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Service Technician Resume

Spotsylvania, VA

SUMMARY:

Quality - focused cable service technician with over 11 years experience as a systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet the customer and corporate objectives. Comfortable operating in a wide range of platforms and environments. Effective communicator; able to explain complex processes in easy to understand terms for clients.

SKILLS:

  • Custom installation (Cat 6, Cat 5, Cat 3, and RG - 6)
  • Fiber Optic Cable Wiring/termination
  • Installation of digital set top boxes, modems, wireless routers, Gateways, and digital voice modems
  • Technical troubleshooting and repair
  • Proficient in Adobe Photoshop, Illustrator, Flash, Apple and Microsoft Windows software

PROFESSIONAL EXPERIENCE:

Service Technician

Confidential, Spotsylvania, VA

Responsibilities:

  • Serving as IT specialists responsible for installing, troubleshooting, repairing, and maintaining all communication devices.
  • Including computers, modems, routers, printers, scanners, fax machines and external hardware. Custom install fiber optic, Cat 3, Cat 5, Cat 6, and RG-6 wireing.
  • Set up communication in conference rooms.
  • On call for the day to day operation of the company.

Telecommunications Technician

Confidential, Woodbridge, VA

Responsibilities:

  • Provided integrating technical services for both commercial and government businesses and facilities.
  • Structured cabling, video surveillance systems, telephones systems, VoIP telephony, equipment installation, IT office equipment relocation, cable plant documentation, Laptop/Desktop/Servers computers and LAN-WAN WIFI network services for the government and corporations.
  • Pulled fiber optic and copper wires through ducts in order to secure the wires during installation of communication systems.
  • Designed and built cable trays, secured and unsecure.

Service Technician and Custom Installation

Confidential, Springfield, VA

Responsibilities:

  • Functioned as a Lead Service Technician handling, 8 to 10 service calls and or installs per day, providing service for Confidential residents in the Confidential cable system.
  • Managed various areas of support including broadband connectivity, account provisioning, email, upgrading issues, and most importantly customer retention.
  • Custom Installation of varies wires to include RG-6, Cat 3, Cat 5, Cat 6.
  • Trained 13 technicians to become quality experts in the cable industry.
  • Retained over 150 customers providing quality assurance and quality control.
  • Maintained an average of 94% on trouble call customer call backs.

Service Technician

Confidential, Woodbridge, VA

Responsibilities:

  • Installed, troubleshot, repaired and maintained all equipment used by Confidential customers.
  • The equipment used were, digital set top boxes, modems, wireless routers, gateways, and digital voice modems in conjunction with customers alarm systems.
  • Provided technical assistance to customers operating equipment that was installed in their homes.
  • Remained current on the industry changes and aware of new techniques.
  • Maintained sufficient level of tools, equipment and parts to ensure the daily operation of Confidential Cable is performed at the highest level.

Confidential

Audio-Visual technician, Virginia

Responsibilities:

  • Installed, operated, and maintained audio and visual equipment.
  • Provided technical support during conferences and presentations.
  • Repaired equipment and help staff members with technical difficulties.
  • Installed wired and wireless microphones, speakers, sound systems, recording devices, mixing boards and projectors.
  • Used wiring diagrams and technical manuals to use and repair equipment.

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