PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Data Center Operations Administrator

Responsibilities:

• Draft changes for all server installations, decommissions and migrations
• Capture technical requirements that need to be included in each change ensuring the CI and CMDB reflect current hardware life - cycle.
• Review all changes and task assignments to ensure all technical requirements have been captured.
• Present changes during daily Change Advisory Board meetings to review any deficiencies and address stakeholder concerns.
• Identify servers, storage and appliances which have reached end-of-life and are scheduled to be retired.
• Communicate all hardware retirements to stakeholders that will impact applications and services hosted at Confidential collocation data centers.
• Collaborate with Storage Engineering to support storage vendor migrations and installations (EMC, NetApp, HP 3Par)
• Coordinate logistics with movers for server pickup and delivery between collocation data center sites in NY and NJ.
• Provide daily metrics to management for all service requests, incidents and changes assigned to the NYU Data Center Operations team.
• Review and update Data Center Operations procedures archived on the MCIT SharePoint site.

Confidential, New York, NY

Service Delivery Technical Coordinator

Responsibilities:

• Provide technical coordination and support for the One Confidential data center migration effort at the 390 Greenwich DC facility.
• Coordinate server move requests in support of data center consolidation.
• Coordinate change approval and implementation process with Global Command Center and system admins.
• Collaborate with backup admins to plan media tape moves and schedule offsite storage with Iron Mountain.
• Manage communications with all vendors during off-hour migrations impacting service providers.
• Identify end-of-life data center devices and initiate decommission through the global change process.
• Review change tickets submitted to change management through ServiceNow application to ensure mandatory information is documented correctly.

Confidential, Bridgewater, NJ

Infrastructure Solution Request Coordinator

Responsibilities:

• Communication and collaborate with stakeholders to facilitate completion of change requests within appropriate SLA.
• Primary contact for Change management activities related to project work as assigned
• Work with the project team to capture all infrastructure change requirements for implementation.
• Create, submit, and coordinate end-to-end movement of all Changes through implementation and closure to include CMDB updates and Compliance requirements.
• Represent Change Request during Change Advisory Board meeting
• Ensure key stakeholders are kept informed through the Service and Change lifecycle and that expectations are managed.
• Maintain a list of all change requests associated with project as applicable to ensure traceability.
• Ensure Change handover / knowledge transfer between Development teams, Operational teams and Service Management teams. Ensure all Change documentation and information is produced and distributed appropriately to ensure products are able to be fully supported post launch.

Confidential of NJ, Newark, NJ

Infrastructure Analyst

Responsibilities:

• This support includes monitoring systems, providing support in Microsoft technologies, help in provisioning systems, providing application support, asset management, and participation in enterprise projects.
• Enterprise system monitoring and support using SCOM, HP Insight Manager, SiteScope, and HP OpenView.
• Use HP iLo to analyze any power, CPU or memory alerts generated by the HP BLc7000 chassis.
• Apply latest security patches to servers in Wintel environment using VMware vCenter Protect.
• Migrate VM clients to available hosts and reset VMs using VMware vSphere Client.
• Take ownership of and troubleshoot any server hardware issue including escalation to off-shore vendor support.
• Troubleshoot and replace failed hard drives on the HP EVA 8000 using HP P6000 Command View Software.
• Use Failover Cluster Manager (cluadmin) to failover cluster resources and SQL services between active nodes and passive/standby nodes.
• Monitor batch job processing in Control-M and troubleshoot all job failures.
• Assist backup admin with requests using CommVault CommCell Console to schedule backups, tape rotations, and restores.
• Prepare daily VMware GRID report, outage report and SAN report for daily distribution to IT leads.

Confidential, Jersey City, NJ

IT Technical Analyst

Responsibilities:

• Provided application support for Merrill Lynch - BOA online Wealth Management platform which provides ability to enroll into Merrill Edge, place orders, track portfolio and other online investing functionalities.
• Served as first point of contact for all client-facing issues regarding the TotalMerrill, MyMerrill and MerrillEdge applications.
• Take ownership of initial incident triage to ensure all client-facing issues are resolved within SLA requirements.
• Use all monitoring tools to analyze and escalate any network, server or application fault generated by (Netcool, NetIQ, HP OpenView, Site Watch and Performance Monitor).
• Maintain expert level understanding of all client network devices including Citrix NetScaler load balancers, F5 firewalls, Cisco 2500 and 6500 series switches and Juniper routers.
• Use HP iLo to analyze any power, CPU or memory alerts generated by the HP BLc7000 chassis.
• Escalate any anticipated outage to appropriate client support teams within a timely manner.
• Dial into all client crisis center calls and escalate any action items to appropriate support teams.
• Maintain an accurate timeline and audit trail of any outage occurring while on shift.
• Provide metrics to include server uptimes and daily Netcool alerts generated.
• Take production Front End Web servers running Windows 2K8 out of service in Citrix NetScaler and run daily scheduled server caching maintenance.
• Schedule full, incremental and daily backup jobs using EMC NetWorker. Maintain on-site tape storage and scratch tapes. Schedule tape pickup with Iron Mountain for offsite tape vaulting.
• Interface with service providers and vendors such as Cisco, HP, ILX, Multex and EMC to perform needed systems support.

Confidential, NJ

Data Center Site Engineer

Responsibilities:

• Rack/stack servers, switches and other network devices including HP DL380/DL585, HP C7000 BladeSystem, Sun T2000/M4000/M5000, Dell PowerEdge, and Cisco Catalyst 6500 Series switches.
• Work directly with project manager, system admins, and SAN teams in order to prioritize projects and ensure installs are delivered to line of business within time constraints.
• Complete server OS build and configure networking (Windows 2003, 2008, RedHat Linux 5.x, Solaris v.8, VMware ESX 4.0), configure management port ILO/DRAC/ILOM, before turning over a new server install to business unit.
• Run copper cabling between devices and server farm switches; patch fiber cables at SAN fabric for connectivity to SAN switches.
• Prepare shift turnover report detailing progress of all completed and outstanding projects.
• Update and maintain accurate logs of all copper and fiber cross-connects including all hops between patch panel and switch.
• Complete change control requests after market hours for memory upgrades, replacing failed power supplies, swapping defective line cards, gbics and xenpacs, and installing NIC and HBA cards.
• Respond to incident tickets for network outages and server down issues.
• Unrack and decommission legacy network devices no longer in production and dispose of hard drives in accordance with the bank’s data security procedures.
• Escort vendors from EMC, NetApp, Verizon and Sun Microsystems and provide them with access to secured data center areas.
• Adhere to bank’s strict policies and best practices regarding cable dressing in cabinets, data center cleanliness and safety, as well as precaution working in a production data center environment.

Confidential, Newark, NJ

3rd Shift System Administrator

Responsibilities:

• Complete requests for server builds in accordance with Qwest’s SOE image.
• Remotely access Windows and UNIX hosts using RDP and SSH Client to verify file system alerts for high disk space utilization.
• Monitor network and system functions using various applications such as BMC Patrol and HP OpenView.
• Unpack, build, rack, cable, and configure client servers.
• Uninstall and unrack client servers and network equipment and package for delivery back to client.
• Follow up with client regarding ETA of server builds, software installs, cross-connects and server patching.
• Follow client instructions to make changes to client’s network devices including routers, switches, load balancers, firewalls and F5s.
• Recycle client internet applications (IIS and WebSphere) as required.
• Monitor backup server activity using Veritas NetBackup.
• Monitor data center environmental conditions including UPS, generator, battery and primarily HVAC operation to ensure proper cooling.
• Complete client requests for cross-connects between IDF room and customer equipment.
• Escort and assist technicians from Sun, EMC, and Dell in order to troubleshoot and replace failed hardware.
• Provide remote hands support in replacing router modules.