Service Technician Resume Spotsylvania, VA - Hire IT People

SUMMARY:

Quality - focused cable service technician with over 11 years experience as a systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet the customer and corporate objectives. Comfortable operating in a wide range of platforms and environments. Effective communicator; able to explain complex processes in easy to understand terms for clients.

SKILLS:

Custom installation (Cat 6, Cat 5, Cat 3, and RG - 6)
Fiber Optic Cable Wiring/termination
Installation of digital set top boxes, modems, wireless routers, Gateways, and digital voice modems
Technical troubleshooting and repair
Proficient in Adobe Photoshop, Illustrator, Flash, Apple and Microsoft Windows software

PROFESSIONAL EXPERIENCE:

Service Technician

Confidential, Spotsylvania, VA

Responsibilities:

Serving as IT specialists responsible for installing, troubleshooting, repairing, and maintaining all communication devices.
Including computers, modems, routers, printers, scanners, fax machines and external hardware. Custom install fiber optic, Cat 3, Cat 5, Cat 6, and RG-6 wireing.
Set up communication in conference rooms.
On call for the day to day operation of the company.

Telecommunications Technician

Confidential, Woodbridge, VA

Responsibilities:

Provided integrating technical services for both commercial and government businesses and facilities.
Structured cabling, video surveillance systems, telephones systems, VoIP telephony, equipment installation, IT office equipment relocation, cable plant documentation, Laptop/Desktop/Servers computers and LAN-WAN WIFI network services for the government and corporations.
Pulled fiber optic and copper wires through ducts in order to secure the wires during installation of communication systems.
Designed and built cable trays, secured and unsecure.

Service Technician and Custom Installation

Confidential, Springfield, VA

Responsibilities:

Functioned as a Lead Service Technician handling, 8 to 10 service calls and or installs per day, providing service for Confidential residents in the Confidential cable system.
Managed various areas of support including broadband connectivity, account provisioning, email, upgrading issues, and most importantly customer retention.
Custom Installation of varies wires to include RG-6, Cat 3, Cat 5, Cat 6.
Trained 13 technicians to become quality experts in the cable industry.
Retained over 150 customers providing quality assurance and quality control.
Maintained an average of 94% on trouble call customer call backs.

Service Technician

Confidential, Woodbridge, VA

Responsibilities:

Installed, troubleshot, repaired and maintained all equipment used by Confidential customers.
The equipment used were, digital set top boxes, modems, wireless routers, gateways, and digital voice modems in conjunction with customers alarm systems.
Provided technical assistance to customers operating equipment that was installed in their homes.
Remained current on the industry changes and aware of new techniques.
Maintained sufficient level of tools, equipment and parts to ensure the daily operation of Confidential Cable is performed at the highest level.

Confidential

Audio-Visual technician, Virginia

Responsibilities:

Installed, operated, and maintained audio and visual equipment.
Provided technical support during conferences and presentations.
Repaired equipment and help staff members with technical difficulties.
Installed wired and wireless microphones, speakers, sound systems, recording devices, mixing boards and projectors.
Used wiring diagrams and technical manuals to use and repair equipment.

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Service Technician Resume

Spotsylvania, VA

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