SUMMARY:

• Over 20 years’ experience as an embedded systems software test (QA) and support Engineer, with real - time systems, MPEG2/MPEG4/H.264, IPTV, and Wireless experience
• Networking, Internet security and Media experience.
• Managed teams of test and support engineers to ensure quality SW and quick customer resolution.
• Built multiple test lab environments on and off site.
• Network engineer for over 10 years in the wired wireless communication industry.
• Video RF field support test engineer for over 8 years. Cutting edge Cable products to market.
• Proven track record in saving customer accounts, revenue growth, Presales, customer support and increasing sales.
• Experienced with test design methodology and processes in an Agile/SCRUM environment.
• Also, Integration test experience, Created test plans, cases and matrices from design requirements. Test Director.
• Experience in planning, deployment, and operational support of advanced technologies and applications. Support and influence SW developers during all phases of SW development cycle including: feature definition, project setup, project execution, platform/software integration, tech support for go-to-market.
• Demonstrated complex problem solving.
• Drive for success demonstrated by consistent high achievement.
• Testing and Analysis Validating bug fixes - Experience using JIRA
• Test scripts, set-up, plans, data, and updates to support the testing phase and to ensure test requirements are met.
• Verifying new product features. Experience with end-to-end software lifecycle
• Able to manage tasks to the project schedule and a self-motivated.
• Providing technical consultation and hands-on assistance to SW developers in areas of code development, testing and tuning of SW apps.
• Solid debugging skills, ability to replicate and root cause problems running complex software stacks
• Self Motivated
• Strong organizational and program management skills
• Manage relationship with deployment team, engineering and project management

TECHNICAL SKILLS:

• MPEG2/MPEG4/H.264, ATSC standards and video transport protocols
• Video: Set top boxes (STB), DNCS, QAMs, QPSK, VOD, OCAP, SDV
• Field, testing, SW development Testing and support on RF - based Cisco set top boxes (STBs)
• SNMPv1/v2/v3, HP OpenView, MIB development and implementation
• HTTP, PHP, XML, FTP, TFTP, SSH, SSL network applications
• CMTS for DOCSIS, HN (home networking) OCAP and MR (Multi room).
• Concurrent and Sea change VOD functionality.
• RF signal Analyzers
• In depth knowledge of IEEE 802.11a/b/g/n MAC Layer
• WiFi deployment and configuration.
• Site surveys.
• Wireless networking, topology and configuration
• Strong familiarity with WLAN encryption and authentication methods, Wireless Access Points, WiFi Routers, WEP, WPA, TKIP, 802.1 x authentications WiFi testing methodology - 802.3 knowledge. Networking L2/L3 and switching protocols.
• TCP/IP, UDP, IPX/SPX, NetBios communications protocol.
• DHCP, BOOTP, ARP, PPP, NAT/PAT networking
• Bridging, Routing, firewalls, VLAN, OSPF, RIP protocols
• Digital signature, certificates and certificate authority, SSL,TLS,TTLS, PPTP, VPN, IPsec, Diffie-Hellman, RSA key exchange, RSA Bsafe, and OpenSSL, RC4, DES, 3DES, AES encryption protocols, Kerberos, RADIUS, PAP & CHAP authentication protocols

PROFESSIONAL EXPERIENCE:

Confidential, Cupertino, CA

Systems Network Engineer

Responsibilities:

• Strong system level knowledge of Service Provider services including: Digital TV, VoIP, and High Speed Data Services
• Understanding of Set-Top Box architectures
• High performance networking, preferably in FTTH and/or DSL technologies
• Very strong network troubleshooting and isolation techniques
• Specific networking experience with standard based protocols: TCP/IP, UDP, IP, IGMPv2, IGMPv3, VoIP
• QoS, DSCP Ethernet, 802.1p/q, 802.11a/b/g/ n
• Transmitting secured MPEG content over WiFi 802.11ac.
• Research and analyze significant, complex wireless network issues that requires evaluation.
• Wireless Access Points
• Wireless Client Associations
• LAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. Solid exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n.
• Strong understanding of network management: SNMP, TR-069
• Windows and UNIX based operating systems
• Compilers, emulators, assemblers, debuggers
• Experience with digital video systems including SDTV, HDTV, and MPEG systems.
• Protocol analyzer tools such as Wireshark and Ethereal.
• Embedded data networking interface designs, having knowledge of data networking ASIC interface

Confidential, Lawrenceville, GA

Senior Video Network Engineer

Responsibilities:

• Troubleshoot and resolve major system problems for Telco IPTV Multicast broadband networks.
• Analyze error logs, run database queries, UNIX scripts.
• Develop, present and document network changes to existing systems.
• Analyze network bandwidth and Quality of Service requirements for multiple application networks.
• Proactively identify customer issues and problems and opportunities for new services.
• Operate with the highest level of integrity, ethical behavior, and professionalism and set examples for others to lead.
• DNCS Head End data base auditing.

Confidential, Lawrenceville, GA

Test/Support/SW System Support Engineer

Responsibilities:

• Manage client released and Head End Software and product field issues in an Agile/SCRUM environment.
• Quality Control field, Integration and testing of Concurrent and Sea change VOD functionality on set top boxes .
• Test and deploy new SW platform into the existing customers environments and on RF-based set top boxes (STBs) running on both Client and Cisco STB controller platforms.
• Field support planning roll out and deployed product, System Integration and Testing (SI&T) and verification testing of new features SW releases and functionality for subscriber head-end products, like set top boxes (STBs).This is with Motorola and Cisco set tops.
• Involves developing requirements-based product test plans, assisting developers with configuration and testing during initial software integration, executing test cases, documenting test results, documenting issues, supporting customer deployments and investigation of field issues.
• Knowledge of MPEG video transport and IP networking on Cisco System head-end products.
• Ability to troubleshoot and debug system configurations, excellent written and verbal communication skills, and the ability to work well in a fast-paced team environment.
• Additional skills are: automated test experience, scripting experience and use of MPEG test equipment.
• Deployed on customer sites CMTS for DOCSIS, HN (home networking) OCAP and MR (Multi room) implementation.
• Travel to customer sites (domestically and internationally) for new product approval, beta testing, trial testing and general release.
• Tested and system integrated Sea Change and Concurrent VOD (Video On Demand) servers, back office.
• Support Cisco DNCS systems. IP networking skills, basic Linux and Windows experience.
• Strong troubleshooting skills. Verification test, hands on testing, validation testing, automation testing. system testing of real-time embedded firmware applications
• Wrote test plans and test cases. Used Test Director.
• Ability to design test strategies. Built, support RF video lab environment.
• Designed and built the test labs and altering the test lab for troubleshooting customer issues. HDMI switches, Ethernet switches, RF cabling splitter, CPE.
• Installed Cisco DNCS Head End Office equipment. Installs, configures and tests software package, upgrades on the DNCS.
• System administrator for test lab environment and network. Wired laboratory test equipment
• 8 years of software testing experience. Worked with Canadian and Domestic customers on site and off site for testing, troubleshooting, training and support. Used test director and JIRA defect tracking for logging issues and test cases results.
• Supported major international customers; Rogers Communications and Videotron for 3 years. Onsite domestic support for Comcast, COX, Time Warner, Charter and Verizon.
• Good problem solver. Reproduce and isolate reported defects
• Cable Head End systems experience.
• Embedded Linux/UNIX and vxworks experience.
• Strong written and oral communication skills. Writing test plans and test reports
• Worked closely with senior software test engineers for capturing data/logs for solving customer issues.
• Took on new assignments that were critical and high review impacting. UNIX, and Sun Solaris technical experience.
• Used MPEG Video analyzers to interpret data to resolve complex problems. CATV equipment, video/set top box applications.
• Test and supported features development in complex software systems running in real-time embedded multi-tasking environments. Test and support software for system simulations.
• Experience with device drivers and/or diagnostics and understanding of hardware devices..
• Ability to apply an innovative approach to troubleshoot and solve complex problems with strong logical and creative problem-solving skills.
• Embedded Linux/vxWorks and development experience.
• Professional experience in software development and software systems implementation.
• White box testing.
• Testing automation using PERL, Python, other scripting language
• Ability to work with Global teams and diverse cultures
• Cable Experience - Analog video, Digital video, MPEG2, MPEG 4 encryption.
• CableCard, DSG, and Conditional access headends such and Cisco (SA) and Motorola

Confidential, Alpharetta, GA

Senior Systems/Quality Assurance Engineer

Responsibilities:

• Worked on improving the quality of Confidential 802.11 WiFi wireless intrusion detection system.
• Established software quality standards and derived test methods and procedures.
• Maintained software quality by creating test plans, test procedures, automated procedures. Prepared software quality reports for upper management.
• Worked with development team on troubleshooting and solving customer issues and failed test issues.
• Knowledge of LINUX/UNIX and SQA processes.
• Planning and Managing Test plans and developing Test Cases. Software testing experience.
• Interpreted data to resolve complex problems.

Confidential, San Jose, CA

Senior System Integration Test Engineer

Responsibilities:

• Managed major multimillion dollar OEM accounts by testing customer branded SW releases.
• Knowledge on wireless WiFi, Multi point and Point-to-Point wireless bridges (WiMAX) in a data-networking environment.
• Report test bugs from test result into test track pro database tracking system.
• Generated summary reports test results to present to upper management.
• Configured RADIUS Servers for authentication and accounting, 802.11a/b/g(5GHz/2.4GHz) wireless protocol networks and Ethernet IP networks.
• Setup Windows NT, 2000, ME and XP servers for the test lab.
• Used wired and wireless sniffers (Wireshark) to analyze and troubleshoot networking issues.
• Extensive knowledge in 802.11 and 802.3 Ethernet protocol decoding.
• Demonstrated a network Manager (standalone and HPOpen View plug-in).
• Customer trained administrative users in configuring wired/wireless networks.
• Trained and supported Avaya sales and Avaya support engineers on Confidential Orinoco wireless products.
• Network knowledge of Microsoft 2k server, Domain, FTP and WEB. I worked on L2 and L3 Cisco and Avaya switches and routers configurations. Microsoft applications.
• Worked on VoIP applications on the Avaya spectralink VoIP phones and W110 Avaya switch/HUBS.
• Used UNIX in test lab for simulating issues. RS232, Ethernet, USB.

Confidential, Atlanta, GA

Senior System Integration Test Engineer

Responsibilities:

• Managed a team of QA engineers. Software testing methodology and test processes.
• Created test plans, test cases, and document.VoIP. DNS, DHCP, proxy, Managed System Engineers for IS136 TDMA cellular wireless Centrex networking
• Developed design requirements from customer ( Confidential ) specifications. Wrote test plans. Configured lab environment.
• Worked with Confidential bell research and development lab on developing the PICO cell.
• Familiar with Tekelec Camillion 32+, HP internet advisor protocol analyzer and TDMA IFR. Executed test plans. Validation tested new SW and patches.
• Experience with test director. Developed Entrance and Exit criteria requirements.
• Establish and maintain user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment.
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. SNMP and Syslog experience.
• Network Engineering: In-depth knowledge of LAN administration, Ethernet hubs, switches, and cabling.
• Working knowledge of routing protocols in a service provider environment.
• Experience with UNIX/Linux and Windows operating environments. Windows Server 2008 experience.
• Install software, hardware and peripheral components such as monitors, keyboards, printers, RAM and disk drives on user's premises.
• System administrator for the lab environment network.
• Experience managing a team of customer support representatives.

Confidential, Duluth, GA

Senior Test Engineer

Responsibilities:

• In a Wireless (RF) Cellular PBX telecommunications environment.
• Responsible for developing an acceptance test plan, executing, and writing test scripts for a IS136A 1.9 GHz and 800MHz PCS TDMA base station system. This involved simulating IS136A air interface message flows.
• Worked with getting the base station FCC approved. Knowledge in 1900CSA IFR simulator/Monitor, Ericsson TEMS monitor and programming the 1900/800 Ericsson LX100/PD328 phones.
• Setting up and configuring lab for a fixed RF environment. Tested new SW release. Written UNIX scripts.
• Trained in ATM Switch Essentials (Understanding ATM Technologies and Applications) and ATM Switch Internetworking (Installing, implementing and trouble shooting a multivendor ATM Network). NEBS and Confidential compliance understanding.
• Worked on developing access hardware systems, based on ATM/SONET. This complies with North American and Full Service Access Network standards.
• Configured, test, Install and document lab system configuration. ATM/SONET lab.

Confidential

Software Test Engineer

Responsibilities:

• Involved in software development: design, coding, tests and System Integration. Developed software for wireless cellular communication products based on a multi-subsystem, distributed processor embedded architecture. Experienced in SOLARIS SUN and UNIX for software development.
• Familiar with Analog, 800MHz TDMA, 1.9GHz TDMA, IS-54 and Digital voice, processing. Also, mobile handoff decisions, E1 and T1 PCM trunking, VAX, Scanning receivers, base stations and mobile database writing. GMH2000 rained/certified.
• Used TCP/IP, Novell,networking Win NT, DOS, and WIN95 in a test environment. ISO9001 trained.

Confidential

Customer Service Engineer

Responsibilities:

• In an ISDN Data/Tele Communications environment. Responsible for testing software on the Confidential data communications and Tele-Communications Switch EWSD/EWSP/EDXP) in a DECNET/UNIX environment. Trained in protocol analyzers,data scopes and logic analyzers.
• Ability to decode data packets. Experience in various protocols, X.25, X.75, X.75', X.3, ISDN, SNA and bisync and call processing.
• Knowledgeable in CCITT, ANSI, and Confidential requirements.
• Built and tested the first Confidential approved ISDN Confidential Network. written ISDN translations for both Confidential data and voice switches.
• Other ISDN devices worked on are channel banks, T1/E1 spans, AMA billing, and customer premises equipment(network terminal, terminal adapters and ISDN phone sets).
• Engineered and managed the largest ISDN network at SWBT.
• Onsite customer support.
• Leadership Manager for onsite implementation with 3rd party vendor products. .