System Engineer Resume Union Township, NJ - Hire IT People

SUMMARY:

Providing real - time business solutions
Excel in system troubleshooting; quick solution finder with high resolution ratio.
Business objectives superachiever, operating in tight schedule and budget.
Craft and ensure planning and execution of long and short-term projects vital to company’s return on investiment (ROI). Fluent in French.

TECHNICAL SKILLS:

Security: CompTIA security+ and Cybersecurity First Responder (cfr )

Virtualization: Hyper-V, VMware and Virtual Box

Servers: Windows 2012, 2008 Enterprise R2, Oracle Sun Solaris 10, RedHat/CentOs 5 & 6

Operating Systems: Windows 10, 8, 7, XP and 2000, MacOS Sierra, System and software development life cycle (SDLC), LAN and Web Server Administration (Apache Web Server, Windows IIS)

Applications: Acronis, Symantec & Norton Ghost, MacAfee Endpoint Encryption, Wireshark, Windows Bitlocker, Kali Linux, FLIR Cloud CMS, U-San, NetSuite, Parature, Bomgar, Boldchat, Remedy. Windows, Meridian, Latitude, Horizon, EZ Client, Fiserv

Hardware: Motherboards, Processors, Printers, Memory, Hard Drives, SoC

Networking: TCP, UDP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, PPPoE, NTP, UPnP, P2PP, SMTP, SNMP, IGMP, 802.1X, QoS, IPv4, IPv6, SSL, TLS, LDAP, ONVIF S/G, PELCO D/P

PROFESSIONAL EXPERIENCE:

Confidential, Union Township, NJ

System Engineer

Responsibilities:

Install, maintain and update software.
Provide recommendation for department system upgrade critical applications.
Make decisions regarding system improvement and efficiency.
Ensure fine-tuning for mission-critical results such as transmission of tax returns to IRS e-file database.
Set up entire information technology (IT) infrastructure for overall smooth system setup complying with IRS mandatory electronic filing (e-file).
Design, set up and maintain active directory (AD) system allowing resources shared from centralized server, facilitating growing network of 2,500 customers nationwide.
Plan and deploy McAfee system encryption, vital to end-to-end system integrity, protecting 20 applications and overall 3K customers’ data.

Confidential, Ridgefield Park, NJ

Technical Support Engineer

Responsibilities:

Educated network engineers on planning, executing and maintaining central management system/video management system (CMS/VMS) infrastructure and teaching end users self-reliance as noted on weekly satisfaction surveys where success ratio went from 85% to 95%.
Educated integrators on 3rd party Edge device and VMS system including RTSP stream/syntax and ONVIF Profiles, reducing call volume nearly 25% and freeing up time for department to focus on other projects.
Created 10-12 frequently asked questions (FAQs) and how-tos, reducing need for chat, call and email support for section with largest volume in end users and technician calls.

Confidential, Manhattan, NY

IT Consultant

Responsibilities:

Helped all users including CEO and senior management settle in new environment, achieving team mission as priority (P1) assignment.
Supported Lenovo and Mac hardware so users felt confident and at ease in new setup, increasing production.
Helped IT map out AD resources to each client PC, leading to entire system running productively within minutes.

Confidential, Bridgewater, NJ

Information Systems (IS) Support

Responsibilities:

Led migration and rollout for transition from Windows XP to Windows 7 operating system (OS), using install sheet to thoroughly document process.
Ensured post-migration system integrity.
Applied fixes for all system issues with resolution ratio of 10:1. Resolved every technical issue in no more than 20 minutes, preventing need to send Lenovo Confidential to HQ for 3 days of repair.
Made applications and network resources available from single centralized system, meeting demand of site growing rapidly from 100 to 300 users without ever compromising data.
Worked hand-in-hand with IBM vendor for Multiprotocol Label Switching (MPLS) and STRATA software, facilitating decisionmaking and recommendation of products.

Confidential, Elizabeth, NJ

Windows System Engineer

Responsibilities:

Resolved Taxwise software diagnostic errors, leading to faster e-filing and timelier refund processing and reducing number of customers audited by IRS, which added to firm credibility.
Co-led entire migration project from Server 2003 to 2008 and in parallel, Windows XP to Windows 7, replacing obsolete system and significantly improving network and overall system latency.
Proposed adoption of paperless return preparation, saving $125K.
Installed VMware clients including Linux / CentOS server / clients on MacOSX, securing sensitive health care data, and environment for handling client sensitive information.

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System Engineer Resume

Union Township, NJ

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