System Administrator Resume Lebanon, OH - Hire IT People

PROFESSIONAL SUMMARY:

A System Administrator with over twelve years of professional experience in the IT Healthcare industry. A true self - starter who has the ability to build rapport and relationships very quickly with a diverse group of individuals at all levels. A strong work ethic and a positive attitude translate to the belief that settling for anything less than excellence is unacceptable.

WORK EXPERIENCE:

Confidential - Lebanon, OH

System Administrator

Responsible for six application servers using RedHat Linux running embedded Tomcat that utilize two Oracle 11g databases
Monitor OneData application and review wrapper log files when issues occur
Responsible for disaster recovery efforts for the OneData application
Continually upgrading the application to ensure it is no more than two releases behind current GA vendor release
Model data objects in PowerDesigner and create tables in Oracle database
Maintain all vendor relationships for industry standard reference data
Import and deploy industry standard reference data to consuming systems
Detailed knowledge and use of the following applications and operating systems: RHEL 6.6, AIX 6.1, Teradata SQL Assistant, Toad, SQL Developer, Ipswitch WS FTP 12, Attachmate Reflection X Manager, PuTTY, ServiceNow (SNOW), SAP PowerDesigner 16.5

Confidential - Mason, OH

Application Administrator

Monitor and troubleshoot application and server alerts
Maintain applications in Stage and Production environments
Troubleshoot application issues escalated by the 2nd level support team
Restart failed/hung Weblogic managed servers
Deploy application software patches and releases to Weblogic servers
Monitor and address issues discovered using Graphite and Splunk
Detailed knowledge and use of the following applications and operating systems: Weblogic 10.3.1/10.3.3/10.3.5, JCAPS Enterprise Manager 5.1.2/5.1.3, Big Brother Network Monitoring Tool, Graphite, Splunk, RedHat Linux, SunOS, CentOS, Oracle SQL Developer, PuTTY, PuTTY Connection Manager, WinSCP, JConsole, JRockit Mission Control, Hermes JMS 1.14, Tomcat Web Application Manager

Confidential - Mason, OH

IT Support Administrator

Image machines using Symantec GhostCast Server
Add/remove machines from the corporate domain
Add/modify security groups within Active Directory
Troubleshoot and resolve escalated hardware and software issues related to laptops, desktops, printers and wireless devices
Push out software applications using Symantec Management Console

Confidential - Mason, OH

Analyst, Operations Support Center

Troubleshoot software/hardware issues related to laptops, desktops, printers and wireless devices
Create and administer accounts on the Blackberry server
Create groups and reset passwords in Active Directory
Troubleshoot VPN issues for remote users
Detailed knowledge and use of the following applications and operating systems: Microsoft Management Console 3.0, Windows 2000 Server and Advanced Server, Windows Server 2003, Windows XP/Vista/7, HP OpenView Service Desk, HP Service Manager, Cisco Systems VPN Client, Juniper Networks SSL VPN, BlackBerry Desktop Manager, VMware vSphere Client

Confidential - Birmingham, AL

Application Support Specialist

Supervise eight Tier 1 Support Specialists
Troubleshoot and resolve escalated electronic medical record tickets/issues
Monitor and manage help desk call times using Nortel Networks Symposium Express Call Center
Troubleshoot and resolve issues found by other departments within the company and external helpdesks outside the company
Run SQL scripts to check patient cases back into the OLTP database

Confidential- Birmingham, AL

Senior Support Analyst

Troubleshoot issues received from clients via email and phone. Create and escalate change requests when code defects are identified.

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System Administrator Resume

Lebanon, OH

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