Field Service Engineer Resume Eagan, MN - Hire IT People

SUMMARY:

Computer Desktop Technician highly skilled in repairing and troubleshooting of computer hardware, software, computer networking and peripherals. Proven record of performing system repairs on customer equipment such as desktops, laptops, and tablets. Ability to manage multiple tasks at the same time while maintaining consistent results. Good organizational and communication skills. Good customer service skills, Strong reporting techniques using company software and standard forms.

TECHNICAL SKILLS:

Software: MS Office Products, Knowledge of software utilities (Parted Magic, Kaspersky Disk Rescue, Darik’s Boot and Nuke, Ubunto, CopyWipe, Hiren’s Boot CD).

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server 2003, Knowledge of Linux OS (Ubunto, CentOS, Red Hat Distro).

PROFESSIONAL WORK EXPERIENCE:

Confidential, Eagan, MN

Field Service Engineer

Responsibilities:

Provide service, diagnosing, repairing and maintaining digital copiers, printers, fax as well as multifunctional and connected digital products at the client location. Perform copier machine modifications, software upgrades and maintenance.
Manage assigned accounts to comply with established operating standards and requirements to ensure optimum performance.
Achieve expected productivity levels associated with assigned workload and level of experience.
Manage an established territory, equipment inventory and establish an excellent customer relationship.
Services and maintains customer photocopier equipment in an assigned territory.
Make adequate repairs to equipment that can be hardware and/or software related.
Documents service actions by completing forms, reports, logs, and records.
Accesses and troubleshoots customer software and hard copy orders for production problems or issues.

Confidential, Plymouth, MN

Coordinator & Repair Technician

Responsibilities:

Repair, inspect and diagnose defective equipment, run repair diagnostics on equipment.
Perform solder surface mount and microscope inspection, test and troubleshoot down to component level to identify equipment problems.
Ensure all products meet the WDPI Quality Standards of the repair process.
Conduct final quality assurance on all orders prior to order completion.
Prioritize repair orders and communicate order issues with the Repair Sales Manager and/or Sales Representative to ensure timely order completion.
Provides technical consulting in the pre - sales process to support the Sales teams.
Provides excellent customer service and technical assistance to both internal and external clients.
Ensure all parts that are allocated to work orders are used. Obtain approval from Sales Representatives for all part re-allocations.
Receiving PO’s process, assist pre-ship procedures as needed.
Update inventory allocation in WDPI systems, label all incoming product using the WDPI Labeling system.
Handle Customer specific instructions from Sales Reps and Customers such as Bagging/ Labeling/Fill out Customer provided Travelers using ESD (Electrostatic discharge) protection.
Quality check outbound repair orders for accuracy, including quantity, serial numbers, labels, etc.
Receive and categorize all incoming server, storage and network equipment and parts into inventory system according to company standards.
Inspect, test, audit and clear configurations from incoming equipment.
Conduct breakdown of equipment per sales orders.
Communicate purchase order problems with internal customers (sales reps, sales brokers, lead techs and/or sales support) and Supervisor.
Prepare hardware equipment for processing, including cleaning, bagging and tagging.
Provide excellent customer service to both internal and external customers.

Confidential, Eagan, MN

Field Service Engineer

Responsibilities:

Refurbished process from receiving Desktop’s/Laptop’s to finished product.
Diagnosed problems that equipment might have and correct issues.
Refurbished equipment including checking all vital parts and specifications to determine if the machine is worth refurbishing or recycling.
Research prices and make the annotations on the paper work so parts can be ordered.
Installed and updated O/S, all drivers, and all installed programs using hard drive cloning on some systems which did not have floppy drives and/or CD/DVD player’s installed (e.g. Tablets, Notepads)
Final testing of laptops and desktops (video, sound, wireless, and LAN connections) verifying equipment for resale.

Confidential, Bloomington, MN

Field Service Tech

Responsibilities:

On-site post-sale installations, maintenance, repair of company products and systems.
Ensured a high level of customer satisfaction by advising customers on preventative maintenance procedures through the use of diagnostic tools, service aids to resolve equipment and system failures.

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Field Service Engineer Resume

Eagan, MN

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