SUMMARY:

• Design and build computer workstations and servers.
• Diagnose computer problems whether it’s a software problem or hardware problem and repair/fix/replace component or reinstall/reimage software to complete repair
• Trouble shoot network problems and repair/replace lines or hardware to fix.
• Set up new systems, networks, Wi - Fi networks for clients
• Troubleshoot 3rd/party software and evaluate software for compatibility with our systems
• Oversee and negotiate all contracts for software, hardware, printers, faxes, copiers, phone systems and all relationships involving any IT infrastructure.
• Maintain all printers, copiers, faxes, scanners

SKILLS:

ELECTRONIC ENGINEERING SKILLS:

• Multimeter
• Potentiometer
• Management
• DC Power Supply
• PLC Programing
• Breadboard
• PLC Ladders
• Leadership
• Computers
• Function Generator
• LEDs
• Team Player
• Oscilloscope
• Dependable
• Resistors
• Attention to Detail
• Capacitors
• Punctual
• Inductors
• Organized

COMPUTER AND NETWORKING SKILLS:

• Pc Installations
• Pc Repairs / Maintenance
• Network Diagnostics
• Network Installations
• Pc Diagnostics
• SQL Database
• Wi-Fi networks
• Software Installations
• MySQL
• Service - Now CRM
• Software updates
• Windows Outlook
• Windows Word
• Windows Excel
• Windows Power Point

TECHNICAL SKILLS:

• Multimeter
• DC Power Supply
• Function Generator
• Hand tools
• Oscilloscope
• Frequency counter
• Power tools

• Resistors
• Capacitors
• Inductors
• LEDs
• Potentiometer
• Breadboard
• Diodes
• Transistors
• Fets, Jfets, Mosfets
• Op - amps
• 555 Timers
• IC Chips

PROFESSIONAL EXPERIENCE:

Confidential, West Chester, Ohio

Remote Technical Analyst

Responsibilities:

• Tier 2 remote support
• Hardware tech, diagnose and repair all devices sent in from remote users
• Repair/replace laptop/desktop parts including but not limited to motherboards, keyboards, LCD screens
• Help user with devices, laptops, login issues, hardware issues
• Remote into user if need be to fix driver issues, settings, etc.
• Diagnose and Rebuild devices when needed, re-image old or new units going out to remote users
• Install and manage McAfee Security and encryption software
• Mange user on Windows AD servers
• Use of Service-Now CMR for working with ticket and cases assigned
• Diagnose laptops and repaired defected parts.
• Diagnose desktops and repaired defected parts

Confidential, Norwood, OH

Client Technical Analyst

Responsibilities:

• Answer Chats, phones for clients needing assistance on the Service Edge product
• Diagnose client’s problems and solve issues with problems
• Tier 1 help desk support
• In-house CRM ticketing system

Confidential, Cincinnati, OH

IT Manager

Responsibilities:

• Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
• Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Strong technical knowledge of network and PC operating systems, including Windows, DOS, PHP.
• In-depth knowledge of applicable data privacy practices and laws.

Confidential, Cincinnati, OH

Bodyshop Parts Consultant

Responsibilities:

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices for the adjusters.
• Keep inventory of parts for repairs.
• Track down obsolete parts and specialty parts.
• Receive and ship parts for body shop jobs.
• Take inventory of stock.
• Mark and store parts in stockrooms according to prearranged systems.

Confidential, Cincinnati, OH

Service Parts Consultant

Responsibilities:

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices for customers.
• Determine replacement parts required, according to inspections of old parts, Mechanics requests, or mechanics' descriptions of malfunctions.
• Fill orders from stock.
• Order parts and Receive special orders.
• Take inventory of stock.
• Mark and store parts in stockrooms according to prearranged systems.

Confidential, Cincinnati, OH

Parts Consultant

Responsibilities:

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advice customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.

Confidential, Cincinnati, OH

Inventory Clerk and Parts Consultant

Responsibilities:

• Drive to other dealerships to pick up parts and deliver parts.
• Drive to customer’s shops and deliver orders that where ordered.
• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Fill customer orders from stock.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.