SUMMARY:

• Goal oriented, diligent and reliable technical expert with extensive experience with planning, integration and implementation of all technological aspects of competitive business needs.
• Windows and VMware network, physical, virtual and cloud infrastructure deployment and support.
• Research and adhere to security advisories and standards.
• Customer oriented team player with a proven background in providing effective training, assistance and outstanding service to clients with an extremely high learning aptitude and an ability to effectively communicate ideas to individuals and groups.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

DevOps Systems Administrator

Responsibilities:

• Linux Administration
• Support for JIRA, Confluence, Atlassian Products
• Puppet deployment toolset
• Support for the Microsoft Active Directory, Exchange, SharePoint
• Develop and maintain installation and configuration of data center equipment and monitoring equipment
• Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, and data center environment
• Assist in enhancing the Disaster Recovery and Business Continuity policies plans and procedures ensuring data is recoverable and secure
• Design, test, implement and maintains backup processes in terms of business continuity and disaster recovery

Confidential, Mountain View, CA

Enterprise Systems Engineer

Responsibilities:

• Managed and provisioned all Windows engineering projects for entire Infrastructure
• Provide advanced technical support for current and future Windows configuration, provisioning and security services
• Define and maintain OS security configurations, All AD site administration, SCCM Administration
• Active Directory migration from 2003 to 2012 for 11 sites, 6 countries, 3 continents
• Office 365 Migration
• Maintain scripts and tools in support of production services, PowerShell, Perl
• Work with other service providers and customers to gather requirements and implement changes to OS configuration, patching, security and provisioning service
• Adhere to Information Technology Infrastructure Library (ITIL) processes and procedures for Change, Release and Problem Management.
• Work with the Data Center support team to develop appropriate service monitors.
• Provide input to Windows architecture and development team on desired new features and capabilities.
• Understand and follow appropriate security policies and procedures.
• Develop highly complex scripts and tools in support of production services
• Diagnose and resolve highly complex system and network - related problems.
• Act as technical resource for other system administrators.
• High visibility and management of all VMware virtual infrastructure, bare metal and vSphere
• Adhere to PCI, SOX and ITIL compliancy
• Cisco Call Manager experience
• EMC Networker, Datadomain, Clariion SAN and backup management

Confidential, Santa Clara, CA

Sr. Windows Systems Engineer

Responsibilities:

• Active Directory Upgrade 2003-2008, Administration
• Exchange 2010 Installation, migration and administration
• Administrator for all Google Apps, Exchange and Confidential integration and mobile devices
• Performed complex network and server administration functions, including configuring, installing, repairing, maintaining, and upgrading hardware and operating systems.
• Implemented multiple Hyper-V and ESX VSphere physical and virtual hosts cutting costs on I.T. budget
• Analyzed network and system resource utilization and implemented solutions to correct problems to ensure all applications are accessible and functioning properly.
• Identified and recommended appropriate changes to infrastructure to improve performance, reliability and availability
• Built, maintain, and managed physical and virtual infrastructure
• Managed Fortinet firewall and VPN appliances
• Proactively managed and SAN/NAS environment
• Managed enterprise backup/restore of critical business systems/services
• Conducted analysis in support of data center planning, as needed
• Provided 24/7 support of systems and applications in local and remote offices

Confidential, Hayward, CA

Technical Support Engineer

Responsibilities:

• Managed all aspects of server, desktop and network infrastructure - Microsoft Small Business Server 2012
• Created VPN tunnels for Remote connectivity
• Desktop support for all PC’s, notebooks (Windows and OSX) and mobile devices (iPhone, iPad, Android)
• Manage end user accounts, permissions, access rights and storage allocations
• Windows 7 migration
• Cisco VOIP telephone migration

Confidential, San Mateo/Concord, CA

Systems Administrator

Responsibilities:

• Windows Server 2003/2008 Administration - Active Directory, IIS, Sharepoint, Exchange 2003, System Center, Hyper-V
• Support communications (Exchange 2003/2007, Cisco Unified Communications Manager)
• Recommend, schedule and perform software and hardware improvements, upgrades, patches, reconfigurations and/or Purchases
• Co-manage end user accounts, permissions, access rights and storage allocations in accordance with best practices regarding privacy, security and regulatory compliance.
• Ensure the integrity and security of enterprise data on all host systems.
• Analyze system, server, application, network and input/output device performance
• Assist with network and security audits
• Practice network asset management
• Virtualization - Hyper V, VMware VSphere 5
• Support application development teams throughout project lifecycles
• Closely work with development team, consultants and maintain relationships with vendors and sales
• Rack, install, configure Dell and HP blade servers, Cisco switches and routers
• Symantec Netbackup administration, Symantec Endpoint Administration
• Salesforce administration
• Large scale Windows 7 deployment and Cisco IP telephone system deployment
• Create and deploy desktop and notebook images
• Desktop support for all PC’s, notebooks (Windows and OSX) and mobile devices
• Support all operating systems and end-user software, W7, OSX, MS OFFICE 2010
• Held training sessions and support for offsite employees
• Tracked requests and cases with Track-It and FogBugz

Confidential, San Diego, CA

System Support Analyst

Responsibilities:

• Maintain contractual service levels to infrastructure support issues for assigned accounts.
• Second level support for proprietary and 3rd party Windows, IBM Legacy, various UNIX flavors and OS2 based applications
• Network and application monitoring and administration
• Account administration of intranet and extranet web based interfaces
• Advanced testing and diagnostics to reproduce customer facing production environment anomalies
• Trained clients on various software packages and methods
• Citrix Server farm administration
• Remote resolution via Terminal Services
• OS2 to W2K deployment
• Excellent and timely customer service
• Adhere to ISO 9000 standards of processes and procedures
• Awarded with an “Excellence in Service” commendation 2 times from Executive management