SUMMARY:

• The objective of this resume is to obtain a technology based job in which I can apply my previous skills. I am a proven fast learner who is quick to resolve problems and jump right into my work. A positive attitude keeps my interest in looking for new challenges, paired with my need of personal success, which in turn proves successful in the tasks I perform.With many years of widespread experience, not only with computers, my history has allowed me to establish various people and relation skills across many different industries. I have always enjoyed learning everything, and taking in as much as possible to prepare for any challenges the future may bring.
• Using Puppet Enterprise to manage application configurations in both a large VMware environment, as well as a new SOA environment - built completely in OpenStack Grizzly. Utilizing BASH scripts and RightScale to do initial server provisioning, and Puppet to deploy and update applications including DataStax Cassandra, Apache, Tomcat, MySQL, and other proprietary applications.
• Being involved in web hosting and system administration for many years, I have gained an immense knowledge of various web technologies and working with servers. Skills include working with Apache, DNS, MySQL, BASH, LDAP, Perl, Ruby, Java (Tomcat/Jboss), HTML, CSS, JavaScript, PHP and much more.
• I have spent my years in the technology field using various ticketing, support, live chat and knowledgebase systems. Using the broad range of technical support tools has assisted in communicating with customers and co-workers efficiently. Experience working with Atlassian JIRA, Kayako SupportSuite, and ZenDesk.
• Taking care of the customers is the number one priority; a happy customer is a consistent customer. My perspective is to keep customers at a professional, yet personal level to let them know you care.
• Working in a few different industries has taught me valuable lessons and customer interaction skills. The importance of patience and completing a thorough assignment is second nature to me. Many experiences have allowed me to relate better to individuals and efficiently work with a team.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Linux Systems Engineer, Silver Spring, Maryland

Responsibilities:

• Managed Internal & External DNS (BIND) for production, QA, and development environments
• Utilized multiple different tools to monitor over 300 servers in multiple datacenters
• Deployed & Configured Zabbix to monitor server and application health on new & existing servers
• Continuing work on DNS/BIND infrastructure to allow resolution of both public & private IP addresses
• Worked closely with development teams to coordinate application deployments and automation
• Immense work with Apache installation, configuration, optimization, and security
• Writing/maintaining various Bash scripts to automate tedious day-to-day tasks
• Subversion (SVN) server & repository management, and replication with svnsync
• Familiar with API interaction, RESTful API, and using/writing tools to gather/push data.
• Maintained existing VMware installation through our vCenter portal
• Managed volumes for VMware through Dell Compellent using our Storage Center portal
• Administered multiple large SAN volumes across many development servers using NFS
• Assisted clients with various interface and connectivity problems (HL7, SFTP/FTP, VPN)
• Responsible for maintaining, and monitoring all development, QA, and production servers
• Researched & Developed many solutions to solve a variety of problems
• Experience working with RightScale ServerTemplates, RightScripts and general automation
• OpenStack cluster administration, troubleshooting, and instance/volume deployment
• Management and ongoing automation of a DataStax Enterprise Cluster in a private cloud environment
• Advanced Puppet Enterprise (2.x/3.x) experience, focusing on infrastructure and development
• Developed & Deployed Puppet modules for use in Development, QA, & Production environments
• Knowledge of writing/utilizing puppet hierarchy files, facts, and global variables
• Installing, Maintaining, and Upgrading Puppet Masters, Agents, and Databases
• Integrated Puppet Enterprise with VMware API to automatically provision servers
• Developed self-provisioning/re-provisioning server with Puppet, Bash, and MySQL.
• Orchestrated and implemented a complete Puppet Enterprise Cluster (master/workers/CA/databases)
• Assisted creating a complete Puppet Development environment with promotion via Subversion
• Provided help/support for other users of Puppet and applications that were managed with Puppet
• Created/Managed basic security, firewall, user management modules

Confidential

Support Specialist, Systems Administrator, Migrations Specialist

Responsibilities:

• Expert user of cPanel, Web Host Manager, Plesk, and DirectAdmin
• Daily work with Linux CLI (Bash), working with CentOS/Red Hat Enterprise.
• Vast knowledge of WordPress, Drupal, Joomla, Magento, and other CMS Software.
• Safely moved websites, and other stored data using WGET, SCP, and RSYNC Bash commands.
• Compared migrated websites closely across multiple servers to ensure data integrity.
• Completed MySQL database transfers by exporting, manipulating, and importing data into new databases. Data integrity checks and optimizations were performed on moved databases.
• Ensuring both MySQL MyISAM and InnoDB structures remain in-tact throughout transfer process.
• Adding MySQL database entries, and editing entries using CLI (Bash) and phpMyAdmin.
• Ensuring all file ownership (chown) and permissions (chmod) are set correctly for each site.
• Completing final re-sync of files/databases to ensure everything is up to date after migration.
• Organizing, performing, checking, troubleshooting, and completing website migrations.
• Checked for errors/bugs in customer sites. Languages included HTML, PHP, CSS and JavaScript.
• Daily log of all migrations, including timestamps kept and sent to management daily.

Confidential

Designer and Developer, Damascus, MD

Responsibilities:

• Web Development - including HTML, CSS, JavaScript, PHP, MySQL
• Vast experience with Adobe Software Suite (Photoshop, InDesign, Dreamweaver)
• Website Management to include blog posts, news updates, feature changes
• Great knowledge of popular CMS, such as Wordpress, Joomla, and Drupal
• Consulting on most website related projects for current and new clients
• Search Engine Optimization, PCI Compliance, Data Security, Backups

Confidential

Support, Billing, Marketing, Accounting, Damascus, MD

Responsibilities:

• Offered Shared, Reseller, VPS, and Dedicated Hosting.
• Responsible for designing and maintaining company website.
• Completed end of day reports, billing reports, entered accounting data.
• Provided 24/7 support to all clients.
• Daily work with Linux CLI (Bash), working with CentOS/Red Hat Enterprise.
• Managed all servers, applied security patches, troubleshooting various issues.
• Maintained & Installed a Clustered DNS Solution, using cPanel DNS Only.
• Daily work maintaining/working with our Firewalls (CSF/IPTABLES)
• Completed daily migrations for new customers from existing service providers.
• Took care of all the needs of the company. From design, integration, to support and sales.
• Knowledge of WordPress, Drupal, Joomla, Magento, and other CMS Software.