SUMMARY:

• Seasoned IT professional with 10+ years of diversified experience looking to continue career growth and experience within network/systems administration; providing hands on experience with network protocols, applications, security, and hardware for the management of network systems and infrastructure. Excited to make significant contributions towards a progressive company’s immediate and future goals; utilizing diverse background to hit the ground running.
• Hands on experience administering highly diversified hybrid environments consisting of physical and virtualized infrastructural components/resources within a complex enterprise architecture; consisting of physical hosts, physical/virtual servers & appliances, network equipment, SAN/NAS storage, workstations, UPS & printers.
• Solutions - oriented, hands-on, highly motivated, and ready to leverage strong technical skills and experience with adaptability to excel in any Network/Systems Administration role.
• Detail oriented self-starter; strong technical, analytical, problem solving, organizational, and communication skills.
• Willingness to work outside of traditional job boundaries; ability to work with international and offshore teams.
• Experience with agile development methodology and the management of all project life cycle phases.

TECHNICAL SKILLS:

Hardware: Ethernet hubs/switches, routers, load balancers, firewalls, network storage, file servers, web servers

Operating Systems: Windows XP/Vista/7/8/8.1/10, Server, MAC OS X, Linux Ubuntu/Fedora/Red Hat, Solaris

Citrix Virtualization: XenServer 6.x/7.x, XenCenter 6.x/7.x, XenApp 5.x/6.x/7.x, XenDesktop 5.x/7.x, & NetScaler VPX v11, Studio 5.x-7.x, Storefront 3.x

VMWare Virtualization: ESXi 5.x/6.x, vCenter 5.x/6.x, vSphere, Update Manager & Operations Manager

AWS Infrastructure: EC2, IAM, VPC, S3, Route53, SES, Glacier

Networking: Cisco UCS/CIMC/ASA, LAN/WLAN (802.11b/g/n/ac), 10/100/1000 Ethernet, IP Addressing, Subnetting, IIS, SSH, FTP, Telnet, HTTP, PING, Cloud-based services

Programming: Python, PowerShell/Bash scripting, DOS batch scripting, SQL

Applications: Office 365, MS Office Suite, JIRA/Confluence, LastPass Enterprise, Drobox Business, ShoreTel Director, Veeam Backup, Goliath Performance Monitor, Spiceworks Inventory/Network Monitoring, EMC Unity VSA, Apache WS, CVS, Subversion, TOAD, QC/Test Director, Wireshark, Samba, Putty, WinSCP, OpenSSH/SSL, CiscoVPN, Cron

Database: Oracle 8i, 9i and 10g, MS SQL Server 2012, MySQL, PostgreSQL

Networking: VPN, VNC, switching/bridging (VLAN), IP Access Lists, DMZ, IDS/IPS

Security: Public/Secret Key Cryptography, Hashes/Message Digests, Authentication, PKI, KDC, IPSec, TLS/SSL

Protocols: TCP/IP and OSI Models, IPv4/6, UDP, SNMP, BGP, NAT, RTP, ICMP, ARP, DHCP, DNS, IPsec tunneling

PROFESSIONAL EXPERIENCE:

Confidential, Conshohocken, PA

IT Administrator

• Responsible for all aspects of the company’s IT Infrastructure, whether On-site, Off-site, or AWS Hosted, including building, deploying, administering, managing, & providing technical &/or operational support for:
• All end user/enterprise level systems, devices, applications, networks, phone systems & security.
• Infrastructure buildouts, maintenance, & backups including software upgrades, patches, &/or repair.
• Active Directory Domains, Sites, OU's, Group Policies, Service Accounts, DNS, NTP & DHCP as well as RDS, Certificate Services, Update Services, & Licensing Services for 3 separate environments.
• VMware & Citrix environments comprised of 100+ virtual machines, servers, & appliances as well as all published applications, delivered desktops, & up to 500 provisioned VDI simultaneously.
• Virtualized & logical storage, RAID Arrays, SAN & NAS devices as well as iSCSI & NFS protocols.
• IT Assets, Tracking, & Ordering as well as Inventory Tagging, Consolidation, & Organization.
• Support all levels of the organization; administering access/credentials/permissions for all domains, end user systems, phone systems, email, applications, company resources, & facilities.
• Proactively monitor, troubleshoot, analyze, diagnose & resolve all hardware, software, & network issues within a complex hybrid environment ensuring optimal operational performance, integrity, & availability.
• Manage, architect, & build a new scalable framework & resources for company’s 1st offered AWS Hosted Solution.
• Implement/maintain custom images for all supported PC’s, tailored to different roles within the organization.
• Develop, implement, document & execute detailed employee onboarding/exit checklists & processes.
• Design, deploy, & administer enterprise ticketing & issue tracking software for support & development teams.
• Create & maintain Gold Images & VM Templates; all configuration, customizations, & optimizations.
• Set up & administer UCS Blade Servers/Chassis’, Fabric Interconnects & Nimble storage arrays
• Introduce & execute regular backups of key virtualized & physical assets.

Arcweb Technologies

Philadelphia, PA

QA Engineer / Business Analyst (3 Month Contract)

• Perform Business Analyst and Quality Assurance activities for the construction of a complicated P+C product.
• Execute functional/regression testing; identifying, reporting, and/or escalating any issues with product quality.
• Work directly with client to define user stories to capture and/or clarify project scope & requirements.

Confidential, Radnor, PA

JIRA Administrator

• Administer all aspects of server-based Jira instance including user, issue, field, screen & scheme management.
• Research, install & configure add-ons to enhance system functionality in order to enhance team productivity.
• Improve layout and process flow for screens, workflow procedures and reporting capabilities.
• Administer testing, issue resolution & configuration for migration from cloud to server Jira/Confluence instance.
• Set up and configure projects, dashboards, boards, filters and reports for different teams & departments.
• Develop technical solutions via the use of requirements and coordination with internal teams.
• Use Agile/Scrum methodology to configure application for continuous integration.

Confidential, Bala Cynwyd, PA

IT Administration

• Maintain accurate/complete records, diagrams, and/or procedural documents for network infrastructure, pc/server inventory, software licensing, and test/production environments.
• Institute/administer MS SharePoint site for internal corporate level collaboration and information sharing.
• Configure clients for file server, email, network, printer, and wireless router access.
• Develop/orchestrate solution for remote corporate network access while maintaining network security standards, utilizing VirtualBox to host “Approved” PC builds utilized by non-standardized hardware/software infrastructure.
• Implement, customize, and administer open source corporate bug tracking system (Mantis); enhanced code to support full SDLC and PM capabilities; providing server based documentation storage, sharing, and collaboration.
• Manage/support: MS SharePoint; Atlassian JIRA; Corporate Wiki users, roles, permissions, and content.
• Modify and deploy crontab changes for execution of test and production scripts and batch processes.
• Troubleshoot, diagnose, modify, and/or repair hardware/software based technical issues.

IT Project Manager

• Contribute to the establishment, implementation, and enforcement of a proper end-to-end SDLC.
• Define, initiate, and manage up to 8 simultaneous projects in accordance with priorities; delivering projects on time and in conformance with requirements, meeting acceptance of all stakeholders.
• Continuously improve existing processes by enhancing organizational content, communicating clear scope and deliverables, and enforcing documentation standards.
• Develop, standardize, and enforce information gathering standards for business/functional requirements, solutions, specifications, etc.
• Oversee/direct technical leads in scheduling/delegation of responsibilities to ensure success of key deliverables.
• Monitor project activities; assess off-track deliverables; identify, escalate, and propose solutions.
• Perform schedule forecasting, change control management, document version tracking, and scheduling.

Quality Assurance Manager

• Establish Confidential ’s first Quality Assurance department; focusing on integration, functional, end-to-end, and regression testing, while promoting the use of quality principles, concepts, techniques, and technologies.
• Initiate testing activities for entire product line, including all 6 global transaction and administrative applications.
• Institute strategies to facilitate continuous product/service improvements; manage testing activities throughout all SDLC phases including post release verification activities, results documentation, and patch planning.
• Interview, staff, and manage the QA team; facilitate in the integration and management of outsourced user acceptance testing: processes, activities, issue tracking, scope, release planning, scheduling, and communication.

Confidential, Wayne, PA

Senior Quality Assurance Engineer

• Initiate/coordinate test procedures and release schedules for NeXgen - nationwide television traffic reporting software, deployed at 46 TV stations in 26 markets for major commercial broadcasting television networks.
• Perform functional, regression, user acceptance, integration, heuristic, system/package validation, and network testing; identifying, recording, and reporting any issues relating to the product, process, and system quality.