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Technical Support Technician (contractor) Resume

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  • To locate a challenging position for an IT support technician/Specialist, that utilizes my hands - on expertise in IT Data Communications/Wireless Technology & Management skills.
  • 20 + years of experience in Data Communications involving the preparation, installation, and configuration of WANS, LANS, ROUTERS, HUBS, MODEMS, CSU'S, DSU'S, NPDM'S and PREMISE CABLING.
  • Fourteen years large IBM Mainframe configuration and operations. Proficient with pc, servers, mid size systems and mainframe computers.


Hardware: Wireless systems including satellite installs, routers, switches, gateways, access points, repeaters, hubs, bridges, modems, csu's, dsu's, npdm's, terminal servers, mainframe, mimi's, pc's and servers. Lease lines, Fiber optic modems and cable. AT&T system 75, IBM controller 3174/3274. IBM 3745 front ends, DPS 6000 system. IBM 3090 mainframe and down. Premise Cabling, IBM AS400, System 36. Also various testing equipment. HP openview, cloning/ghosting/imaging

Software: Most software related to above hardware. Windows 7, XP, NT, Outlook, Net view. CICS/VSE, RJE, Infosys, TSO, VTAM, OS/2 LAN manager. lease line manager, CA 1/7/11, IBM JCL & Utilities, TMS, Omegamon, Microsoft office Suite, Glink, Attachmate, Ideacom, HP Openview. IBM AS/400system, 36, 3270 emulation software. TCP/IP, DHCP, DNS



Technical support Technician (contractor)

  • Working on IBM National deployment contracts Installing servers, server racks, pc, printers
  • Router and switch install (wired wireless), Network cabling and software builds. Imaging ghosting .Also Provided desk side support in a helpdesk environment. Project Documentation


  • Property investment firm managing building and remodeling of apartments.
  • Provided hands-on leadership directing wide range of construction tasks, facilitating efficient workflow coordination, ensuring strong collaborative team environment, and rapidly troubleshooting operational concerns.

Confidential,St. Philadelphia,PA

Retail Repair Manager

  • Designed and Implemented a Retail repair Store. Desktop/Laptop Hardware Repair and Software upgrades. Setup a local area network using Managed wired/wireless routers, switches and access points for multiple nodes. Created all the forms for Sales/Service interfacing with an existing database for the tracking of all sales and service/warranty work.


  • Service Integrators/Consultants that specialize in high speed wireless internet networks for Home, Business, Medical, Municipalities and Marine. High Security wireless systems used by the DOD (NAVY). Wireless Video Surveillance systems, point to point and multipoint turnkey solutions, Premise cabling, design and installation.High speed Satellite dish installation for Hotels and MDU properties.

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