SUMMARY:

• Progressively maintain extensive information and messaging systems via proven methods and best practices. 7 years of professional experience successfully completing projects, providing top level service, support, and design expertise.
• Ability to provide L3 support to messaging environments, design message routing, provide architecture solutions for large - scale deployments, all while meeting compliance and the needs of business operations.
• Proven leadership and collaborative experience providing high quality solutions utilizing reliable enterprise appropriate methodologies to create, implement, and structure organizations.

SOFT SKILLS:

• Able to Listen
• Accept Feedback
• Adaptable
• Excellent Presenter
• Assertive
• Attentive
• Business Trend Awareness
• Collaborating
• Communication
• Creative thinking
• Developing Rapport
• Diplomacy
• Diversity
• Encouraging
• Flexible

TECHNICAL SKILLS:

Microsoft Exchange Server 2007-2016, Windows Server 2003-2012, VOIP, PowerShell, Lync Server 2010/2013/Skype for Business, UCoIP, FTP, Cisco technologies, TrendNet, Routing, TCP/IP, 3COM, Microsoft Office Suite, VNC, VPN, DNS, Active Directory, SQL Server 2008/2012/2016 , Linux Cent-Os, Backup/Recovery, Terminal Server, Lan/Wan, RDP, SolarWinds, VMWare EXSi, Hyper-V.

PROFESSIONAL EXPERIENCE:

Confidential, Long Island, NY

Senior Exchange Consultant

Responsibilities:

• Lead migration of mailboxes and resources from Microsoft Exchange 2010 to Microsoft Exchange 2013.
• Provided design and engineering knowledge to scope project, resources, sizing and project timeline.
• Used BPA, Exchange calculator, and PowerShell to gather and assessmetrics on the environment and calculate needs and scope.
• Discussed transition plan, resources, timeline, and plan of action with team members and business management to finalize plans.
• Readied Microsoft Exchange 2010 environment for eventual coexistence by patching servers and applying updates.
• Project management of project issues, budget concerns, and auditing as they arose.
• Deployed virtual server environment for Microsoft Exchange 2013 servers.
• Managed connection within server coexistence of messaging environment.
• Coordinated mailbox moves to Microsoft Exchange 2013 databases for users and ensured continued connectivity.
• Tested OWA, ActiveSync and protocol functionality for Exchange environments.
• Ensured users access to shared resources and calendaring.
• Coordinated and cutover name spacing for Exchange connections.
• Configured DAG configuration for Microsoft Exchange 2013 and distributed database copies.
• Coordinated load balancing effort for Microsoft Exchange CAS services with hardware load balancer.
• Continued support of Skype for Business deployment for IM, conferencing, A/V and telephony connectivity with integrated web services.
• Added additional server to Edge pool for Skype for Business connections.
• Configures Confidential / Confidential for branch site communication and resiliency of sip traffic.
• MDM and mobile technology Goosmanagement for Lync clients, ActiveSync connections, and policy compliance.
• Ensured backups of SQL Lync instances were taken successfully prior to updates and patches of OS.
• Assigned tasks to team members in accordance with skill sets to best manage project goals and schedule.
• Communicate with business leads and executives on technical discovery, research, progress, overall statistics, operational levels, and share any additional reports as needed.
• Troubleshot issues with Lync audio and video sip call quality.
• Set dial plans for user and conferencing and handled administration of company meetings.
• Enables Archiving services within the pooled servers.
• Enabled users for Skype for Business functionality and assign conferencing policies.
• Manually tested pool pairing features for Skype for Business and refined process documentation.
• Solved user issues with a hands-on approach and excellent communication both for in house and on remote users request
• Assessed environment risks, requirements, global infrastructure, and security of technology.

Confidential, Minneapolis, MN

Exchange Engineer

Responsibilities:

• Assessed, planned, and configured hybrid for Microsoft Exchange 2010 and Exchange Online email services through Office365.
• Gathered on premise metrics for Exchange 2010 and participated in all planning meetings for hybrid.
• Maintained documentation for hybrid effort, updated plans, and consulted with management on timelines.
• Configured ADFS/ADFS Proxy servers on premise for Single Sign On services for users.
• Deployed licensing for users with federated identities and helped configure clients.
• Deployed Microsoft Azure tools for Active Directory connectivity and synchronization with Office 365 cloud services.
• Tested Azure and ADFS connectivity and remedied any issues that arose.
• Configured tenant account and connection to domain for hybrid effort.
• Created batchesusing scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.
• Appointed migration endpoints for mailbox moves.
• Acted as point of contact and communicated with end users on mailbox moves and changes to functionality.
• Moved batches to Exchange Online and monitored transitions via migration reporting.
• Remedied migration problems and user connections post migration.
• Maintained and provided complete documentation of migration effort and provided knowledge transfer.
• Utilizing PowerShell (PS) created automated tasks to provide reports and automatically update user attributes.
• Provide L3 support for users and back end server operations.

Confidential, Danbury, CT

Messaging Administrator

Responsibilities:

• Messaging technical administrator responsible for the continued support of Microsoft Exchange 2007/2010 and Lync 2010 unified communications environments in a high availability deployment.
• Provided end-to-end user and environment support and remediation.
• Set up mail forwarding and send as permissions on mailboxes as needed.
• Initiated mailbox clean ups and database reclaims with maintenance windows.
• Created distribution groups, shared mailboxes, and room mailboxes for company use.
• Troubleshot external and internal connection to Exchange server mailboxes and resources.
• Responsible to applying patches and updates to Exchange servers and testing after application.
• Tested Lync front end services with synthetic transactions and service assessment.
• Updated user information within the GAL, modified SMTP addresses, and assigned delegation of permissions.
• Troubleshot connection of Lync clients to backend services and configured company conferences.
• Configured interoperability between Exchange and Lync servers.
• Monitored Microsoft Lync and Microsoft Exchange through SCOM server alerts and triggers.
• Setup of Voice policies as per the company requirement.
• Working with Lync server logging tool and snooper tool.
• Knowledge on Lync client logon process in central site-backup site-branch site.
• Worked on-call rotation for messaging and collaboration service environment.
• Ensured backups were successful of Exchange databases and log files.
• Added Polycom devices to Lync trusted systems for conferencing capabilities.
• Transitioned remaining Exchange 2007 mailboxes to Exchange 2010 and set legacy servers for decommissioning.
• Monitored certificate validity for Lync and Exchange for information security.
• Set thresholds for Lync networking utilization and monitored usage.
• Lead effort to verify and decommission Exchange 2007 servers and provided status reports.

Confidential, Columbus, OH

Systems Administrator

Responsibilities:

• Responsible for systems analysis, operation and monitoring, supporting user base of 300+.
• Provided hardware and software installation and configuration support.
• Linux system administrator on an as needed basis for configuration and daily monitoring.
• Active Directory support through site build outs, group policy implementation and design support.
• Responsible for the management and maintenance of HP and SUN servers.
• Build servers for production and test environments following strict build procedures.
• Assist in troubleshooting production issues with members of other teams within I.T.
• Troubleshoot server hardware issues and work with service providers to facilitate repairs.
• Monitored file servers and file systems for replication and availability of resources.
• Checked and verified firewall configurations, Interface settings, and managed datacenter reporting.
• Reported on business performance, it infrastructure, and web applications.
• SCCM manifest creations and imports of variables.
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation.
• Windows Server 2008 Hyper-V virtualization configuration for servers.
• Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system.
• Proactively monitor systems health by physically inspecting environment and utilizing provided tools such as SCOM.
• Modified DNS records as instructed and resolved resolution issues.
• Troubleshoot server hardware and software issues and escalate accordingly.
• Assist as part of a team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements.
• Network troubleshooting in complex environments, VLAN configurations, port trunking.
• Assist in development, improvement and maintenance of imaging, deployment solution.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of Active Directory.
• Updates, patching and software installations via group policies (GPO)
• Racking and patching equipment as needed.
• SAN (storage area networks) and DAS (direct-attached storage) and associated HBA’s (both SCSI and Fiber-Channel) plus Windows Storage server with iSCSI connections.

Confidential

Lead Computer Administrator

Responsibilities:

• Systems support and monitoring through SolarWinds to assist in issue triage and mitigate systems and operating systems.
• Handled server administration for Windows Server 2003/2008.
• Provided tier 3 support for desktops, laptops, and assisted in server side support and issues resolution.
• Utilized ticketing system to track incidents, resolutions, and compile knowledge base.
• Answered e-mail, created tickets, tracked progress to resolution and followed up with end users as the primary person for contact.
• Resolved upwards of 40 calls per day while maintaining the highest level of customer services on a 24/7 call rotation
• Acted as escalation point for all issues and resolved 95% of incidents within the SLA window.
• Wrote and deployed custom printer drivers to meet enterprise security requirements.
• Microsoft Office 2007 installation and support for users
• Configured Blackberry devices for users for mobility services
• Supported and installed anti-virus software on client machines
• Restarted services, rebooted servers, joined machines to the network, and took backups.
• Wrote knowledge base articles, improved procedures, suggested upgrades and trained new hires.