SUMMARY:

• Solutions - focused, versatil e Informatio n T echnolog y managemen t pro f essiona l o ff erin g a compr e hensiv e backgroun d supportin g s i n role s o f increasin g responsibilit y.
• Effectiv e communicator who quickly master s ne w role s an d technologies .
• Offer s expertis e i n propert y accountabilit y, compute r suppor t an d networking, hardwar e management, an d software/hardwar e troubleshooting .

COMPUTER SKILLS:

Proficient in both PC and MAC, Microsoft Office Suite, VPN Client, Lotus forms, Active Client, Windows, Adobe Acrobat, ICS Viewer (PureEdge), Java, WipeDrive, Sonic Record Now, Nero Burn Express, Falcomview (classified system), CIPS (Cisco Intrusion Prevention software), WINGS (Web Intensive New Gains System), Access Online (Government Purchasing Card System), Active Directory

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Network Systems Analyst

Responsibilities:

• Analyze, design, test, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems. Perform network modeling, analysis, and planning. Research and recommend network and data communications hardware and software.
• Maintain needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.
• Monitor system performance and provide security measures, troubleshooting and maintenance as needed.
• Assist users to diagnose and solve data communication problems.
• Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
• Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.
• Maintain the peripherals, such as printers, that are connected to the network.
• Identify areas of operation that need upgraded equipment such as modems, fiber optic cables, and telephone wires.
• Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.
• Adapt and modify existing software to meet specific needs.
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing system, and make purchase recommendations.
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
• Train staff and users to work with computer systems and programs.
• Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
• Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
• Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
• Evaluated the organization's technology use and needs and recommended improvements, such as hardware and software

Confidential

Human Resources Manager

Responsibilities:

• Develop, document and revise system design procedures, test procedures, and quality standards.
• Supervise the work of office, administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Develop and implement corporate and departmental policies, procedures, and service standards.
• Evaluate employees' job performance and conformance to regulations.
• Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Analyze financial activities and provide input into budget planning and preparation processes.
• Develop or update procedures, policies, and standards.
• Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
• Monitor inventory levels and requisition or purchase supplies as needed.

Confidential

Network Systems Analyst

Responsibilities:

• Analyzed, designed, tested, and evaluated network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems. Perform network modeling, analysis, and planning.
• Researched and recommended network and data communications hardware and software.
• Monitored system performance and provide security measures, troubleshooting and maintenance as needed.
• Assisted users to diagnose and solve data communication problems.
• Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
• Maintained the peripherals, such as printers, that are connected to the network.
• Train users in use of equipment.
• Tested and evaluated hardware and software to determine efficiency, reliability, and compatibility with existing system, and make purchase recommendations.
• Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Analyzed information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
• Reviewed and analyzed computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Confidential, Hampton, VA

Network Systems Analyst

Responsibilities:

• Monitored and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.
• Entered commands at a computer terminal and set controls on computer and peripheral devices.
• Monitored and respond to operating and error messages.
• Establishe d an d maintain ed personne l LAN / e-mai l accoun t access
• Manage d softwar e an d securit y patc h installs .
• Responded to so f twar e an d hardwar e issue s f o r approximately 23 5 employees and successfully managed 60 0 system s i n fiv e buildings, o n thre e securit y network s.
• Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems.
• Coordinated and link the computer systems within an organization to increase compatibility and so information can be shared.
• Analyzed information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
• Defined the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
• Reviewed and analyzed computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Helpdesk Support Specialist

Confidential

Responsibilities:

• P rovide d compu t e r sys t e m adm i nis t ra t io n an d suppor t t o a 6 3 employees .
• P rovide d fi rs t t ouc h suppor t f o r ove r 20 0 non-secur e an d secur e s t an d alon e an d loca l are a ne t wor k (L A N ) compute r sys t ems .
• Establishe d an d maintaine d LA N accoun t acces s.
• Evaluate d an d determine d requirement s fo r system s hardwar e an d softwar e upgrade s.
• Successfully managed $ 3 Millio n dollar s’ wo rth o f asset s fo r 60 0 A 2 systems .
• Managed backup, security and user help systems.
• Developed computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Provided users with technical support for computer problems.
• Resolve d 50 2 hel p des k tickets, communication s suppo r t critica l confidential issues
• Create d account s fo r over 235 employees an d ensure d networ k compliance

Confidential

Network System Analyst

Responsibilities:

• P rovide d highly confidential information to executive employees .
• Maintained over 50 essential Secure Internet Protocol Network
• Establishe d an d maintaine d LA N accoun t acces s.
• Evaluate d an d determine d requirement s fo r system s hardwar e an d softwar e upgrade s. .
• Managed backup, security and user help systems.
• Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems.
• Analyzed information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering.
• Reviewed and analyzed computer printouts and performance indicators.