TECHNICAL SKILLS:

Hardware: Multiplexers, ATM switches, Encryption devices (military), Taclanes, Fastlanes, GEMS PVP/PVC manager Firebird 6000, Channel Banks, IDNX multiplexer, Fiber multiplexers, some experience with Juniper routers, Fiber troubleshooter (OTDR), Frame Relay, Fiber Optics (single mode & multi mode fiber), Fiber tester (light source & multimeters), Category 3 & 5 cables, Associated installation (communications) equipment, Larscom, Motorola & AT & T pairgain modems, 110/66 bock telephone terminals, tactical multiplex, tactical switching, tactical network management equipment, STUTT III and VOIP Phones.

Operating Systems: Windows 98/NT/2000/2003/XP/Vista, /UNIX/MacOS.

Internet protocols: BGP, EIGRP, OSPF, ISIS.

Network Management Platforms & Tools: HP Open view, Sibel, Net Cool, Remedy and ERwin Data Modeler.

EXPERIENCE:

Confidential

Operations Technician

Responsibilities:

• Work collaboratively as a member of a team to learn and understand the DIAS system.
• Analyze and troubleshoot problems in DIAS in development, integration, and production environments.
• Provide support to DIAS customers as well as team members to troubleshoot and correct problems.
• Perform installation, configuration, and testing of new releases.
• Reviews monitoring software output to ensure smooth operation of the DIAS system.
• Engages DIAS Team members when necessary to assist in troubleshooting problems.

Senior System Engineer

Confidential

Responsibilities:

• This includes defining the scope of the testing, identifying the objectives and steps, creation of execution plan, identifying the deliverables.
• Defining the Testing Strategy
• Creation of Standard Guidelines for User Interface Testing
• Creation of Test case writing Formats for GUI, Unit Testing, Functionality Testing,
• Integration Testing and Compatibility Testing.
• Creation of checklist for Load Testing
• Creation of Test Data sheet Format
• Designed and managed beta testing program
• Earned a reputation of being the person who would find some way to solve a user's problem. Assisted customers with questions or problems, and resolved complaints.

Network Controller

Confidential

Responsibilities:

• Facilitate the operations, monitoring, fault isolation and restoration of the JWICS network. Provide both video and data support for over 25,000 customers worldwide based upon their needs and requirements.
• Daily task includes; creating, monitoring and troubleshooting Video Teleconferences (VTC) that rides over the JWICS network using VC Wizard GUI, Tandberg, Telnet sessions, PROMINA/IDNX and MCU/MGC conference multiplexing software. Responsible for T - 1,T-3,OC-3, and DS3 links and nodes within an IDNX/ATM network which utilizes satellite, microwave, copper and fiber transmission media.
• Monitors and troubleshoots 4500,7500, and 12000 series Cisco routers, Cisco switch 2950 and other various switch series, Marconi Asynchronous Transfer Mode (ATM) switches ASX-200, ASX-1000, and ASX-1200, COMSEC Link Accelerator (CLA), FASTLANE (KG-75), TACLANE devices and Canoga Perkins modems.
• Perform trace route and IP find through Solaris operating system.
• Build, troubleshoot and maintain Primary Virtual Path’s and circuits (PVP/PVC) using Marconi software.
• Troubleshoot directly with DISA (Defense Information System Agency) and commercial carriers to restore JWICS circuits. Other stills include; internet Protocol concepts as well as OSPF routing protocol, and H261/H263 video format.

Confidential

Responsibilities:

• Supporting Confidential ’s Horizontal Fusion ( Confidential ) Project; team lead for operations and maintenance group of the Confidential project; responsible for the maintenance and upgrade of the following applications on the Confidential Servers: Horizontal Fusion Portal (HFP), Virtual Knowledge Base (VKB), Federated Search (FS), National Geospatial-Intelligence Agency ( Confidential ) and Moderated Integrated Database ( Confidential ). System monitoring of network services (SMTP, http, ping, lookup, trace route etc); Maintain and upgrade all host resources (processor load, disk usage, file systems, user accounts, etc) and applications. Applied OS security patches on all servers when required. Install and configured JDK Java applications on the Confidential Servers.
• Trouble shoot applications, network, and database problems as part of the Horizontal Fusion Project. Implement, manage, and troubleshoot various complex firewalls configurations and issues. Work within tight-knit team of network engineers and network research engineers to maintain, monitor and troubleshoot high availability production networks.
• Perform necessary enterprise changes for transition to the new environment (WINS, DNS, Domain Trusts, permissions. Resolve problems calls escalated by Network Operations Center (NOC).
• Performed General Desktop Administration and Support activities for the IT infrastructure.
• Troubleshoot client-side desktop and network related problems on Windows NT and UNIX operating systems.
• Troubleshoot time-critical and mission-critical network problems. Analyzed and corrected network troubles and performance issues. Evaluation of new network technologies, management, and analytical tools.

Web Engineer/ Network Analyst

Confidential

Responsibilities:

• Tasks range from converting HTML webpage to Cold Fusion web applications. For IPE2 Support Site. With the ability to login, auto update document to website and to database so document can be search on. Event Calendar with multi color template for admin to change and modify for website. Calendar information and be viewed by all users and have to ability for the user to schedule events, meetings or even use as a timesheet. Information can also be search through the database.
• Performance monitoring, troubleshooting and configuration of the WAWF and Java applications using Unix and embedded Websphere tools
• Support Intelligenxia server to maintain uptime and configuring of IIS 5 for fault tolerance, requesting queuing, application health monitoring, automatic application recycling, caching, and more.
• Responsible for the administration of several web servers, domain controllers, and e-mail servers.
• Responsible for the maintenance of IPE2 networks. Provide a "one-stop" solution for all user problems ranging from computer installation on the network, hardware and software upgrades, and network account administration.
• Plan and configure network infrastructure, interface with commercial service providers, configure and maintain edge routers, test new configurations, and network management solution. Perform site specific systems integration and circuit engineering of local and wide area networks. Coordinate new circuit activation’s and outages. Maintain infrastructure network documentation including drawings and address assignments. Perform quality assurance of completed installations.
• Developed and managed the reconfiguration of the local area network to include the implementation of a secure environment (firewall, antivirus software, VPN and CITRIX secure connections).
• Provide technical support expertise in Network Attached Storage (NAS) and Storage Area Network (SAN)
• Responsible for troubleshooting and resolving DNS, WINS, DHCP, and TCP IP issues Performed patch installations and anti-virus updates in order to harden servers and remain DOD compliant Assisted in troubleshooting and resolving mail issues for Exchange 5.5/2000/2003 servers. Monitor, investigate and troubleshoot router, switch, and server issues. Updates patches, images, and hardware components for routers, switches, and servers Perform critical system backups and recovery. Creates, modifies, and deletes access controls through group policy in Active Directory.
• Assisted in the migration of Windows NT and 2000 services into a consolidated 2003 Active Directory environment (i.e. Migrating 2,500 users to Windows 2000 and creating, configuring, and deploying classified hard drives to users designated by the client).
• Provided high-quality and timely cyber threat products to our customers, by performing all-source analysis on threats, probes and intrusions into the telecommunications and information systems, by using various sources
• Released reports on Computer Network Exploitation, Foreign Computer Network Operations, and foreign cyber intrusions; developed network traffic signatures used to identify and collect cyber intrusion activity.
• Research on hacker threats and capabilities through open-source methods; established relationships throughout the Intelligence Community.
• Performed passive monitoring of the NIPRNet through the BLUESASH program by using Ethereal, and analyzed packets to perform detailed reporting on intrusions into DoD systems
• Investigate security services regarding unexplained computer and network. Examinations of workstation hard drives, Exchange Servers and Domain Server event logs to uncover employee misconduct.
• Analyzed system performance, client-to-server traffic, and server-to-server traffic on affected systems and network devices

Web Administrator/Content Manager

Confidential

Responsibilities:

• Designed & built web site with over 500 pages. Renovated a web site from 3,000 pages into 1,500 pages.
• Worked with different departments to develop web sites for each organization.
• The site was designed for Microsoft IE and Netscape for Linux using CSS and JavaScript browser detect.
• Developed tabs with rollover effect using JavaScript plus other effects.
• Logo and banner design, plus color optimization for the web, including positioning statement.
• User interface design: colors, typography, page layout. Navigational flow, key visual elements
• Web design including knowledge of HTML, CSS Style Sheets modifying CGI programs, Java script and web database access.
• Managed behind the scenes production ensuring websites where kept updated and functional
• Manually transfer large amounts of data between networks daily to ensure the widest dissemination of data throughout the Intelligence Community.
• Assist users with web pages and provide technical support on design and content.
• Update software on existing systems to current levels to ensure eligibility for support and maintenance
• Manage installation of new hardware and the migration of data from older systems to current software.
• Wrote and administered code for Text to Speech for HR Bulletins. Using Microsoft Agent
• Build online forms complete with input validation, data processing and database connections.

Digital Dissemination Technician, Web Administrator/Technician

Confidential

Responsibilities:

• Hand picked by the Office of Foreign Disclosure to provide superior technical support and operational assessments to foreign counterparts during four separate International Conferences.
• Personally set the standard for improving the current process for digital data migration and website system architecture.
• Reviewed new process supporting an external agency and identified security issues with the content before dissemination took place and applied knowledge of the process to alter methods to ensure consistent security compliance.
• Leads special projects to improve the ability to disseminate information via Intelligence Community web-based system.
• Proficient skills in Photoshop, Dreamweaver, PageMaker, Office, and Word Perfect.
• Use Hyper Text Markup Language (HTML) coding, graphics conversion, scanning, editing, security marking, application software and a understanding of Windows/Macintosh and UNIX operating systems to ensure accurate and functional posting of material.
• Edit, format, and post HTML files on three (3) departmental intelligence community networks.
• Analyze cyber threat data in order to determine cause, motive, means, and methodology of attack. Disseminate information, in the form of monthly and quarterly reports to the Information Operations community. Work with multiple agencies and personnel to maintain situational awareness of cyber threats to the United States Government and its partners. Coordinate targeting efforts of Cyber Threat perpetrators. Act in the capacity of a technical writer to aid in dissemination of a quality intelligence product. Utilize tools and techniques used for the discovery of vulnerabilities present within DoD and other government systems.

Information System Technician

Confidential, San Diego, CA

Responsibilities:

• Awarded Admiral Letter of Commendation for support of Combat Communications systems during Operation Desert Shield.
• Extremely efficient communications circuit trouble-shooter. Diagnoses and repair all communications problems autonomously including multiple hardware conflicts, operating system setup, configuration, and optimal use of commercial and navy software.
• Awarded Commanding Officer Letter of Commendation for troubleshooting, repairing and re-initialized the Electronic Warfare Onboard Training System while deployed at sea, resulted in minimal loss of training time and thousands of dollars saved in repair cost.
• Provided communications support via secure message traffic, voice, video and data communications using classified government systems.
• Conduct quality control and fault isolation of over 300 communication circuits ensuring dependability and reliability.
• Installed numerous communication systems including ATM networks, SATCOM, voice and visual circuits.
• Maintained databases for phone, LAN, and computer tracking systems. He provided network and PC support for ADP.
• Disaster Recovery, via Network Attached Storage (NAS) and Storage Area Network (SAN).
• Managed operation of the ship to shore, voice, teletype and fleet broadcast.
• Provide technical support for communication system and equipment.
• Performed and supervised all aspects of designing and installing complete Novell LANs, including needs analysis, PC assembly (including supervision of three assembly technicians), running cable, installing workstation and server software, configuring systems to meet customer needs, training network administrators, and troubleshooting network problems.
• Expert in maintaining and troubleshooting telecommunications circuits utilizing government encryption devices, Fore ATM switches, T1/T3 CSU/DSU’s, multiplexers IDNX & DP-2048, and various digital and analog modems and dial-up ISDN terminal adapters.
• Worked extensively with NetWare 3.1x and 4.10. Tested and evaluated various remote control and remote node products including ReachOut, NetWare Connect, and IBM 8235 remote node.
• Administer 24-hour operational support for technical and communications facilities.
• Generate Trouble Tickets, track reported problems/outages, and coordinate problem resolution.
• Provided tactical communications support for local, fleet and national mission requirements.
• Maintained four IDNX trunks and over 20 cryptographic circuits.
• Supervised and trained 25 network technicians on various aspects of Network Center operations.
• Prepared weekly officer’s briefing including circuit outage reporting and operations statistics.
• Proficient with WAN technologies to include T1, T3 and OC3 connections, point-to-point T1’s, BRI and PRI and Frame Relay.
• Designed and installed Local Area Network (LAN) supporting 500 users which resulted in speedy communications and knowledge sharing across the platform.
• Systems programmer responsible for daily routine maintenance and crisis control of an (avg.) 160-user IBM 4381 mainframe system running VM/SP HPO. Responsible for resource allocation, conservation, and expansion. Administered Computer Security in a Top Secret (SCI) installation. Assisted the Computer Equipment System Security Officer with the technical details of managing the ACF2/VM security system. Wrote back-end interfaces in REXX for applications software. On LAN installation team responsible for the ship first Novell LAN.
• Operate and maintain navy global satellite tele-communications systems, designing, installing, operating and maintaining state if the art information systems. Systems included Local and Wide-Area Networks, Mainframe, Mini and Micro Computer Systems, and associated peripheral devices.