SUMMARY:

• A highly skilled and resourceful Information Technology Professional with extensive experience in providing, analysis, testing, training and delivery of high - performance technology solutions.
• I have 14 years of Information Technology experience and an expert with testing and training end-users on multiple applications.
• Balances competing priorities while maintaining a strong focus on time and budget constraints.
• A forward-thinking leader, who combines management and technical skills to align diverse teams with common goals and deliver top technology solutions.
• Lays the foundation for corporate longevity with a solid commitment to excellence.

EXPERTISE AREA:

• Quality Assurance
• Strategic Resource Planning and Allocation
• Defect management
• Change Control Management
• Business Applications Development
• Global Project Deployment
• Systems Analysis
• Project Risks and Scope Management
• Applications Support
• Budgeting and Forecasting
• Project and Delivery Methodology
• Post-Product Release Support

TECHNICAL SKILLS:

Operating Systems: NT, TSO, Citrix, IE8, Fire Fox

Software: Microsoft Office Applications, MS Project, MS Outlook, Lotus Notes, Change Synergy, PeopleSoft, Enterprise Project Management System, Plainview, SQL Server, Aqua Data Studio, Quality Center, SharePoint, Visio,, Aternity, APM, Spectrum, Core FTP, Business Objects, CVIS, RIS, PATCOM Revenue Billing System, Patient Accounting, Charge Services, Registration, Scheduling, GE-Centricity PACS, Seibel CRM, Team Foundation Server (TFS) and JIRA.

Programming Languages: SQL, Oracle

Others: Software Development Life Cycle, Software Implementation Life Cycle, ALM, HP Service Desk Ticket-Tracking, HEAT Ticket-Tracking, Remedy Ticket-Tracking, ServiceNow Ticket-Tracking, Sametime, Jazz Defect Tracker, Enterprise Appeals Application, SDLC, HL7, XML messages, Allscripts, Active Directory, Agile Methodology, Waterfall methodology, SSO, Snag It, Snipping Tool, GoTo Meeting, LIVE Meeting, and Notepad ++.

EXPERIENCE:

Confidential, Westlake, Texas

Senior Systems Analyst

Responsibilities:

• Define project scope based on project timeline and analysis of business requirements and existing systems.
• Produce concise and clear system requirements, functional specifications, use case documents and functional solutions to achieve project goals.
• Develop user stories and add them in the TFS backlog for upcoming sprints
• Participate in design reviews to help ensure that the solution meets closely with the business requirements.
• Effectively collaborate with business and technology groups on project definition and delivery.
• Develop applications for multiple projects supporting several divisional initiatives.
• Evaluate and provide technical solutions to complex application development problems.
• Measure accessibility and functionality of applications against benchmarks to ensure business domain needs are being met.
• Provide application support, problem diagnosis and resolution.
• Present a solid understanding of the software development process including analysis, design, coding, unit testing, system testing, user testing, problem resolution and planning.
• Work in an agile environment on complex assignments and often multiple phases of a project.
• Provide guidance and training to enable other team members to meet and exceed expectations.
• Present demo of application work completed in each sprint to team members and upper level management.

Confidential, Richardson, Texas

Software Application Tester

Responsibilities:

• Analyzed business systems needs by working with various levels of end-users to create logical specifications for software/hardware systems.
• Read detailed design documentation and identify use cases.
• Write test plans and detailed test case steps including expected inputs and expected results.
• Execute user acceptance testing and regression tests.
• Document test results in Quality Center including any identified defects.
• Communicate with IT partners and teammates to drive defect resolution and knowledge sharing
• Assisted in creating the test data and maintenance.
• Queried SQL database to research and investigation tables have correct data.
• Escalate issues and risks to Client project leaders.
• Document processes, workflows or user guides and share information with teammates.
• Deployed projects on time and make sure business application systems are developed and implemented to meet actual business needs.

Confidential, Irving, Texas

Business Systems Analyst

Responsibilities:

• Managed client deliverables by serving as a liaison between the client and internal Confidential technical delivery teams.
• Owned implementation projects by following the SDLC providing project scope, gathering requirements, writing specification document, and program launch.
• Worked closely with account management team leads to ensure accurate and timely delivery of account deliverables.
• Supported and coordinate system integration testing, user acceptance testing, and associated activities such as test plan, test cases and test execution as related to marketing campaigns and reporting.
• Document actual test results in HP Quality Center including any identified defects
• Communicate with IT partners and teammates to drive defect resolution and knowledge sharing.
• Participated in the quality assurance process to ensure final product meets Client’s expectations.
• Provided weekly account updates to Account team and attend recurring Account internal and external meetings.
• Handled multiple tasks/projects at once and clearly convey technical and complex information through written communication.
• Pulled ad-hoc reports for client using SQL server or Business Objects.

Confidential, Plano, Texas

Systems Integration Analyst

Responsibilities:

• Managed performance monitoring infrastructure/applications for a national healthcare client by configuring monitoring applications inputs and interfaces to help support their Confidential EHR system.
• Designed and created monitoring dashboards for each healthcare facility.
• Analyzed application and clinical desktop architecture for implementing end to end performance monitoring.
• Participated in application performance management and tuning activities (analysis and problem solving).
• Managed and escalated service interruption issues using Remedy ticket system.
• Coordinated software and system upgrades and maintenance.
• Prepared metric reports for executive leadership and provided updates on system issues.
• Effectively communicate with multiple third party vendor support organizations.
• Created documentation for other functional groups on how to use the Performance Monitoring Dashboards.
• Coordinated implementation activities for the Confidential go-lives by monitoring the applications performance for various locations.

Confidential, Dallas, Texas

Project Manager

Responsibilities:

• Managed and supported multi-hospital implementations by providing support on complex hospital application systems to physicians.
• Served as a liaison between the healthcare facilities and IT to provide technical and business solutions.
• Coordinated the integration of VNA related ancillary systems for each facility.
• Worked with providers on ensuring adequate reporting and capturing of the Meaningful Use requirements were met.
• Analyzed and evaluated existing application systems and identified new opportunities for automating processes.
• Scheduled and conducted training for physicians and staff on new and existing EHR systems including CVIS-Cardiovascular, PACS - Picture Archiving Communications, Radiology Information systems, and PATCOM Billing system.
• Supported Outpatient Diagnostic imaging clinics by conducting training 1:1 with staff.
• Reported status updates to upper-level management on risk and f acilitated change management calls.
• Managed tasks and stayed on track with the project and escalated when project deliverables were at risk.
• Oversaw facility-based HEAT tickets and promptly resolved tickets by investigating and designating issues to appropriate teams for escalation.
• Facilitated Physician Adoption Council meetings; created agenda and distributed meeting minutes to executive leadership.
• Developed potential physician-client relationships to increase system utilization and held lessons-learned sessions.
• Facilitated multiple focus groups and interfaced with executive stakeholders in support of Allscripts implementation, improving patient care, increasing efficiency, and reducing cost for 1,000-bed hospital

Confidential, Dallas, Texas

Project Analyst

Responsibilities:

• Led pre-implementation planning to prepare hospital for Allscripts EHR application systems.
• Prepared hospital facilities to meet Meaningful Use requirements which included working with the clinicians teams with training, workflow and infrastructure changes for implementing the new EHR system.
• Interviewed and gather requirements from stakeholders to elicit and document business needs for detailed requested software changes.
• Conducted business process analysis and needs assessments to align information technology solutions with business initiatives.
• Compared current and future work-flow interfaces to help standardize systems across all facilities.
• Obtained sign-off from customers and keep them inform of any risk or issues.
• Facilitated change management calls and updated risks in the issue log for tracking purposes.
• Monitored project progress to ensure agreed deadlines are met and reported status updates to upper-level management.
• Organized and conducted meetings between hospital facility leaders and project teams.
• Administered security updates for over 5,000 staff members in Eclipsys system and tested user-test cases.
• Write detailed test case steps including expected inputs and expected results.
• Execute User Acceptance Testing.
• Document actual test results in HP Quality Center including any identified defects.
• Communicate with IT partners and teammates to drive defect resolution and knowledge sharing.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using agile methodologies (SCRUM), in multi-tier web-based architecture.

Confidential, Overland Park, Kansas

Systems Analyst

Responsibilities:

• Managed cost estimation and schedules creation for project hours for team of six, including both on-shore and off-shore team members in PeopleSoft.
• Delegated resource assignments for new projects in SharePoint and supported software and hardware implementations.
• Kept track of project status, documentation, and weekly deployment activities in SharePoint.
• Developed and documented test plans.
• Executed test cases and performed testing on Web-based applications.
• Identified, logged, and reported application defects.
• Facilitated change management calls and updated risks in the issue log for tracking purposes.
• Ensured on-time and on-budget deployment of projects.
• Reviewed functional and systems requirements, and clarified scope of projects with cross-functional teams.
• Strengthened team knowledge of project releases by creating and presenting training to 50 employees, increasing efficiency of application support by 60%.
• Directed project team by providing leadership and direction, and helping monitor project deliverables for successful deployment of projects ranging from $250,000 to $800,000.

Confidential, Kansas City, Missouri

Technical Support Analyst

Responsibilities:

• Troubleshot system issues, using Oracle database impacting global cable partners.
• Initiated conference calls with end-users to provide timely and accurate status updates.
• Queried database to determine problem resolution.
• Built rapport and elicited problem details from other teams within organization.
• Evaluated documented solutions and analyzed trends to prevent future problems.
• Trained new employees on all systems to perform daily duties and cross-trained staff to serve as backup for other systems.
• Reduced post-production support from three weeks to one week by initiating and leading integrated testing project team.
• Increased company revenue by 20% by helping to migrate 1,000,000 customers from Sprint’s legacy platform to new order system, successfully migrating 200,000 customers per month to minimize errors on new system.
• Conducted SPRINT planning meeting with project based on SCRUM SDLC methodology.

Confidential, Kansas City, Missouri

Technical Support Analyst

Responsibilities:

• Work on the Radiology team providing tier one support for the clinical staff on their Radiology Information systems (RIS).
• Examined source code, debugged errors, read log files, ran test scripts, and queried Oracle database to determine appropriate resolution for Confidential applications.
• Configured applications for facility preference.
• Provided documentation on investigation and issue resolution.
• Maintained awareness of current solution functionality and relationship to solution-specific database tables.
• Developed knowledge transfer materials, defined user needs, and delivered functional design and solution-specific testing.
• Maintained trouble-ticket closure rate per day at twice company quota.
• Perform implementations and post support for all client locations.

Confidential, Kansas City, Missouri

Tax Examining Clerk

Responsibilities:

• Examine individual and corporate tax forms for accuracy and completeness.
• Reviewed and coded tax forms for computer processing.
• Resolved errors and corresponded with tax payers to obtain missing information.