NOC Specialist Resume

SUMMARY:

Dedicated to learning while displaying great attention to detail and exceptional analytical skills .
I bring a solid understanding of IT concepts, network topology, and troubleshooting as I’ve monitored networks over a decade ensuring standards are met.
Some Cisco and UNIX experience monitoring links and running scripts.
Experienced analyzing infrastructure traffic, running as lead through major outages to minimize interruptions, while displaying an array of technical, communication, and problem - solving skills.

CAREER HISTORY:

Confidential

NOC Specialist

Responsibilities:

Document processes, SOPs, etc. to ensure accurate information is available across the team using Confluence and Service Now
Coordinate Incident and Change Management processes through Service Now ticketing system
Monitoring, and the managing/tracking of network infrastructure through Solarwinds and Splunk
Monitor and analyze revenue-generating and business-critical platforms (including software, hardware, network, and infrastructure) to ensure availability and performance in AppDynamics
Monitor data center infrastructure to ensure proper environmental state is maintained
Perform regular audits to ensure the health, performance, security, and management of all systems
Update monitoring tools when commissioning new infrastructure, services, or applications
Manage incidents and coordinate releases as defined by procedural documentation (e.g. coordinate all bridge calls, provide updates to technical staff and management, coordinate with vendors, etc.)
Perform and document post-release testing and provide feedback to the release teams
Perform defined operational processes and reporting
Assist with projects and maintenance on infrastructure, systems, and services, as requested
Work with vendors on issue resolution and communications

Confidential

NOC Associate

Responsibilities:

Compliant with all processes, procedures, and standards related to energy industry
Provide Tier 1 and Tier 2 support to end-users (system administrators, control room, and energy market participants) to diagnose, resolve, and/or escalate issues
Active monitoring through Traverse/Kaseya/Remedy of all MISO hardware and software
Some SIEM monitoring and analysis with Rapid7 (Nexpose) and Wireshark
100% Operational Awareness score 5+ years responding and initiating Major Incidents
Monitor and analysis of WAN, Firewall, Serial/MPLS health and links through Oracle (Solarwinds)
Assist System Administrators and Business Process owners in production related issues
Proactively identify incidents through active event monitoring and analytics to prevent or limit downtime, and when necessary escalate to backline support to restore services quickly
Create, resolve, and escalate service/change tickets using Cherwell/Remedy
Report and track system and application metrics regularly
Trend analysis and reporting of metrics, applications, active and stale network alerts
Coordinate with control room shift supervisor to minimize potential negative impacts to the system and outages of MISO applications

Confidential

QA Tester

Responsibilities:

Serviced 13 Executives and 50 additional team members as only on site desktop support tech
Configured and migrated PCs
Remote troubleshooting in a desktop and NOC role
Utilized Confidential ticketing systems capturing and ensuring all end user issues were resolved
Mapped printers and network drives, also created profiles through active directory
Added users to work groups and domains
Break/Fix
User install for Blackberry
Change of services for New Hires
Controlled and cataloged local assets