PROFESSIONAL SUMMARY:

• Performance - driven and accomplished Senior System Administrator with over eighteen years of diversified experience and success in leading the deployment and administration of innovative technology service offerings. Solutions driver who bridges the gap between technology initiatives and corporate goals with hands-on experience in Microsoft Windows Enterprise Servers, Active Directory Domain Services, Security Administration, and Network Troubleshooting.
• A Certified Microsoft Professional with a firm commitment to providing the highest levels of IT services and support while ensuring that all systems consistently meet all organizational goals.
• Top-performing IT leader with strong technical knowledge and experience in Infrastructure and Cloud Environments - hands-on experience in the efficient delivery of enabling IT services.
• People-oriented with excellent problem-solving, relationship building and communication (written and oral) skills.
• Consistently delivered top-tier performance, exceeding all goals while demonstrating natural leadership abilities.
• Hard working, driven, and dedicated professional with strong working knowledge of IT industry products, practices, and protocols.
• Excellent work ethic with ability to function independently with the highest level of professionalism and initiative.
• Trusted solution provider, known and respected for leading successful negotiation and management of large Infrastructure vendor contracts and change in projects while building credibility with executive teams and staff.

AREAS OF EXPERTISE:

• Technology Strategies & Business Continuity IT Infrastructure & Standardization Cloud and Mobile Computing
• Systems Security & Performance Global Vendor Management Strategic Planning
• Business & Technical Documentation Change & Operations Management Enterprise Architecture
• Leadership & Team-Building Multi Level Troubleshooting Project Management

TECHNICAL KNOWLEDGE & EXPERTISE:

Operating System: Windows XP, Windows 7 and 8, Windows 2000, 2003, 2008 R2, 2012, Red Hat Linux

Security: AVG Enterprise, Postini Email Security, Active Directory, Symantec End Point Protection 12.1, Group Policy, Live Vault Cloud Back-Up, SSO, Websence.

Applications: Google Gmail and Google Docs, Microsoft Exchange 2010, Microsoft Intune ManagementSmart Deploy Imaging, MS Office Suite, Terminal Server, SQL server.

Networking: TCP/IP, VPN, SSL, SAN, Knowledge of Router & Firewall, IpSwitch, OpManager, InfoBlock IPAM Basic Switch Configuration, Confidential KACE Appliance, Storage

Infrastructure: StorSimple Cloud Storage, vCenter, Confidential VRTX, Microsoft Virtual Servers, Data DomainHP ProLiant Servers, Thin Clients, VMware ESX Server 5.5, SAN environment, SCCM

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Senior System Administrator

Responsibilities:

• Manage and support multiple PowerEdge Confidential VRTX Blade servers with Confidential hosts and SAN storage.
• Improve server performance by performing regular maintenance and security updates, and utilizing Ipswitch monitoring software to monitor servers and network infrastructure devices.
• Work with Active Directory, user account creation, and modification, file permissions, DNS, DHCP, and DFS.
• Monitor network performance and provide statistical reports for both real-time and historical measurements; recommend architectural improvements, design solutions, and integration solutions.
• Supervise daily inspections of automated tasks, including data back-ups and restores, and SCCM administration.
• Provision and manage Windows servers on multiple Confidential host’s environment, including managing alerts and performance.
• Manage IP and DNS environment using InfoBlock IPAM.
• Installed all new UPS and PDU systems in local NOC, configured with redundancy and web access managing.
• Administer data back-ups and data restores with LiveVault appliances and Microsoft Storsimple cloud backup.
• Configure Websense Web Filter and Security to ensure a compliant network and stop web threats.

Confidential, Fremont, CA

Senior System Administrator

Responsibilities:

• Troubleshot incidents by recording detailed information from the client and communicating it to the correct department for further assistance; documented all server and network problems and other unusual events in detail.
• Improved customer satisfaction by providing technical support and helping out with business needs.
• Led complex installation and maintenance of the sites VMWare environment including supporting and conducting physical to virtual server consolidations
• Installed, optimized and configured Windows 2008 and 2012 servers and application upgrades.
• Managed Windows Servers, security patching, and supporting all aspect of AD environments.

Confidential, Pleasanton, CA

Senior IT Analyst

Responsibilities:

• Managed Active Directory Services, including OU’s, GPO’s, DNS, DHCP, Domain Trusts, and Replications.
• Installed and configured HP ProLiant G8’s, installed Windows 2008 R2, installing RAM, Fiber Cards, Setting up iLO, RAID setup, and cage racking.
• Managed and developed a technical team to ensure product delivery and stakeholder satisfaction; defined deliverables, managed workloads, conducted performance reviews and ensured strict compliance with company policies.
• Implemented a new imaging cloning server with a single master image; producing faster imaging and quicker respond time for deploying Confidential and Confidential laptops saving hours of time in setting up new laptops.
• Assisted manager with any IT related issues, including network troubleshooting, manage projects, and assisting in hiring new candidates.
• Represented support team in management meetings, influencing executive management team decisions regarding hardware, software, training, IT policies and guidelines for systems support and operations.
• Managed and operated VMware vCenter 5.5, deploy Windows server 2008 R2, and 2012 Virtual Machines.
• Supported remote users with several technical issues, including VPN and network troubleshooting.
• Drove top-performing team through the implementation of various upgrade plans that ensured minimal risk exposure to the business, providing operational continuity; implemented best practices during upgrade and expansion.
• Installed and configured multiple ESX 5.5 hosts, and vCenter 5.5.
• Instrumented Laptop hardening per SOX compliance.
• Successfully completed projects on time and provided documentations.
• Supported Mac with hardware and O/S, Mountain Lion, Mavericks, and Yosemite.

Confidential, San Francisco, CA

Senior System Administrator

Responsibilities:

• Developed an innovative IT strategy to enable growth and scalability while minimizing potential risk and costs.
• Oversaw AD DS administration, and configuration, maintenance of Windows 2003 and 2008 R2 servers.
• Created documentations for both the company and clients such as capacity planning guidelines, statements of work, network and system audits, and solution architecture documentation to ensure consistency and repeatable success.
• Personally implemented firm’s first software and management distribution process, and played a key role in software updates, system patches, monitoring, and asset management.
• Installed and configured SharePoint with MS SQL 2005, installed WUSU on HP ProLiant Servers, installed VMware ESX 4.0, and implemented Virtual Servers.
• Handled the implementation of commercial wireless to all Confidential suites, while also spearheading the implementation of anti-virus software for employees worldwide.
• Configured an implemented SFTP server throughout the company, enabling the uploading and downloading of up to 50 gigs plus data, which enabled information sharing.
• Provided key leadership to virtually all aspects of the daily system administration process; instrumental in expanding the firm from only a few employees to more than 2000 personnel.
• Configured and racked Force10 network switches, built a server network environment, installed new power supply, and installed MS Certificate Server.

Confidential, Pleasanton, CA

System Administrator

Responsibilities:

• Achieved optimal operations, uptime improvement, and staff and client satisfaction by overseeing continuous improvement initiatives to existing business IT operations and infrastructure management systems.
• Oversaw system administration, installation and configuration work, system testing and troubleshooting, maintaining servers, quality assurance, new product evaluation and maintaining system records.
• Personally implemented and streamlined new IT help desk ticketing system, assisted with upgrading of Windows 2000 domain to a Native Windows 2003 Domain environment while managing and supporting Confidential cx300 SAN disks, using EMC Navisphere Management tools.
• Handled the creation of snapshots, LUNS, storage groups, disk mirroring, snap view sessions, and reporting, and also installed and connected UPS units to production servers (with alerting software).
• Also installed three Confidential 2950 servers with Vmware ESX 3.5, as well as company’s SQL 2005 production servers in a MS clustered environment, which included a new tape library with SCSI attached.

Confidential, Pleasanton, CA

IT Engineer

Responsibilities:

• Successfully managed lower level engineers; identified team member’s capacity and delegated tasks during large scale projects; cross-trained other staff and clients with the use of various technologies.
• Mitigated downtime and ensured optimal performance of all IT equipment by performing preventative maintenance, root cause analysis, and verifying the integrity of the institutes’ IT infrastructure environment.
• Supported Windows servers with appropriate hardware and software, and ensured timely and effective product installation.
• Personally evaluated alternative solutions, and recommended products to meet project needs.

Confidential, Redwood City, CA

Support Engineer

Responsibilities:

• Achieved significant service improvement by providing daily engineering support, imaging new laptops and desktops, managing servers, creating and overseeing data backups and restorations, and system testing and troubleshooting.
• Provided support for more than 250 users, both locally and remotely, which included e-mail accounts maintenance, new-user setup (using Active Directory), configuring organization units, and assigning group policy objects.
• Managed Microsoft Exchange 2003 Server, created e-mail accounts, managed box installations, and tracked inbound and outbound mail.
• Imaged laptops and desktops utilizing Ghost 9.0 with unattended installation, and also installed Windows 2003 Server on HP servers and desktops.
• Coordinated backups and restorations using Veritas Net Backup 6.0, with backups including MS Exchange mailboxes, Information Store, AD system states, and SQL data.

Confidential, Mountain View, CA

System Administrator

Responsibilities:

• Supervised system administration, system installation, configuration work, system testing and troubleshooting, administering user accounts, maintaining servers, disaster recovery, and quality assurance.
• Worked with Windows 95/98, NT, and 2000 on Confidential laptops and Confidential desktops, while also working with domain and member servers, DHCP, WINS, DNS, Terminal Server Admininstrtion, Remote Access Server, VPN, and IIs.
• Optimized operations and delivered cost savings by resolving network/VPN and network connectivity for five remote worldwide offices.