TECHNICAL PROFICIENCIES:

• Windows XP Professional
• Windows 7
• Windows 8
• Windows 2003 Server
• Windows 2008 Server
• Windows 2012 Server
• Sun Microsystems UNIX
• SuSE Linux
• IBM AIX UNIX
• VMware ESX
• HP Blade Server Technology
• IBM WebSphere 8.5
• IBM HTTP Server
• Active Directory
• Microsoft Exchange
• Microsoft WSUS
• RPC over HTTP
• Microsoft Internet Information Service (IIS)
• Microsoft Failover Clusters
• Symantec VERITAS Storage Foundation
• Symantec NetBackup
• Computer Associates BrightStor ARCServe
• Microsoft Office Suite
• Microsoft Access
• Microsoft Visio
• Confidential Remedy Version 5
• Confidential Remedy Version 7
• PuTTY and PuTTY Connection Manager
• ServiceNow
• Windows Shell Scripting
• UNIX Shell Scripting (BASH)

EXPERIENCE:

Confidential, Minneapolis, MN

Information Security Operations Analyst

Responsibilities:

• Manage access to servers and resources within Active Directory.
• Create various types of Windows Accounts and grant access to servers and resources.
• Setup File Shares on Windows Servers the configure it with Active Directory groups
• Create Group Policy Objects the configure them to do various operations.
• Create and process Change Requests to makes changes to servers or certain accounts.
• Troubleshoot accounts and access problems that are described in Incident Tickets.

Confidential, Eagan, MN

Systems Administrator

Responsibilities:

• Add New or Decommissioned UNIX/Linux Servers to ICMP monitoring tool.
• Create documentation that is used for performing department specific tasks.
• Setup server maintenance windows within Enterprise System Monitoring’s applications.
• Submit requests to Network Administrators to make changes to the Network Infrastructures to allow monitoring of application and servers.
• Setup Confidential Patrol Agents and Knowledge Modules (KM) on Window Servers.
• Setup Confidential ProactiveNet Administration servers and agents.
• Configure Confidential ProactiveNet Monitoring Policies to have Confidential Patrol Agents monitor an assortment of applications.
• Configure Confidential ProactiveNet Staging Policies to connect Confidential Patrol Agents to their assigned Integration Server cluster.
• Troubleshooting Patrol Agents that have been installed incorrectly, problems running, or connecting to Integration Servers.

Systems Administrator

Confidential

Responsibilities:

• Perform tasks for Application Development teams on production applications as a part of Separation of Duties and Sarbanes - Oxley.
• Create documentation that is used for performing department specific tasks.
• Create and track Remedy Tickets if a problem cannot be resolved by Incident Management and insure the ticket gets resolved.
• Execute Change Requests for development teams on productions and development servers.
• Open and moderate conference calls for critical incidents and crisis events.
• Troubleshoot UNIX User accounts access issues including resetting their passwords.
• Monitor data transfers and ETLs (Extract Transfer Load) between applications.
• Troubleshoot and resolve problems with Enterprise System Monitoring’s applications.
• Setup application maintenance windows within Enterprise System Monitoring’s applications.
• Manage Confidential Patrol processes that are used for communicating to Patrol Agents located all UNIX/Linux servers.
• Submit requests to Network Administrators to make changes to the Network Infrastructures to allow monitoring of application and servers.

System Administrator

Confidential

Responsibilities:

• Built Windows 2003 and Windows 2008 Servers in both physical and virtual environments.
• Created and maintained the VMware ESX server templates within VMware and used for quick server deployments.
• Worked on Windows servers that had connectivity or storage issues.
• Restore files, such as databases, using Symantec NetBackup.
• Setup Microsoft clusters with EMC Power Path, VERITAS Volume Manager w/Dynamic Multi-Pathing, and HP NIC Teaming.
• Used Confidential Remedy to coordinate support, troubleshooting, and business customer interactions.
• Created Virtual Machine Deployment and Decommission procedures.
• Assisted United States Postal Inspection Service with mission critical SQL 2005 Database Migration.

Confidential, Eden Prairie, MN

Systems Administrator

Responsibilities:

• Was brought into the ERP (Enterprise Resource Planning) System Implementation Project to assist and complete assigned tasks.
• Performed Data Scrubbing and Data Conversion of the data that was extracted from the old system.
• Setup Printer Queues within Confidential AIX for network connected printers for the ERP System.
• Designed the Quotations Form Overlays and Layouts for Invoices, Pick Tickets, Packing Slips, Checks, Purchases Orders, Customer Statements, Return Merchandise Authorization, and Quotations for the ERP System.
• Setup Fax Server to allow users to fax Purchase Orders and Confirmations out of the ERP System.
• Utilized Microsoft Access 2003 to extract data from the ERP System to create reports for various departments.
• Special recognition awarded to me presented to me by the President of Confidential for work on the ERP Implementation Project.
• Managed software licenses, hardware maintenance contracts, and company cell phone plan.
• Managed the Voice and Data service provider migration project.
• Managed the Service Center IT Infrastructure relocation project.
• Implemented a Laser Printer Maintenance plan saving the company over $2000.00 per year.
• Implemented a Server and Desktop patch schedule to decrease downtime.
• Implemented a Laptop Yearly Inspection plan to ensure the company property was not damaged and all software was patched to prevent damage to company property, data loss, and viruses.
• Deployed RPC over HTTP to all company laptops to allowed users to use Outlook 2003 over the Internet without a VPN connection.
• Setup the Company Intranet Site allowing employees to access company information.
• Upgraded the remote warehouses by setting up VPN connections to the main office, installed Wireless Access Points, and setup Laser Printers.
• Managed White Noise Generator project to cut down the ambient noise levels at the Corporate Office.
• Received copier specifications from the Vice President of Operations to procure new copiers.
• Created Outlook Forms to help sales representatives send orders and inquires to other departs.
• Procured and setup the new IIS Web Server for the company's new B2B E-Commerce site.