Senior Network Analyst Resume

TECHNICAL SKILLS:

Windows 95/98, Windows, XP, Vista,Win7, VMware, Vshpere Console, Mac Os 9.0 - 10.x, TTS, Auspice, Millhouse, DNS, Morbo, Crm, Clarify, Remedy, Unix shells, Cisco ASA and routers, Juniper Firewalls, Microsoft suite, WIN2000, NT,WIN2003, 2008 TCP/IP, SQL, Outlook, Web Mail, Windows mail, Rim/blackberry exchange, SMTP, IBM Hardware, Xerox XP Printers, Voip, Wireless, Dlink, Lyksys, Gateway Router, Spectrum, Observer, Cisco Switch configuration, Cisco VPN configuration, Remote access maintenance and configuration, Cable Management, Solarwinds Network Monitoring tools, Foundry and F5 Load Balancer

PROFESSIONAL EXPERIENCE:

Confidential

Senior Network Analyst

Responsibilities:

Installed and configured all network hardware to specification planned to minimize disruption of day-to-day operations.
Conducted performances checks on Cisco/Foundry/Juniper/F5/Checkpoint devices ( Confidential utilization, system logs, system errors, and others as required)
Supported existing unclassified network components resolving system failures, performing preventive maintenance troubleshooting, maintaining and optimizing existing equipment.
Managed and maintained the operability of LAN/WAN environments including Cisco routers, check point firewalls, and other peripheral networking gear.
Monitored performance and management services for all hosted network/security devices, providing continuous proactive monitoring and trending analysis, identifying and reporting outages to POC within 60 minutes of occurrence.
Coordinated with users and Internet Service Providers to ensure timely and satisfactory resolution.
Create Remedy trouble tickets for any corrective actions needed.

Confidential

Contractor

Responsibilities:

Provided phone and online technical support to commercial desktop users providing trouble shooting methods and procedures to find problems with pertinent issues regarding hardware, software, printers, applications and/or human error.
Provided Mobile Computing Technical support on a 7/24 work schedule that includes both onsite and on-call coverage on a rotating basis.
Remotely troubleshoot and configure WAN equipment including routers, switches, firewalls, modems
Experienced in porting existing server code, from Windows to Linux
Processed Hand and Eye requests as required i.e. Tape Rotation, Rack and Stack of equipment, Inventory Hardware, Power Cycle Devices, patch cable install/removal, etc.
Managed Event monitoring tools and ticketing queues
Managed Virtual Workstation using VMware,Vsphere console
Performed initial investigation and/or troubleshooting of system and network issues using BGP,IGRP,RIP and OSPF to determine root problems

Contractor

Confidential

Responsibilities:

Implementation of customer devices (CPE configuration gateways/routers, VoIP and video communication units).
Basic understanding of LAN technology, TCP/IP troubleshooting and wireless WAN services.
Developed and maintains policies, procedures and associated training plans for network resources including disaster recovery. installed and configuring desktop computer systems in a networked computing environment, applying diagnostic troubleshooting techniques for problem solving.
Installed, configuration and tested proprietary applications to support Windows 7 Implementation project.
Performed installations using established documentation and document findings removed any active Virus and/or Malware.

Confidential

NOC Engineer, Norcross, GA

Responsibilities:

Responsible for basic facility upkeep to maintain Data center in the best possible operating and aesthetic condition
Assist with the installation of customer equipment including:
Cable installation
Basic power (circuit box) installation
Server and other equipment racking
Cage construction
Router, switches, and ASA Configurations
Responsible for working with customers on troubleshooting, resolving, and communicating technical issues
Installed, configured, maintained, monitored, and repaired all network equipment consisting of Cisco, Hp, Dell Juniper firewalls, routers and switches
Execute and document preventative maintenance and other predefined processes and procedures
Worked with engineering in testing/ installing new circuits(T1, DS1, DS3, POTS, PRIs, ISDN Metro E) to be connected to the Client’s Network
Interfaced with other teams (internal and vendor) to maintain and support the company environment. Using basic understanding of distributed operating systems ( Linux, Windows, VMWare/virtualization technologies)
Proficient knowledge of TCP/IP, HDLC, Frame Relay, OSPF, BGP, VLAN, NAT, IPSEC DNS, DHCP, Email, Web, POP3, SMTP, HTTP, Ping, Telnet, Trace Route, SSH
Used advanced diagnostic tools and experience to resolve Service and Installation tickets/work orders escalated from Customer Care organization in a timely and efficient manner .

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