SUMMARY:

• Over 15 years’ experience in the Telecom and Confidential industry focused on System Architecture, Software Development specific to OTT, Linear and VOD streaming applications and technologies.
• Video systems Engineering, hands - on experience with MPEG 2 and MPEG 4 video.
• Experience with Akamai CDN architecture and caching techniques.
• Hands-on experience working with integration and test of VOD http streaming and live http streaming on Apple HLS, Microsoft MSS and, Adobe HDS streaming platforms.
• Experience with Harmonic Encoders and Edge QAM devices as well as ARRIS, CCOR, Concurrent, Scientific Atlanta (CISCO), Motorola Head end architecture and Headend systems, such as DAC and DNCS.
• Experience with Switched Digital Video, Tru2Way.
• Experience with CISCO routers and switches, and IP Networking. OSPF, RTSP, BGP, TCP, UDP and, Multicast, RF Engineering, SONET, DWDM transport architecture and systems, such as…
• Background in Wireless technology such as CDMA and GSM.
• Test and Integration of Set Top Boxes, Arris, Cisco, Confidential, Pace.
• Experience with Monitoring tools Splunk, NetCool, Zabbix, IneoQuest, Witbe.

TECHNICAL PROFICIENCIES:

• Over The Top Streaming
• Linear Streaming, HLS,DASH, HDS
• CDN
• Caching
• VOD, nVOD, DVR
• Video Architecture
• RF, Headend, QAM
• DAC/DNCS
• Spectrum Analyzer, Oscilloscope
• Test Plan Creation
• Test Case Creation
• API Configuration http Streaming
• AWS
• Cloud Architecture
• MPEG 2, 4
• Encoding
• Transcoding (Elemental, Envivio, Harmonic, RGB, Ericsson)
• Packagers (Harmonic, Elemental Delta, JITP)
• HLS, HDS, RTMP,DASH
• IPTV
• DRM
• DNCS
• Splunk
• NetCool
• IneoQuest
• Witbe
• Linux
• Integration
• Test
• HPQC
• Origin Servers
• CDN
• Perforce
• CodeCollabra
• GIT
• AGILE
• SDLC
• Jira
• Ansible

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Responsible for Confidential, Origin and JITP. Delivery of Linear and VOD streaming.
• Confiure Caching Servers
• Responsible for performance
• Trouble shooting issues to resolution within SLA
• Create Virtual lab using VM’s to test new features and code.
• Upgrade servers by use of Ansible, code updates using git hub.
• Gather statistics and reports via Splunk, Remedy, Kibana and Trafficops.
• Responsible for writing technical documents.

Confidential

Systems Architect

Responsibilities:

• Responsible for design, writing specifications, evaluating new OSS/BSS architecture and capacity of Confidential and Confidential & Confidential billing systems. working closely with Program Management for budget and meeting time lines. Ensure end to end testing and unit testing requirements are met.
• Responsible for VM specifications and quantity based on TSP/TSM based on collecting test data from test teams.
• Evaluate new and emerging technologies
• Work with Network Engineering team to design networking strategy for building new Video Delivery Platform over web, mobile and Wireline IP networks and Satellite.
• Design Analyze plans and modify network components and architecture to support video services.
• Work closely with Project Managers to ensure projects stay on track and budget.
• AGILE development environment.
• Contribute to long term planning for specific technology.
• Recommend strategies and solutions.
• Support Corporate initiatives.
• Configure monitoring systems, such as OP5 tools.
• Use of Splunk for monitoring
• Create Engineering specification documentation
• Mentor new Engineers and Customers on platform.
• Use of Linux daily
• Use Tektronics Medius, Wireshark, Linux Command line for trouble shooting issues.

Confidential

Senior Integration Engineer/ Technical Lead

Responsibilities:

• Responsible for the configuration, integration and testing Web Service API’s for Confidential Customers.
• Support Program Managers with onboarding new Confidential Providers specific to providing technical information during meetings and discussions.
• AGILE environment
• Provide technical documentation to Project Management and other departments.
• Troubleshoot customer issues with API calls prior to deployment to production and thereafter the customer has deployed to production.
• Test API’s in lab environment with use of Confidential Set Top Boxes by simulating production environment of specific MSO’s.
• Test API’s for TVE/Mobile application on iOS and Android devices as well as PC’s.
• Support proof of concept testing in lab by configuring new products and delivering findings to management.
• Support Confidential integration of VOD solution to MSO’s in various VOD environments such as SeaChange Adrenalin and Arris.
• Use tools such as Perforce, CodeCollabra for API configuration and code review.
• Support training of MSO customer’s specific to Confidential solutions and products as well as Web API’s.
• Use API test tool such as POSTER and manual CuRl commands.
• All server run on Linux Operating system such as CentOS, RedHat.
• Provide knowledge of Video Streaming pertaining to http live streaming and IP VOD streaming architecture.
• Provide technical knowledge of MPEG video and HeadEnd architectures (Cisco and Arris).
• Verify error conditions via Splunk
• Use Service Now

Confidential

Senior Systems Engineer

Responsibilities:

• Provided immediate customer support when issues arose and brought them to resolution.
• Responsible for Encoding and Transcoding Real Time, live linear streaming platform from video ingest to Encoder over Akamai CDN to client device for all of Confidential products such as CNN, HLN, Cartoon Network, and TNT. HLS, HDS, DASH, RTP.
• Responsible for ensuring that the Encoders were running and providing proper encoding bit rates error free by monitoring the Witbe tool and Extrahop tool as well as Zabbix and running scripts to check for errors.
• Responsible for setting up and configuring multiple Encoders such as Elemental and Harmonic platforms.
• Configured profiles for full time streams and special sports programs such as NBA League Pass.
• Responsible for responding to customer reported issues and troubleshooting to resolution according to SLAs.
• Responsible for testing new Encoders in a proof of concept lab, writing up technical reports on finding of tests and making recommendations.
• Responsible for the functionality, operation, and configuration of packagers such as Harmonic and new vendor product such as Fabrix.
• AGILE environment
• Responsible for responding to trouble calls related to VOD and applications such as the TVEverywhere product and troubleshooting issues with breaking news feeds from CNN and HLN.
• Responsible for assisting other departments in troubleshooting LiveStreams and VOD streams such as the CDN team and Origin teams.
• Created MOPS and trained other team members and departments.

Confidential

Senior Systems Engineer

Responsibilities:

• Short term project to provide customers with accurate and immediate support.
• Evaluated vendor Encoders such as Sencore, Harmonic, and Arris for ease of use, quality of picture for Broadcast video, and adjustable Bit Rate.

Systems Engineer/Architect

Confidential

Responsibilities:

• Provided accurate results on time to internal and external customers.
• Responsible for the Architecture Design of next generation video network infrastructure and applications.
• Worked with vendors in designing next generation http streaming nVOD system.
• Worked with vendors and other Confidential business groups in the design and creation of specifications for linear OTT streaming network.
• Work with Program and Project Managers to meet timelines
• AGILE environment
• Experience with Akamai CDN architecture and caching.
• Worked with vendors and other Confidential business groups for designing DRM system architecture for next generation streaming VOD and nVOD.
• Trained Operations Engineers on the technology and architecture.
• Presented architecture to Executive level.
• Tested the architecture in the proof of concept lab.
• Responsible for the support of field trials.
• Created all technical documentation.

Confidential

Systems Integration/Software Development

Responsibilities:

• Integrated Cisco/NDS software with complex third party vendor solutions (VOD, PVR, IPTV, and OTT). Real Time, Live Linear Video streaming.
• Tested http streaming of Linear and VOD on Apple platform (HLS), Android, MSS, and HDS streaming.
• Worked with development and support teams to troubleshoot source code issues.
• Subject Matter Expert on DRM system known as Video Guard Connect/Unified Headend.
• Produced test documentation; e.g., Test Design Specifications or Test Plans according to IEEE829 standards.
• Responsible for end to end testing of http linear and VOD content to Apple and Android mobile devices, and analyzing failures through the ICOMS billing system to the mobile client using Linux tools and Apple tools such as XCODE for diagnosing iPad client crashes.
• Tested API interfaces (ReST and SoAP).
• Worked with software development to implement bug fixes
• Responsible for creation and execution of test cases pertaining to new code releases.
• Responsible for creating test environments for testing mobile devices by provisioning Confidential Modems and ICOMS billing system interfaces.

Confidential, Atlanta, GA

Integration-QA/Software Developer

Responsibilities:

• Provided customer support for Confidential ’s Confidential on the ATOM and ARM chipset.
• Received software images and installed them on the Puma 6 DOCSIS Confidential modems and IP Set Top Box known as the “X1” Platform.
• Received code drops from Software Development team and tested code on Puma 6 platform.
• Made corrections to code as required and tested.
• Work with various vendor teams and Confidential Project Managers to meet development timelines.
• AGILE environment
• Provided onsite support to customer, and provided them documentation and technical assistance.
• Managed the project, kept accurate records of trouble tickets and changes and provided feedback to Confidential team, and provided new images and patches to the customer.
• Provided training to the customer.
• Managed the project on site, acted as liaison between customer and Confidential management.
• Worked with customer to set up lab for various test environments, set up tests based on issues reported by the customer, validated if issue was Confidential software or customer software after merge and integration onto their hardware.
• Worked with C++, XML, shell script, and PERL.
• Created and worked with virtual environments using VBox.
• Worked with Linux.

Confidential

Senior Systems Software Integration Engineer

Responsibilities:

• Integrated NDS software with complex third party vendor solutions (VOD, PVR, IPTV, and OTT).
• Ensured customers were satisfied with support and results.
• Tested http streaming of Linear and VOD on Apple platform (HLS), Android, MSS, and HDS streaming.
• Experience with streaming video over Akamai CDN.
• Actively worked with development and support teams to troubleshoot source code issues.
• Subject Matter Expert on DRM system known as Video Guard Connect/Unified Headend.
• Produced test documentation; e.g., Test Design Specifications or Test Plans according to IEEE829 standards.
• Designed and executed functional and non-functional test cases to validate business and engineering requirements using HPQC.
• Specified and managed test data and test environment requirements.
• Carried out client-server load, performance, and capacity and scalability analysis planning and testing.
• Work within AGILE environment.
• Determined optimal software and hardware configurations for product releases.
• Performed end-to-end network traffic and bandwidth analysis.
• Created detailed installation and configuration documentation for NDS software.
• Assessed hardware and operating system requirements.
• Functioned as part of a highly collaborative cross-site international team.
• Worked within Linux OS.
• Transcoded video formats from MPEG to HLS.
• Worked with ABR streaming.
• Worked with RGB Encoder.
• Worked with IP Streamers, Origin, and Edge servers.
• Performed troubleshooting of streaming video through CDN.

Confidential, Atlanta, GA

Video Systems Engineer

Responsibilities:

• Provided customer support for Confidential Products on the Cisco and Motorola Platform.
• Performed troubleshooting and diagnosed applications and video issues to include software and set top box, DNCS/DAC.
• Provided solutions for customer systems.
• Performed on-site or remote installation of Confidential ’s server and set-top box software.
• Contributed to and prepared instructional documents and FAQs.
• Contributed to and prepared troubleshooting procedures, practices, and guidelines.
• Tracked all field issues with timely resolution and followed up with customers under Service Level Addendum (SLAs).
• Served as weekly after-hours 24x7 on-call Support Engineer on a rotating basis when not traveling to customer sites.
• Trained customers on Confidential products.
• Work with Project Management to meet development deadlines.
• AGILE Environment

Confidential, Atlanta, GA

Video Engineer

Responsibilities:

• Provided customer full support and accurate results according to requirements and expectations.
• Supported design and implementation of Interactive Tru2Way digital video related technologies.
• Supported the launch of field trials with regard to interactive technologies such as Caller ID to the Television and eTV applications such as Multi-Room DVR.
• Responsible for creating technical documentation and Visio drawings with regard to Tru2Way architecture.
• Performed troubleshooting of issues with DSG tunnels and delivery of code.
• Performed troubleshooting of issues with caller ID banners.
• Incorporated new interactive and Tru2Way technologies into the lab and supported the testing.
• Responsible for code pushes over DSG tunnels to Set Top Boxes.
• Supported Product Development with regards to the lab and field trials.
• Long term support of the Tru2Way platform, troubleshooting and analyzing issues and resolving them.
• Responsible for planning and design of HFC network.
• Responsible for setting up RF plant DSG.
• Loaded code to STBs via DNCS or DAC.
• Performed troubleshooting of RF related issues to include QAMs, QPSKs, DEMODs such as RPD, QPSK DEMOD, NC-1500, and OM-1000s.
• Analyzed STB Diagnostics to help resolve issues.
• Used various tools to troubleshoot EPG, VOD, and Video problems.
• Performed troubleshooting and supported Tru2Way servers and software as well as performed and supported upgrades and patches.
• Integrated new Cisco DNCS/RNCS code and Motorola DAC code.
• Created Channel maps and video sources in DNCS/DAC and APTIV ( Confidential ) when needed.
• Supported Tandberg VOD system, specifically Pitchers and Catchers, AMS, and MediaManager.
• Performed troubleshooting, upgraded Software, and installed Pitchers and Catchers.
• Supported VOD hardware (disk drives).
• Documented network changes and support documentation.
• Trained Colleagues on the system.
• Assisted other teams in the design and architecture of future centralized VOD system.
• Configured Harmonic QAMs.
• Tested MPEG 2 and 4 SPTSs and MPTSs.
• Worked with Linux and UNIX operating systems.

Confidential, Denver, CO

Senior Video Engineer

Responsibilities:

• Provided expected results to customer.
• Responsible for the Tru2Way/Aspen project as it related to Operations Video Service Desk in Denver.
• Configured, administered application servers, and supported all “new” video application infrastructure and architecture.
• Worked with applications over DOCSIS.
• Responsible for testing and integration of Two Way Conduit device (Dell 1950 Server running Red Hat Linux).
• Responsible for testing the Motorola Digital Terminal Adapter and integrating into Video Network.
• Responsible for testing and troubleshooting the Motorola Smart Stream Terminal Adapter.
• Assisted in troubleshooting and making configuration changes to the Two Way Conduit and TVWorks/ Confidential Server platform, to include Admin servers and MediaCast servers.
• Performed extensive TCP/IP Networking.
• Assisted the Video Service Desk to troubleshoot Tier Four MPEG video problems, analyzed IneoQuest alarms such as Video Stream and Audio stream issues.
• Provided Technical Training with regards to MPEG, Switched Digital, VOD architecture, Motorola and Scientific Atlanta (Cisco) headend architecture and devices, and HFC infrastructure.
• Created technical documents such as SMOPS and Technical training documents, Power Point presentations, and Visio drawings with regard to video architecture and operations guides.
• Worked with TruView tool, TVWorks DMS, Hobbit, and iVMS.
• Worked daily with Linux Red Hat to configure IP routes, troubleshoot network issues, and configure servers.