shops and deliver orders that where ordered.
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Mark and store parts in stockrooms according to prearranged systems.

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