SUMMARY:

A results - driven IT professional with extensive experience in the administration and support of information systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of 3G, 4G, WiMAX, Microwave, LTE, Confidential, LAN/WAN network systems, and Project Management. Strong “hands on” technical knowledge with CCNA, CCNP and CCDP certifications. Proven ability to lead and motivate project teams to ensure success. Track record for diagnosing complex problems and consistently delivering effective solutions.

EXPERIENCE:

Confidential, Ashburn, VA

Engr III Specialist-Network Engr & Ops

Responsibilities:

• Configured and troubleshot Cisco switches (Catalyst 2900 series, 3000 series, 4500 series and 6500 series etc), Cisco routers (ASR1000 series, 9000 series, Nexus 5000series, 7000 series, 9000 series, ISR 4000 series, 7000 series, etc), ASA firewalls, and other devices using IOS-XE, NX-OS, Linux, Unix, and other OS’s as necessary.
• Created test plans; tests and validated functionality, management and performance for existing and new technologies supporting IP architectures. Designs include but are not limited to various BGP, EIGRP, OSPF, QoS and MPLS VPN architectures.
• Designed and tested for IP service integration. Designs included various voice, video, and data over IP services.
• Utilized network and security access monitoring tools to manage enterprise network.
• Designed and implemented DWDM solutions to enable LATA based fiber network.
• Performed network maintenance, such as MPLS migrations, circuit migrations and repoints; initiated recommendations that aided in the successful completion of projects within a product or functional area.
• Configured router interfaces for ECMP, IPTV, DSL-ATM, LAG OLT circuits, circuit migrations, produced test or production IPs, troubleshot interfaces, recorded light levels; worked with Cisco, Alcatel Lucent 7705 SAR & 7210 SAS, Juniper MX960 and E320, Canoga Perkins NIDs, SAM, Canoga View, Netminder, BAAIS, vRepair, and WFM (maintenance & ticketing system to track ongoing issues, pending resolution or fix action).
• Developed documentation and configurations for new & existing Layer 2 orders (EVCs).
• Implemented support system configuration for new EVC circuits.
• Provisioned configuration for new & Existing EVC circuits.
• Verified connectivity and routing for new & existing EVC orders across MPLS backbone.
• Resolved issues discovered during verification processes.
• Performed comparative analysis of configurations on all new EVC fallout using established templates to ensure adherence to standard.
• Performed necessary corrections to EVC configurations.
• Ensure full connectivity to infrastructure and/or customer devices (NIDs, Switches, CPE)
• Work with various other departments to ensure all system additions are completed within given timeframe

Confidential, Reston, VA

Core Project Manager

Responsibilities:

• Drive regional launch readiness and acceptance validation for Confidential 's Network Vision Core Network vendor deliverables for all Core related activities involving eNodeB, ePC (MME, SGW, PGW), Confidential Serving Gateway/HSGW), Confidential, SGSN, GGSN, PCRF, CGF, LIG, and PCEF.
• Schedule daily and weekly meetings to discuss Core and RAN activities to launch the NV 4G/3G/LTE Project for all markets nation-wide.
• Update OEM Core Tracker to be posted on SprintShare to identify key gating milestones and tracking for production, misses and process management.
• Update Project Plans to identify Confidential deliverable execution dates, and work with Confidential and EMS management in accordance with planning, execution and acceptance needs.
• Participate on bridges and meetings to identify key Go-No-Go decision points for gating milestone contingency planning.
• Develop and maintain a list of deliverables for Core Network and IT Integration activities, validated completeness and verified that all punch list issues have been closed off.
• Create OEM deliverable harmonization, streamlining and Confidential and EMS acceptance.
• Evaluate and maintain relevant WLA & RACI scope of responsibilities.
• Develop and support market level project forecasts, report against forecast, variance mitigation and/or Plan adjustment.
• Monitor upstream Planning, Lab and FIT activities and align with deliverable acceptance.
• Provide notification, escalation and communication for key misses and provided root cause analysis if necessary.

Confidential, Herndon, VA

WiMAX TAC Engineer/Trainer/SME

Responsibilities:

• Analyzed training needs of Confidential customers to deliver task-based training solutions that met customer-specific requirements.
• Provided Hands-On TAC Certification to customers, providing mentoring and validation tasks required to perform field and network management responsibilities.
• Provided training and Subject Matter Expert support to Confidential ’s 4G WiMAX and MultiMode programs.
• Developed and delivered training courses on Confidential ’s backhaul and core solutions off Microwave and Ethernet for Confidential ’s Network Vision program.
• Maintained the highest standard of training quality while delivering classroom and distance-learning training programs. Student comments and scores were consistently excellent for all courses delivered.
• Confidential RAN deployment, integration and commissioning support for the Philadelphia, Baltimore, Washington DC, New York, Florida, Pittsburgh, and Dallas 4G WiMAX footprint.
• Worked in the Lab to resolve and develop LTE procedures on the LSM.
• Created and managed environmental and startup config files for field commissioning. Worked with Clearwire FE’s to verify operational status of site following commissioning.
• Isolate and troubleshoot any site issues encountered following commissioning including backhaul, throughput, attenuation, HO, VSWR, and RSSI etc.
• Collaborated with FE to determine possible fix to site errors including alarming conditions affecting the Confidential RAS (Premium, Compact, FRAS), Confidential ACR, NTP server, UDP server, MRU, MRA, GPS, MMA or MEI. Use of Confidential WSM EMS to set up RF parameters of the RAS including FA, Preamble, UL/DL Permutation Base, TMA, UDA, attenuation, neighbors and paging groups. Implementation of software and firmware upgrades.
• Generated daily status reports on integration, deployment and commissioning activities in all markets for upper management.
• Creation of processes, procedures and training documentation for the TAC. Conducted training classes for Clearwire contract field personnel.
• Provided coordination and preparation of reports pertaining to any ongoing issues affecting service uptime, trouble tickets and push the MTTR resolution times.
• Responsible for the adherence to SLA’s and the escalation procedures.
• Communication of any critical network issues and status updates to the Clearwire NOC and Clearwire Tier II RAN teams.

Confidential, Herndon, VA

Confidential Engineer

Responsibilities:

• Network Operations & Security Center involved management of network hardware and firmware, management of network health and performance.
• Opened tickets on Maximo and performed advanced troubleshooting with Intrusion Detection Systems, Firewalls, Circuits, Network monitoring tools, Cisco routers & switches by logging in or via out-of-band access.
• Monitored Tools/Object Server (Micromuse - Netcool) and created tickets, triaged issues and assigned to proper (specialized) teams to resolve.
• Monitored the T2 Confidential queue for service request, incident, and problem tickets.
• Opened tickets via Confidential & Confidential Business Direct web portal for Confidential & Confidential circuits, and over the phone with XO, Microsoft or other Confidential or vendors. For network outages, escalated to Problem Management and joined the P1 bridge to troubleshoot issue. Confidential notifications were also called in and followed-up via email to the site.

Confidential, Reston, VA

NNOC Network Control Tech

Responsibilities:

• Performed diagnostic evaluation of 4G technology including the RAS and ACR systems using WiMAX Mobile Station Manager.
• Troubleshot errors by studying layer 2 and layer 3 messages to identify issues and see to their resolution. Work with and troubleshoot issues in the ASN & CSN networks.
• Knowledgeable in the best practices of service assurance and network performance analysis.
• Provided field support to Engineers troubleshooting and resolving layer 4 issues.
• Strong switching skills. Actively working with Ceterus 1530 and 8212, Cisco, Confidential, Juniper, HA, AAA, VLAN, Gigabit Ethernet and Fiber.
• Used various monitoring & trouble isolation tools including Netcool, Foundry, Ethereal, React Hykemian, TBERD 8000, HST 3000, Putty and Tera Term. Use of UNIX and Linux commands to isolate and resolve network element issues. Work with various protocols such as HTTP, FTP, TCP/IP, UDP, OSPF, BGP, SNMP, Diameter, CAMEL&QoS. Use of multiple ticketing systems. Communicate and report project status and updates to WiMAX deployment team of progress against plan and status of outstanding issues. Daily communication with Confidential and Confidential vendors such as FiberTower, Confidential, Confidential, and LightTower.

Confidential

Contractor

Responsibilities:

• Monitor and assist with the isolation of Integrated Dispatch Enhanced Network ( Confidential ) outages and equipment redundancy losses in the Fixed Network Elements.
• Confidential technology is implemented on Nortel, Lucent, Alcatel, and Cisco Confidential or Confidential switches running the ATM protocol, and Cisco 7200 routers running the Frame Relay protocol.
• Interface with Motorola, Cisco, and Confidential Support teams to isolate and resolve device impairments and outages.
• Utilize Clarify to document issues and dispatch to the appropriate Confidential Support group’s ticket queue for further investigation and resolution.
• Work with HP Openview, and Netcool trouble reporting systems, and UNIX Servers.
• Troubleshoot MDG, Confidential, Confidential, ISG, APD, DAP, Home Agents, Uplink servers, Cisco switches, routers, and hubs.

Confidential, Sterling, VA

Customer Support Engineer

Responsibilities:

• Part of a team of Electronic Messaging and Active Directory personnel responsible for design, implementation, and support of Microsoft Exchange 2003 Servers and migration of thousands of mailbox. Part of international system made up of hundreds of Exchange servers in several Exchange Sites/Admin Groups.
• Implemented and managed Email Antivirus systems; AntiSPAM system; Wireless mail solution using Blackberry system; Supported Microsoft SharePoint services for users all over the world.
• Responsible for Microsoft Mail implementation, standards and monitoring of thousands of end-users around the world using Microsoft Exchange 2003.
• Part of a team in support of the migration to global Active Directory.
• Member of an internationally diverse Windows XP/Exchange 2003 development team with primary responsibility for Exchange 2003 and related systems.
• Created MAPI, IMAP, RPC over HTTP, POP3 profiles and tested accounts. Validated POP pulls and deletes. Used Webex function to troubleshoot user issues. Assigned access, permissions, resources to new users.

Confidential, Alexandria, VA

Network Engineer

Responsibilities:

• Manage Confidential address allocation for 9000+ clients on 3 Microsoft NT 4.0 Servers using RAID Level 5 fault tolerance; manage WINS (2 NT 4.0 Servers), DNS (3 NT 4.0 Servers), and Domain Controllers (2 NT 4.0 Servers).
• Troubleshoot network problems involving Fore PowerHub 7000s and 8000s, Cisco 4700s, Fore ASX 1000 Switches, Cisco concentrators, Nortel 8000 Series Switches, CSU/DSUs, T1s and X.25 connections.
• Participate in migration from Confidential Ring topology to ATM Backbone across 16 buildings.
• Monitor network connectivity and performance using the following tools:
• HP Openview with Network Node Manager (NMS) and Enterprise Management Systems
• (EMS) for monitoring the Confidential campus servers, and network devices including secure networks such as PACR and TTR domains.
• Intrusion Detection System (IDS) for monitoring internet traffic across or into the
• Confidential network.
• Wide Area Network (WAN) Monitoring for Confidential Patent Depot Libraries (PDL’s) sites in Pennsylvania, Colorado, Texas and California.
• Wide Area Network (WAN) monitoring of facilities Confidential Baileys Crossroads, Springfield and Airport Plaza.

Confidential, Falls Church, VA

Technical Accounts Manager

Responsibilities:

• Worked with Cisco TAC and Cisco Support Engineers in order to troubleshoot any network issues relatedtoLAN Technologies (Hubs, Repeaters, UTP, Ethernet, Fast Ethernet, Fiber Optics, Gigabit Ethernet), WAN Technologies (Frame Relay, ATM, Sonet, VPN, Modems, ISDN, and X .25), and Routing Protocols (RIP, IGRP, EIGRP, OSPF, BGP), and IP Address management (Subnet, CIDR, NAT).
• Published images on the TFTP server for the customer to upgrade IOS Software to the latest versions, and provided support in setting up TCP/IP, Confidential, WINS, DNS Servers,RAS, SNMP, NW Link, IPX/SPX, NetBeUI and FTP.
• Tested and shipped blades, cards, switches, and routers from the local Depot to be onsite whenever needed.
• Maintained national network of Servers, Workstations, Printers, Backup equipment, andother devices for various organizations
• Managed issues concerning ITG’s National Support Call Center Help Desk includingEscalations, Customer Service, Billing, and equipment.
• Performed project management duties involving contract maintenance support, acquiringand maintaining Subcontractor and business partner relations.
• Managed IRS 2600 Series Routers, 3600 series Routers, 2900 series Switches, 5500 Series Switches, Voice Gateway Routers, and all other networking devices covered under the contract.
• Provided fix action to meet 4 hour repair SLA.

Confidential, Reston, VA

Network Operations Specialist

Responsibilities:

• Performed second and third level troubleshooting on Cisco Routers, PSN2 Switches, TPX Switches, Firewalls, FRADs, VPNs, DTE and DCE equipments (CSU, DSU, and the Smartjack) that employ Frame relay, ATM, and X.25 technologies.
• Proactively monitored Telemetry issues related to Maps and Network Health Monitor.
• Managed and implemented Local and Wide Area Networks utilizing Microsoft, Novell, and Unix Operating Systems.
• Performed troubleshooting on physical layer issues using Matrix and Exceed applications. Tested 56K circuits, DDS, Fractional T1s, Full T1s, DS3s, SONETS, and Optical Carriers using Quasi Random patterns, 2047 patterns, all 1s, and 2e11s etc depending on the circuit specifications and needs.
• Assigned plan of action to Telco, Confidential fix agency, or the customer to provide trouble resolution.
• Configured and updated hawk (TFTP Server) whenever necessary.
• Performed ISDN testing for Dial Backup issues.
• Generated Tucker report and ran traceroutes to monitor circuit utilization issues.
• Analyzed data captures from Performance Monitor for latency and circuit degradation issues.
• Interfaced directly with the customer to provide excellent service, and coordinated fix actions with Field Ops overseas, as well as scheduled CPE dispatches domestically.
• Prepared and sent daily reports to NASM, Accounts team, NTE, Manager, as well as thecustomer WAN teams and Support personnel.
• Tutored Confidential employees and helped them prepare for CCNA and CCNP exams.