Systems Engineer Resume

SYSTEMS EXPOSURE:

Hardware: Dell / HP servers and workstations, Apple iMacs and MacBooks, Mobile Devices, Polycom VC systems, Cisco Switches and Firewalls.

Software: Windows Server, DHCP, DNS, TCP/IP, Active Directory, Microsoft Exchange, Salesforce, Citrix, VPN, VMWare, JIRA, AutoTask, Apple iPhone IOS, Android OS.

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential

Responsibilities:

Server installation and maintenance
Executive support
Hosted and cloud systems administration
Backup and restoration administration
White glove customer service
Remote client support

Confidential

Service Delivery Manager and Systems Engineer

Responsibilities:

Work with clients to ensure they are receiving the most from their Matsco services and serve as their liaison to engineers.
Responsible for maintaining systems maintenance schedules (patching, monthly and quarterly server maintenances).
Recommend new products and services that best suit the clients’ needs. Also tailor existing services to maximize their function and cost - effectiveness.
Train new Matsco engineers on company policy, client IT policy, and Matsco internal systems.
Create and maintain internal and client documentation, including; business continuity planning, run-books, password and configuration databases, device inventory, and devices warranty information.

Confidential

Systems Engineer

Responsibilities:

Worked amongst a global IT team to build infrastructure and provide ongoing support for clients in the private investment market. Provided server and desktop support as a full-time resource and field engineer for multiple clients.
Built and maintained Miami and Manhattan datacenter racks (rack-and-stack, device replacement, new installations).
Managed hosted IT services, including: Hosted Microsoft Exchange, Windows virtual private servers, mobile device management (MDM), and cloud backup services
Updated (Dell and HP) Server hardware, firmware, and software as part of scheduled maintenance for New York, New Jersey, California and Illinois clients.
Traveled to client sites for on-site support and new office builds (CT, NY, NJ, and IL).
Acted as Level II escalation point for London and Hong Kong help desks
Created and maintain virtual servers in VMWare ESXi and Windows Hyper-V environments.

Confidential

Jr. Systems Administrator

Responsibilities:

Deployed and maintained computer systems for Confidential 's merchandise buyer and allocator site in Boston, MA.
Assisted the company's Senior Network administrator with the installation of servers in the NY Office.
Worked with 3rd party technology vendors; provisioning T1 circuits for stores and remote locations.
Configured Windows 7 Master Image for Confidential 's ‘CW-Price’ 45-store rollout. Grand Opening was 8/18/2011.
Managed access control for users (Active Directory, File Sharing).

Confidential

IT Service Desk Analyst

Responsibilities:

Worked directly under the department director, and handled work volume from merge of the London and New York Sony Music helpdesks; maximizing efficiency and maintain a solid, unified support infrastructure.
Managed user accounts for Active Directory, Blackberry Enterprise Server, and Microsoft Exchange.
Moderated access to network shares, group memberships, and programs for users.
Provided technical support for Sony Music’s employees, distributed labels, and remote users.
Setup email and managed email usage quotas for users utilizing hosted Microsoft Exchange.
Provided phone support for infrastructure and desktop-based issues.

Confidential

Systems and Server Logistics Manager

Responsibilities:

Purchased and maintained hosted Linux-based email production servers.
Managed accounts for hosted server platforms and monitored server health statuses.
Worked closely with development team to assure systems met the needs of the business.
Updated email-based subscription lists as advised by the company’s general counselor.

Confidential

Jr. Network Administrator / Store Systems Specialist

Responsibilities:

Maintained Frame Relay, DSL, and Dial-up services for over 50 of the company’s 150 stores statewide.
Configured Cisco routers and access points for WAN sites, bringing the corporate and store locations full wireless capability.
Rolled out secure debit and credit processing systems, bringing the company to Confidential compliance standards.
Built up 2 complete store networks from scratch, bringing both online well before their opening deadlines.

Confidential

Computer Technician

Responsibilities:

Prepared computer and audio-visual systems for rental use in marketing and public demonstration.
Provided 24 hour remote support for clients, as well as on-site support.
Was responsible for the delivery and pickup of company equipment, maintaining the inventory, and repairing damaged equipment.

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