SUMMARY:

An employment opportunity in a technical environment with a firm offering challenging position opportunities for advancement.

TECHNICAL SKILLS:

• Network configuration, installation, maintenance, and upgrading.
• Network troubleshooting of hardware and software.
• Setup and maintain network user communication as well as network functionalities
• Experience with Active Directory, GPO, DHCP, WIN, DNS, Windows 2003/08/12
• Experience with Citrix Xenapp/Xendesktop, Netscaler MPX 7500 VMware vSpare Hypervisor (ESXI 5.5), EMC Data Domain, Networker, and Knowledge of EMC Storage.
• Experience with CA Tools, Fican Tools,Console One,, Frame Relay, ATM, VPN,, SMS, LanDesk, Remote Desktop, VNC Viewer, Remedy, Magic, SCCM, BIG FIX and TCP/IP.
• Knowledge of Cisco Prime, HP Openview, Cisco Works, SCOM, Zenprise, and what’s up gold
• Configuring and support Cisco 4500s, 3560x, 3750x, 6000s, Nexus 5000 and 7000 Switches and Routers 7000s, Call Manager, UCCM, Cisco VCS Expressway, F5 Load Balancer, Juniper and ASA firewall devices.
• Proficient in MS Suite such as Excel, Access, Power Point, and Visio.
• Support and troubleshoot COTS Applications
• Proficient in GroupWise, Outlook and Exchange 2003/07/10(Barracuda), BES server 5.0, and AirWatch(MDM).
• Create and maintain SQL select statements, update statements, triggers, stored Procedures and views.

WORK HISTORY:

Confidential

Network/Systems Administrator

Responsibilities:

• Assist in establishing performance standards, Policies and Procedures for Confidential & Associates Infrastructure.
• Troubleshoots LAN/WAN systems to maintain operation integrity and coordinate efforts with vendors for upgrades and network maintenance.
• Support all LAN - based Appliance including routers, switches, firewalls, ASA(VPN), VOIP, AVAYA, Palo Alto, TMS, Cisco C20, and Ethernet Technology
• Troubleshoot network outage and provide root cause and recommendation to the clients.
• Support the Implementation and setup policy on the Palo Alto network security for Confidential & Associate
• Use Solar Winds, Cisco Prime and IT Tracker for both systems and Network Monitoring.
• Assess system and network requirements for implementing and maintaining hardware, software and Telecommunications solutions to provide required network infrastructure and service levels.
• Manage network account, network rights, access to extensive complex systems, and equipment.
• Knowledge and Experience of Windows 2003/08/12
• Knowledge and Experience with Exchange 2010, Lync 2013, and Active Directory.
• Migrated users from Exchange 2003 to Exchange 2010 using exchange migration utility.
• Creates exchange users, configure space quotes limits, access rights and various other functions.
• Configure and setup Servers on EMC SAN, Database Server, Dell Open Manager, SCCM 2012, IIS Server, SharePoint, Backup Exec, and deploy Norton Antivirus 12.0 to all the systems.
• Maintain VMware VSphere 5 Hyper-V, Storage Replication and support vSphere infrastructure for multiple locations.
• Install configured and troubleshoot of VMware performance and tuning issues.
• Created a standard Windows 7 and 10 Image for desktop and laptops. Assess and resolve application compatibility issues with windows 7 or 10 as well as Initial training of end user for windows 7 or 10.
• Install and test several Dell laptops and desktops with windows 7 and 10 Image.
• Plans and schedule the installation of new or specialized hardware, operating system and applications software, troubleshoot operating systems, laptops and desktop issues.
• Plan and deploy applications and update to window 7 and 10 client computers and create and implements FDCC settings including logon and GPO.
• Restructure all OU in Active Directory.
• Create DFS replications in Remote sites.
• Rack Hardware equipment including Server, backup tapes, Router, Switches and keep up hardware inventory.

Confidential, MD

Network Engineer

Responsibilities:

• Setup Cisco Prime for network device monitoring
• Setup TFTP server to backup and restored configuration and IOS image files for PIX, Cisco Routers and Catalyst Switches
• Installation, configuration, monitoring and troubleshoot of routing technologies include OSPF, EIGRP, BGP, RIP, and MPLS.
• Configure and Troubleshoot LAN Switching technologies in Switching protocol and technologies including VLANs, Inter VLAN Routing, VTP, STP, HSRP Redundancy, RSTP, and TRUNKING, L2 and L3 ETHER CHANNEL protocol.
• Support Security technologies including IPsec, VPN, SSL VPN, ASA Firewall
• Support the installation of VOIP using Cisco CUCM on VOIP Phone 7941 and 7960 etc and Jabber version 9
• Network troubleshooting using Wireshark, Ping, Traceroute and Telnet

Confidential, DC

System Administrator/Network Administrator

Responsibilities:

• Handle advanced Windows NT/2000/03/08 R2/12 server and client operating system related trouble calls, such as login errors, mail connectivity, trusts, wide area connectivity, name resolution issues, and server problems.
• Provides administration of local and Wide area networks (Lan/Wan).
• Setup switches, router, and prepare them for labs and production environments.
• Upgrade numerous switches and routers IOS using TFTP server.
• Configure VLANs on switches, Trunk switch and router port.
• Set up TFTP server to backup and restored configuration and IOS image files for the Cisco router and switches.
• Maintain the physical network file server, desktop and laptop workstations and applications.
• Perform day-to-day client account management, adding, deleting, and modifying user accounts and Exchange user mailboxes.
• Manage shared network resources including printers and storage drives.
• Assist users with VPN client installation and troubleshoot connectivity issues for both onsite and offsite users.
• Perform analysis of complex system issues and provides corrective action
• Load and configure Microsoft Windows OS and server platforms
• Install and Configure Citrix Xenapp, VDI, and Applications
• Maintain 70 Xenapp servers with 500 concurrent users
• Provide Citrix administrations such as migration and patch management on the Citrix server.
• Support and Troubleshot Citrix Netscaler device in the support of Citrix Access Gateway to provide remote access from the internet to internal systems in order to provide maximum performance, protection, and availability for user.
• Provide Citrix support to end users
• Review and monitor system logs
• Identify system deficiencies and makes corrective changes
• Implementation and auditing of hardening procedures, Patch management, whitelisting, antivirus and, Microsoft Windows OS and server platform
• Ensures servers are in compliance with Department IA requirements, updates servers that are not in compliance and securing hosts internally and within company DMZ from attack.
• Maintain enterprise whitelisting application to secure host from advanced persistent threat and other malicious attacks.
• Assist with the management of network user accounts in accordance with standard Department IG procedures.
• Assist with the management of user network shares, permissions, and quotas.
• Assist with the management of user mailboxes, public folders, and distribution lists.
• Assist with the management of creating Active Directory Accounts, policies, and objects.
• Assist with the management network printers, and scanners.
• Assist with the development, testing, updating and deployment of computer images.
• Assist with the management of software deployment systems, and with the packaging, testing, and deployment of software and security updates.
• Provides follow-up service to end-users to ensure that service provided by the Technical Support Center has addressed their needs in a timely and efficiently.
• Assist in the research, evaluation, testing, selection, procurement, implementation and maintenance of new software/hardware/systems.
• Document system configurations and develop and/or update standard operating procedures and training materials.
• Troubleshoot and resolve Private Key Infrastructure (PKI), Microsoft outlook, Internet, Intranet, hardware, software, printers and windows issues.
• Configure and setup CAC (Common Access Card) for users and troubleshoot and resolve any issues that occur after configuration.
• Create laptop and desktop image and store them in shared location for use.
• Administer Active directory and Exchange Server 2003/2008/2010
• Maintain working instructions of various hardware and software applications as necessary.
• Scans workstations and servers with Retina Network Security Scanner for vulnerability on the network and with Anomaly Detection Tool for any MD5 hash files.
• Deploy patches on workstations and servers using SMS and WSUS.
• Manage Information Assurance Vulnerability Alert (IAVA) process to ensure network vulnerability patches are properly installed in a timely manner.
• Manage and Support users and assist users with blackberry activation, deletion, apply policy as required using 4.x.x/5.x (Blackberry Enterprise Server)
• Assist in with the migration of Bes 4.x.x to 5. X
• Build, Manage and Troubleshoot Bes 5. x
• Use Zenprise and log files to troubleshoot Bes related issue.
• Troubleshoot user blackberry on both Bes and Desktop Manager to resolve user blackberry issues and if needed involve RIM for assistance.
• Use available resources to research issues and develop solutions/improvements to system.
• Recognize network routing and name resolution problems, and correct without delay or escalate to responsible parties.
• Configure and use Internet browser technology and the full array of TCP/IP and Windows utilities, to locate and correct most network and server problems.
• Oversees data storage and backup capability using tape, SAN, and NAS solutions
• Install backup software and agents, configure and schedule complex (multiple systems/target agents) backup jobs.

Confidential, DC

Remote Access Administrator

Responsibilities:

• Handled advanced Windows NT/2000/2003 server and client operating system related trouble calls, such as login errors, mail connectivity, trusts, wide area connectivity, name resolution issues, and server problems.
• Supported users and assist users with blackberry activation, deletion, apply policy as required using 4.x/5.x (Blackberry Enterprise Server)
• Troubleshot user blackberry on both Bes and Desktop Manager to resolve user blackberry issues and if needed involve RIM for assistance.
• Monitored the All servers using EG monitoring tools
• Use available resources to research issues and develop solutions/improvements to system.
• Recognized network routing and name resolution problems, and correct without delay or escalate to responsible parties.
• Configured and use Internet browser technology and the full array of TCP/IP and Windows utilities, to locate and correct most network and server problems.
• Created and implement backup tape rotation.
• Installed workstation and server operating systems, applications, and server software (Citrix MetaFrame, WinMagic, and SafeNet, etc) service packs, hot fixes, and special software patches.
• Ability to Encrypt and Decrypt WinMagic and SafeNet etc...
• Diagnosed and correct NT Terminal Server and Citrix Metaframe server problems.
• Performed day-to-day client account management, adding, deleting, and modifying user accounts and Exchange user mailboxes.
• Diagnosed and correct WinMagic and SafeNet Speed/LAN device problems. Create, develop and approve new profile/rule-sets allowing access to network resources.
• Identified and operate all components of the clients Secure Dial-In system, diagnose and correct most problems.
• Diagnosed Compaq and Dell server hardware problems, and given proper spare parts, correct deficiency with minimal loss of downtime and data.
• Outlined SOP requirements for hardware and software used in SDDI.
• Integrate new technology into the existing SDDI infrastructure.

Confidential, Springfield, VA

Network Administrator /Senior Desktop Support Specialist

Responsibilities:

• Support with the installation and configuration of Server, VERITAS Net backup, Network Switches, and other relevant LAN components.
• Support and implement Web sense, Barracuda, pixel,
• Support and monitor the cluster servers.
• Answer, evaluate, and prioritize incoming telephone, voice mail, email, and in-person requests for assistance from end - user and off-site users.
• Log, code, and route trouble tickets through remedy and resolved ticket in a timely manner to meet the SLAs, or escalate problem to proper technical personnel.
• Troubleshoot and resolve user BRD Citrix remote access and assist in importing/exporting PKI certification for Citrix remote access.
• Establish and manage over 10000 user accounts, system environment, access control and account privileges (account creation, Deletion, Modification, and administration, email creation and configuration, password resets) for Window NT/XP/2000/2003 Domain.
• Configure and setup CAC (Common access Card) for user. Conduct and verify daily backups of LAN/WAN user, share, e-mail, folder data using VERITAS backup.
• Administer data security provisions (backups, redundancy, and intruder).
• Ghost/image laptops and desktops for users.
• Creating and modifying Blackberry accounts in BES 4.1.6/5.0 (Blackberry Enterprise Server and install PKI on user’ pc so user can read and send encrypted email from their device.

Confidential, Vienna, VA

Network Support /Desktop Support

Responsibilities:

• Performed hardware and software upgrades on client’s pc.
• Migrated user data to new systems and image individual computers or ghost cast multiple workstations.
• Installation, configuration, and supported of mobile devices such as Bes /Blackberries, Treo’s and PDA’s.
• Administered and resolved users’ access to network resources and web applications.
• Created in inventory system for both hardware and software in order to track outdate systems and align the organization with modern technologies
• Setting up Audiovisual equipment and processes, which includes: phone conference equipment, supporting LCD projectors and other audio visual equipment for conferences, setup laptops/computers, and video to work with audiovisual equipment.

Confidential, Sunrise Valley, VA

Network Operations Specialist

Responsibilities:

• Provided customer activation, configuration and troubleshooting support for Confidential link IP customers ranging from fractional DS0 to OCN level circuits. The services that I supported under the IP window are L2TP, MLPPP, static routing, BGP, Switched Ethernet (VLAN), shared tenant and BIND DNS.
• Assisted customers during activation of Confidential Asynchronous Transfer Mode circuits. This also includes Frame Relay to ATM NNI as well as ATM to Covad NNI support for Confidential FroDsl customers. The tools and equipment used in support of ATM is Connection Manager for logical provisioning, Marconi ASX, Kentrox, and Adtech Layer 2 testing software.
• Supported customer activations for Nortel Frame Relay DS0 to DS3 circuits. This includes Confidential Local, Equant, Confidential Canada and various other NNI support as well as Internet Protocol Intelligent Frame Relay and Confidential International. I am very proficient in Nortel CLI and I am also considered the Subject Matter Expert in my area for the product.
• I also performed physical layer testing and configuration for all of the data products listed above using tools such as Spirent REACT, Quickpad, IMTN and 6500 DCCS access. On a daily basis, I had to work with internal groups such as Confidential CPE, Access Deliver with both domestic and international POP sites. I also had to work with external groups such as Telco for head to head testing and third party vendors.

Confidential

Help Desk/Desktop Support

Responsibilities:

• Answered phones and provided technical support for MS Office.
• Provided solutions and document answers to common computer problems.
• Identified, troubleshoot and resolve desktop and laptop hardware and software applications.
• Provided first level support for user account in SAP, primarily password reset.
• Reset Windows 2003 Active Directory password and assisted with any technical problems.
• Troubleshoot local and network printing.
• Applied SMS remote tools and remote desktop to troubleshoot software application.

Confidential

Desktop\PC Support

Responsibilities:

• Installed and upgraded network operating systems and workstation as well as application software and hardware as required.
• Created and maintained network users, workgroups and servers.
• Provided phone support to over 5,000 users.
• Responsible for firewall integrity and security administration.
• Created and maintained network documentation.
• Configured and installed Nortel VPN client.
• Logged and updated received calls using the remedy call tracking system.

Internship with Jubilee Association Rockville, MD 12/03 - 06/04

PC Technician/ Help Desk Support:

• Configured and setup all new systems for old and new employees.
• Initiated the migration of the iMIS server to a Microsoft Sequel database server, integrating member information to the web and increase data security.
• Provided PC support to end-users to decrease downtime and made monthly updates on database as necessary.
• Logged, responded, and updated received calls using the tracking systems.
• Monitored all backup sets, checked backup log status on a daily basis as a preventive measure to ensure smooth and secured operation of business information.
• Received and resolved technical and business support requests directly from members of the user community via ACD telephone calls, voicemail and email in order to increase productivity.
• Provided comprehensive hardware and software support for end users

Organization-wide using the Help Desk industry standards, service level agreement and support methodologies.

• Ensured customer satisfaction by providing support for high priority/escalated

calls and backup standard support using documented procedures and available tools.

HARDWARE: Knowledge in troubleshooting and configuring IBM PC and compatible; HP Intel x86 Servers, COMPAQ; Dell; HP Laser Jet; Laptops and Black Berry.

REFERENCE: Available upon request.