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Systems Administrator/help Desk Support Resume

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Edison, NJ

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SUMMARY:

Driven Computer Technician with extensive knowledge in Windows and VMware. Strong performance in troubleshooting, installing, and repair. In combination, excellent customer service skills, ability to learn technologies and obtain new skills quickly.

TECHNICAL AND CUSTOMER SERVICE EXPERIENCE:

Confidential, Edison, NJ

Systems Administrator/Help Desk Support

Responsibilities:

  • Monitor LogMeIn alerts from client servers for various issues
  • Monitor backup status alerts from Symantec Backup Exec and Veeam backup software
  • Coordinate network and server equipment troubleshooting with clients for issues such as hardware replacement and identifying physical network issues
  • Rack and stack new servers and network equipment
  • Run cables for ethernet and fiber optic connections
  • Perform server hardware upgrades, tape rotations and coordinate pickup for offsite storage
  • Perform Help Desk functions such as troubleshooting printers, email, Windows XP, 7, and 8, networking connectivity, and Microsoft Office issues
  • Troubleshoot issues in Microsoft Server 2003/2008/2012 environment including Active Directory and monitor alarms in VMware vSphere

Confidential, Iselin, NJ

Service Delivery Engineer

Responsibilities:

  • Assist end users with day - to-day computer and application issues such as Microsoft Office and Quickbooks
  • Troubleshoot Citrix application connectivity issues
  • Troubleshoot server issues for end users or NOC alerts including memory and CPU usage
  • Coordinate application install/upgrade/updates with higher level teams per client instructions.
  • Restore files and folders from backup using Commvault software
  • Manage AppRiver spam filter
  • Maintain web filters using Umbrella

Confidential, Piscataway, NJ

Level 1 Support Analyst

Responsibilities:

  • Utilize Remedy Ticket system to handle incoming client support request
  • Troubleshoot issues with Wyse thin clients
  • Coordinate with ISP in troubleshooting network connectivity and printing issues
  • Configure patient and employee devices for wireless access

Confidential, Elizabeth, NJ

IT Technician Data Center

Responsibilities:

  • Maintain internet access, email aliases, and email filter lists
  • Provide daily support to Windows 2000/XP/7 and Ubuntu Linux end users using software such as OpenVPN and WinVNC
  • Install, troubleshoot, and repair HP laptop and desktop computers and printers
  • Install, maintain, and repair HP ProLiant servers, and MSL Tape Libraries in Data Center
  • Manage Barracuda Spam and Virus Firewalls
  • Maintain documentation pertaining to Data Center systems
  • Create purchase orders for equipment and software using Confidential Track It

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