OBJECTIVE:

A permanent position involving Windows server, virtualization, cloud implementation, enterprise information systems management, systems design & implementation. Duties may include technical pre - sales, technical writing & documentation, project and personnel management, and / or mentoring junior staff.

SUMMARY:

• Technical project management.
• Technical and creative team management, mentoring, and leadership.
• Cloud Services (Salesforce/ Confidential, ServiceNow, Office365, NetSuite, AWS, Azure, EasyLink/OpenText) including implementation, defining and documenting standard operating procedures, administration and troubleshooting, and provisioning many sandbox organizations.
• Server operating systems (Windows, Hyper-V, VMWare, Citrix, Novell, some Unix & Linux).
• Network utilization and capacity analysis, protocol analysis and systems tuning, system management tools including Solarwinds, HP OpenView, Nagios, Splunk, and others.
• Windows Server, Active Directory, Group Policies (GPO), Distributed File System, File Replication Services, and physical to virtual server migrations.
• DNS, WINS, DHCP and TCP/IP Services including Microsoft, Nortel NetID, and BIND.
• Development, test, and integration environment design and implementation.
• Documentation, technical writing & editing from basic system documents to articles, books and other materials for publication.

TECHNICAL SKILLS:

Operating Systems: Microsoft Certified Professional (MCP), MCSE, Novell CNE, ECNE, CNI etc., General Wintel engineering and system administration.

Expert: Microsoft Windows Server, Active Directory, IIS, Windows client operating systems.

Advanced: Microsoft Hyper-V, VMWare, VOIP, Salesforce

Basic / Rudimentary: Linux, AIX, Solaris, HP/UX basic administrative skills, comfortable with vi navigation and editing commands, Microsoft Access, SQL Server administration.

Other Technologies and Standards: TCP/IP, DNS / BIND, WINS, DHCP, SNMP, SMTP, FTP, HTTP, IPX/SPX, Telnet, TN/3270, and protocol analysis with Sniffer, WireShark, some VOIP, SIP, T.38.

Compliance Training: SOX (Sarbaines-Oxley), PCI, HIPAA, CLETS.

STRENTHS:

• Intel-based servers, workstations, laptops. 15+ years from bench tech to advanced level configuration and debugging of servers, workstations and laptops, including HP, Dell, Toshiba, IBM, and various other brands of PC-compatible servers and workstations.
• Ethernet switches, routers and firewalls, including Cisco Catalyst and Pix products, SonicWall, Ironport, Barracuda and others, F5 load balancers, virtual private networks (VPN).
• Expert skills in Microsoft Office and related products (Word, Excel, PowerPoint, Project, Outlook, Visio, Access); MS Exchange;
• Experience with MS SQL Server (installation, configuration, some maintenance), MS IIS, Novell NetWare and GroupWise; terminal emulation.
• Some scripting: Advanced batch files, Selenium, PowerShell, Windows/Kixtart, Windows scheduled tasks, etc.

PROFESSIONAL EXPERIENCE:

Confidential, Redwood City, CA

Sr. DevOps Engineer / Tier III Operations Support

Responsibilities:

• Lead implementation engineer for Salesforce ( Confidential ) deployments to Production and Sandbox orgs
• Lead engineer for documentation of Confidential procedures and automation of those procedures
• Lead implementation engineer for Starlims (Lab Information Management System) deployments to Production and non-Production environments
• Lead engineer for Confidential automation project utilizing Selenium scripts to accomplish a variety of repeatable activities in Salesforce.
• Co-lead engineer for the clean-up and automation of manual procedures for provisioning and configuring Confidential sandbox orgs.
• Co-lead engineer for the administration and maintenance of between 40 and 90 Confidential sandbox orgs.
• Co-lead engineer for deployment of updates to production Confidential .
• Lead engineer for ServiceNow Discovery and collection of inventory information.
• Primary resource for collecting and documenting SolarWinds monitoring requirements
• Escalation engineer (Tier III) for eFax support - EasyLink / OpenText
• Utility Infielder for Production and edge-case incidents that might otherwise fall through the cracks
• Created Triage Guides and Architectural Diagrams covering the main technology stacks. These were used by the first and second level support teams when responding to Production outages, especially after-hours.

Confidential, Santa Clara, CA

Production / Operations

Responsibilities:

• Operations analysis and troubleshooting for production systems.
• Server builds, validation, and configuration management custom tools and Computer Associates.
• Active Directory, IIS, Windows 2008, Windows 2003 server maintenance and management.
• Support for production systems of financial services clients.
• Hands-on support of physical racks and hardware break-fix operations in a secure production data center.

Confidential, Pleasanton, CA

Manager, Infrastructure Management Team

Responsibilities:

• Managing off-shore team (Manila, PH) supporting production Windows server environment including Windows 2003, Windows 2008, Citrix Presentation Server, Citrix Provisioning Server, VMWare, HP server hardware, HP ILO / RILO / ILOM remote management, Avocent / Mergepoint remote access, and primary support of Active Directory, including enterprise DNS services.
• Heavy PowerShell scripting for system management, administration, performance monitoring, capacity reporting and planning.
• Level III troubleshooting of various OS, hardware, application, performance, and architecture issues.
• Developing and publishing Root Cause Analyses for various incidents and outages. sDocumentation and process development for common support requirements.
• Collaboration with other team leads, managers, and individual contributors to provide effective and dependable services to the client.
• Adherence to established change management protocols.
• Negotiations with vendors regarding support, product roadmaps, and relationships.
• Consulting on patching activities, including regulatory compliance.

Confidential, Corte Madera, CA

Consulting Systems Engineer

Responsibilities:

• Dedicated consulting and troubleshooting on name resolution (DNS / WINS), AD replication.
• Analysis and reporting regarding Exchange and Outlook performance issues.
• Configuration and troubleshooting with Kace /Dell K2000 deployment appliance and remote site appliance (RSA).
• Extensive documentation of procedures and processes for information technology team.

Confidential, Santa Clara, CA

Senior Systems Engineer

Responsibilities:

• Primary support for VMWare / Windows 2003 + IIS 6.0 and Windows 2000 + IIS 5.0 in production environment, with some 2008 + IIS 7.0, 7.5.
• Troubleshooting and problem resolution involving very complex and interconnected customer-facing, server-based systems.
• Generating new virtual servers (VMWare) for production use, both from clones and templates.
• Some work managing NetApp SAN (Storage Area Network) space and resources, both as virtual server space and direct Windows shares.
• Documentation of existing data center infrastructure, policies and procedures.
• Development and documentation of monthly production patching procedures in compliance with PCI (payment card industry) regulatory standards.
• Provided hand-off and escalation support of production patching process to off-shore staff.
• Mentoring junior level staff and team members, both in the office overseas.
• Designed and delivered training for peers and team members on various aspects of scripting and system management.
• Rotating after-hours on-call duties, including working with international resources in India, England, Ireland, Canada, and the USA.
• Some work preparing and updating disaster recovery environment.

Confidential, San Francisco, CA

Senior Systems Engineer

Responsibilities:

• Primary support for VMWare / Windows 2003 / IIS 6.0 application service provider’s data center build-out and cross-country migration.
• Some work managing and configuring NetApp SAN resources, primarily as VMWare resources for virtual servers.
• Engineered and documented from scratch the server build procedures for Development, QA, Stage, Release and Production environments.
• Integrated many third-party applications and custom-built applications, requiring intimate knowledge of IIS and Windows operations and optimization.
• Daily operation and periodic maintenance of production infrastructure and Internet-based ASP sites.
• Worked directly with Senior Network Engineer and Senior Database Analyst to construct secure, yet functional environments from Development through Production.
• Worked directly with custom developers to install, debug and optimize their programs for use in our public-facing production systems.
• Integrated SCOM 2007 (Microsoft system management and monitoring tool) to monitor business-critical services and servers.
• Advanced troubleshooting involving network infrastructure, third-party software vendors, Microsoft server products, and custom applications and scripts.
• Automated / scripted both repeated and one-time management tasks for a wide variety of servers.
• Some troubleshooting of Citrix ICA client connectivity for parent company’s corporate access.
• Mentoring and some training of junior staff, as well as cross-training with senior team members.

Confidential, Walnut Creek, CA

Wintel Engineer

Responsibilities:

• Designed, provisioned and managed virtual (VMWare), blade and standard physical servers, for a variety of project needs.
• Extensive management of virtual and physical servers in the Dev, QA and Production environments.
• Some management of Microsoft virtual servers.
• Developed a costing comparison model for virtual, blade and standard physical servers to provide justification for moving projects toward virtual environments to limit the physical demands on the data centers.
• Integrated and installed many third party applications in support of enterprise projects.
• Extensive use and management of Microsoft IIS 6.0 (Internet Information Server) web servers.
• Extensive use and management of Windows 2003 application and resource servers.
• Created and published documentation for new applications and installation routines to be used by production support personnel.
• Extensive interaction and collaboration with vendor engineers and developers to troubleshoot and resolve problems encountered in Dev, QA and Production environments.