SUMMARY:

• An incisive professional with around 15 years of cross cultural experience in, IT Infrastructure and management with technical expertise in implementation, operations & support functions.
• Expertise in managing & overseeing multiple customer accounts and the successful initiation, execution & delivery of projects in various technologies and monetary values.
• Good experience on Confidential Introscope APM Suite and CEM.
• Very good knowledge of Dynatrace & AppDynamics APM.
• Comprehensive background in the installation, upgrades, configuration, rollout and support of Confidential BTO software like OM, Site Scope, Reporter, PM, NNMi.
• Ability to administrate and support BSM, Omi, Confidential & BAC.
• Ability to implement and configure Serena Suite of Products.
• Ability to administrate and configure X - Matters in large scale organization.
• Good knowledge of IBM WebSphere and Oracle Weblogic servers.
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
• Familiar with ITIL process and ability to work under pressure, after office hours & on-call support.
• Effective problem-solving skills required to resolve project issues and challenges in a timely manner.
• Professional experience in SQL SERVER Database Administration and Production Servers maintenance related to Financial and Manufacturing databases.
• Experience in upgrading SQL Server from 7.0 to 2000 and by In-place upgrade process and as well as side-by-side upgrade process
• Good working Knowledge of ITSM tools & reporting tools.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta

Sr Systems Analyst (Applications & Systems Support)

Environment: The Scope of this project is to migrate widely implemented infrastructure components from Hyperic and SCOM to Confidential Site Scope. Confidential Site Scope 11.24/11.32 is integrated with Confidential BSM and events are configured with event mapping templates in Site Scope. Alerts are configured to notify EOC. For few applications both EOC & Application owners are getting notified.

Responsibilities:

• Assist in the implementation of group collaboration technologies within the enterprise.
• Plan for installation Hardware, Software, Sizing etc.
• Install, configure, upgrade and manage Confidential SiteScope.
• Review and install new patches on servers.
• Integrate Confidential SiteScope with Confidential BSM with help of OM agent.
• Create service maps and models in RTSM.
• Create and maintain alert integration between Confidential SiteScope and OMi.
• Manage product licenses.
• Monitor windows and UNIX systems in Confidential SiteScope.
• Monitor applications in Confidential SiteScope.
• Meet System and application owner for new monitoring requirements.
• Participate in on - call schedule.
• Participate cab meetings for major infrastructure changes.
• Weekly status meeting with team.
• Work closely with EOC.
• Work closely with Infrastructure and application teams. (Winnows, UNIX, Network, Application etc.) & Confidential Support.
• Configured complete organization infrastructure monitoring with help of Confidential SiteScope.
• ‘Create & maintain solution documents for Systems and application monitoring.
• Generate script with VuGen or Load Runner. Experience in installation and setup of DynaTrace, collector and analysis server in production environment.
• Responsible for maintenance and upgrade of on Premises Dynatrace deployment.
• Experience in setting up Dynatrace agents on multiple platform.
• Business transaction, dashboards and reports in DynaTrace.
• Configuring Dynatrace collectors & incident/alerting.
• License and capacity management
• Plugins installation and configuration.
• Pure Path, thread dump, memory dump analysis.
• Server error/exception log analysis & basic + advance troubleshooting.
• Collecting support archive, session attributes for troubleshooting and support with APM vendors.
• Creation of system profiles and sensor groups from administration console for every application.
• Sensors instrumentation on application code level to fetch the information of particular method.
• Create custom measures to build new dashboards or charts to view the application behavior.
• Custom business transactions to capture particular argument/session attributes.
• Create and configure standard dashboards to monitor application availability, page response times,
• Script bottlenecks, CPU, memory utilization across web pages, etc.
• Setup thresholds, alerts/rules, troubleshoot and resolve any data mismatch issues.
• Good in other miscellaneous tasks like managing access permissions creating support archives, daily & weekly call, monthly review meeting, raising support case with Dynatrace for any issue.
• IIS administration.

Confidential, Denver, CO

Responsibilities:

• Coordinate with DB SMEs.
• Configure DB monitoring.
• Apply DB patches.
• Prepare status reports.
• Schedule meeting with Confidential Directors, Offshore team, Onsite Leads & SMEs.
• Working closely with Windows OS teams in USA & India for fixing vulnerability.
• Working closely with multiple USA, Singapore & India teams for 24X7 operations.

Confidential, San Antonio, TX

Confidential BSM Administrator

Responsibilities:

• To provide L2/L3 support & handle enhancement projects for Confidential Enterprise Monitoring tools like Confidential BSM, OMi, uCMDB, Confidential, OMW, NNMi, OVPM, OVPI, xMatters, SEP-11.
• L3 Support & Projects: To provide L3 support for above tools and handle monitoring enhancement projects.
• Maintaining the BSM application including configuring new Confidential ’s VuGen scripts, Sla report, maintenance reports, monthly and weekly system health reports, integrate Omi to BSM, apply updates and patches, and create custom dashboards and views
• Prepared project plan and timeline to meet deliverables.
• Worked with off shore teams and management to increase better monitoring for mission critical applications for a better proactive monitoring.
• Installed critical patches on all management servers.

Confidential, Memphis, TN

Environment: INTROSCOPE 8.0, 9.1 & 9.5 configured in clustered, which is what Confidential is currently using.

Responsibilities:

• Provides administration and maintenance of CA APM Windows/UNIX infrastructures; PROD, DEV, and QA MOM, Collectors, ADA, and Web views
• Assists in supporting JVM and component monitoring in PROD and non-prod environments
• Tests activities as well as cross-train other teams on utilizing the CA APM tools suite; Management Modules, Alerts, Agents, Metric Browser and Dashboards, Transaction Tracing, SOA Dependency Mapping
• Design and build activities for automated solutions and Integrations covering CA APM tools
• Provide Metric Reporting for CA APM infrastructures; Monthly Agents installed; Monthly JVMs instrumented; Monthly Emails Alerts Sent, via CLW and Complex SQL Scripts..
• Perform Agents Installs on multiple platforms; (DotNet, Weblogic, WebSphere, MQ, MB, WAS, Tomcat Application servers)
• Provide Administration Support using Confidential CEM Tools
• Provide Queue Messaging and Message Broker support through Data Power and Service Oriented Architecture functionalities, and Remote Agent Support
• Installed Confidential Introscope Workstations for Database and Weblogic Application Server performance tuning and problem diagnosis of J2EE applications
• Configured and Supported Confidential Enterprise Manager, EPA Agents and Introscope Dashboards to identify, prioritize and resolve client problems before users are affected; Service Manager, Webapp Servers
• Created email alerts of all hardware/software errors or warnings monitored by CEM
• Updated custom PBD files for addition metric collection for application specific measurements
• AppDynamic - I have attended few meetings with Confidential SMEs to setup AppDynamics in Confidential .

Confidential, Sunnyvale, CA

Environment: GCX, GDX & GSX

Responsibilities:

• Project involved in managing retail Infrastructure with following activities
• Manage and maintain application, web and DB servers.
• Capacity Planning for DB, web and application servers
• Interfacing with SE to ensure correct builds
• Initial sanity check and environment validation
• Initial applications setup;
• Validate DB sizing; troubleshoot the server issues
• Manage load balancers for the application. Define content switching rules.

Confidential, Peoria, IL

Responsibilities:

• Worked as a Tools consultant to lead tools track in CAT 24x7 finding project
• Worked on Information gathering for following Products.
• Application Monitoring -Multi-vendor APM (Application Performance Management) tools exist with varying degree of usage. Namely; Quest Fog light, Confidential Introscope, BMC TMART, Compuware Strobe & Nimsoft
• Monitoring Automation - functions are limited to MS SCCM used for patch management, software delivery, inventory collection, MDM (mobile device management) and reporting.
• Workflow based automation tools are not being used in GIS; typically used to increase operational efficiency.
• Event Correlation & Impact Analysis
• “Single Pane View” of alarms is achievable by using either BMC BEM (BMC Event Manager) or BPPM (BMC ProactiveNet Performance Management) consoles. Currently both are used as BEM still retains many integrations.
• Service Impact & Root cause analysis is missing; the capabilities are available in the tools but, not yet implemented
• Nagios - Widespread use of open source tools, especially Nagios have been observed in CAT GIS.

Confidential, Denver, CO

Project Manager / Technical consultant

Responsibilities:

• New development and configuration in BSM 9.0, Confidential OM 9.0, Reporter, OVPM, Site Scope 10, BAC 7.x, NNMi 9.
• New product installation, migration & testing,Template creation in crystal reports, Reporter and OVPM
• Provide operations support for monitoring tools and systems.
• Create and maintain technical and knowledge base documents
• HPUX, AIX, Solaris, Linux, and Windows agent installation, trouble shooting.
• Agent migration DCE to HTTPs. Define and create process to resolve current issues.
• Product licenses management.
• Work closely with Confidential internal teams and vendors.
• Installation and configuration of various SPIs.
• VB & Perl Script.

Environment: Confidential OV Suite of Products Alarm Point, MS SQL Server 2008 administration.

Confidential

System Analyst

Responsibilities:

• Involved in major activities like IP readdressing for Confidential OV management servers.
• Product migration, Backup Planning. Define and create process to resolve current issues.
• Licenses management. Technical and knowledge base documents.

Environment: Confidential OMW, Reporter & PM with MS SQL Server 2008 administration

Confidential

Team Lead

Responsibilities:

• Technical team led for Enterprise Services Management team at IDC (India delivery Centre) drive the completion of all Support related ESM-IDC tasks
• Drive technical direction for ESM-IDC team & Demonstrate proficiency in all ESM products
• Help team members to identify and meet individual as well as team goal
• Maintaining the team focus on meeting objectives set by senior leadership
• Define and create process to resolve current issues.
• Lead meetings and set team goal that deliver results.
• Drive the improvement of the escalation, documentation and issue tracking status to all ESM related system and infrastructure outage.

Environment: Confidential OVO 8 on HP-UX, Confidential NNM 8i / 7.5 on HP-UX & Windows, Confidential OVOW 7.5 . Confidential OVPM 6.0,Tel Alert, Familiar with Perl Scripting, Microsoft - Server Management with SCOM, MS SQL Server 2005 administration

Confidential

Systems Analyst

Responsibilities:

• Involved in solution design and implementation of shared services.
• Implementation of new Confidential Open View products.
• OVOW Implementation and configuration.
• Upgraded of OVOW 7.21 to OVOW 7.5, NNM 7.2 to NNM 7.5. with Step by Step migration.
• Implementation of NNM and configuration of devices like Routers, Switches,
• Servers up-down monitoring, LL as well as MPLS network.
• Implementation & configuration of Confidential OV Reporter and OVPM
• Back up drive configuration HP-DLT-VS 80.
• Daily, weekly & Monthly backup of management servers.
• Maintenance planning for Confidential OV Suite.

Environment: Confidential OV NNM on windows 7.5 AE, Confidential OVOW 7.21, Confidential OV Reporter, Confidential OV Performance Manager, Confidential OV Service Desk 4.5, Confidential OV Internet Services 5.0, MS SQL Server 2005 administration

Confidential

Systems Engineer

Responsibilities:

• Extensive experience in customization, of Open View suite like Confidential OV Network Node Manager (NNM), Open View Operations (OVO) and OV Reporter on Unix as well as windows OS Platforms.
• Extensive experience in customization, of Open View suite like Confidential OV Network Node Manager (NNM), Open View Operations (OVO) and OV Reporter on Windows OS Platforms.
• Involved in solution architecting process for various Confidential Open view projects.

Environment: Confidential OVO 7.x & NNM UNIX, Service Reporter 3.5, Service Information Portal 3.2, Crystal Reports 8.5

Confidential

Member - Managed Services

Responsibilities:

• Monitoring the Confidential bank network.Preparing and updating daily Log files which includes link Name, Up time, Down time, Name of the engineer who assigned the job, Name of the engineer working on it, Reason, category of Incident, Category of incident management.
• NMS engineer should inform Daily link status / Network information to all the Confidential bank officials and our all over India NIS team in the morning via mail.
• Daily reports with appropriate reasons for previous day should be prepared.
• Escalation of the Link to corresponding regional engineer and follow-up for the same.
• Assigning alternate Path if primary link goes down. I.e. Providing ISDN connectivity for the Branch
• Prepare Report like Link, Device ATM Locations, ISDN Uptime and Utilization of links from Q-WAN
• Running Data export and Store Procedures at proper time.
• Configuration of new objects like Router / Links in Confidential NNM & Locations in the Q-WAN.
• Checking and diagnosing Consistency of Maps and Objects with Database
• Assuring proper backup / Tape Backup of NMS & System Data & working of NNM and Database’

Environment: NNM, OMW, Reporter, OVPM, SD 4.5, DP