SUMMARY:

I.T. Professional with 5 years of experience in diverse and challenging positions. I have developed knowledge and analytical thinking applied to a range of specializations, including Systems Administration, Network Administration, Virtualization and Automation. Track record for diagnosing problems and consistently delivering effective and practical solutions. Quickly learn and master new technology; equally successful in both team and self - directed settings.

TECHNOLOGY:

Operating Systems: MS Server 03/08/12/16, MS Desktop 7/8/8.1/10, RHEL, OEL, CentOS, Ubuntu, Chrome OS, ESXi v.4.1-6.5

Storage & Backup: Windows Server Backup, Windows Server Essentials Backup, Semantic Backup Exec, IBM IronMountain, HPE MX Connected Backup, Dell SAN Management

Languages: PowerShell, DOS, Visual Basic, Bash, C#, Ruby, Python, YAML, HTML, JavaScript, NodeJS

Networking: DHCP, Cisco Meraki MX Series, Network Load Balancing, Citrix Netscaler

Virtualization: VMWare, Hyper-V, XenServer, ProxMox, VirtualBox, AWS

Infrastructure: Public & Private AWS, MS HA Clusters, VMWare farm, Datacenter Hands & Feet

Automation: Puppet, SCCM, WSUS, Management Engine Desktop Central, Image Creation, Zero-Touch Imaging, PDQ, Scripting, Desired State Configuration, IBM Cast Iron, Home Assistant

Monitoring: SCCM, Spiceworks Network Monitor, NCentral, PRTG, EM7, Netreo

Ticketing Systems: Spiceworks, OS Ticket, Service Now, Fresh Desk, ConnectWise, Kayako, Samanage, Axios Assyst

Applications/Services: Oracle EBS, Citrix, DNS, IIS, Active Directory, WDS, MDT, Windows Print Server, GPO Management, MS Office, Adobe Creative Suites, FTP, SFTP, SSH, DNS, Apache, JBOSS, Nginx, OpenVPN, PfSense, Xentyal, Rockstor, FreeNAS, APC UPS, Replication, NodeJS, Web Development, NanoHeal, Airwatch, FireBase

Certifications: MCP, MCSA Server 2012, A+

EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Offshored 11 internal accounts to a contracted company in Philippines. Assisted in developing the overall strategy and scope of work for the transition. Developed IT infrastructure and end-user delivery. Traveled to Philippines for a month to train engineers and managers on process.
• Lead a NaviGo Scholars team, a local non-profit that aims to link high school students with local businesses. Hold sessions to develop the students’ knowledge of the IT industry.
• Perform regular inspections of onsite datacenter.
• Oversee onboarding/offboarding process from both a manual and automated perspective using Samanage API, PowerShell and manual efforts.
• Daily user administration in our onsite and cloud services such as O365.
• Perform administrative tasks on public cloud firewall, DNS, and maintained vendor relationships.
• Procure quotes and RFPs for potential business. Assisted project managers when onboarding new clients and provided SA services for in-house.
• Handle internal and 3rd party certificate management.
• Monitor, maintain, provision, and decommission 150+ servers onsite and off-site comprised of both Windows and Unix systems.
• Create GPOs, AD automation, DNS maintenance, replication between sites, file system management, user data management.
• Maintain over 4000 users and 1500 computer systems.
• Create documentation and processes for runbooks and disaster recovery.
• Install OS patches and software monthly.
• Ensure daily backups are completed.
• Identify user needs and deliver custom solutions.
• Administer machines using SCCM and Puppet.
• Creation of corporate computer images.
• Develop programs and scripts used to assist in daily tasks.
• Developed a corporate widget for providing users with information about their computer systems.
• Redesigned our imaging platform from a 3rd party tool to an in-house tool customized to our environment.
• Created a dashboard as a single pane of glass for all systems used by the operations team. Also featured a client/server connection and API front-end available.
• Installed two new Dell SAN devices and migrated existing 08’ file server to 16’ Standard.
• Migrated existing VMWare 4.1 farm to 6.5 with datastores moved to the new SAN.

Configuration Specialist

Confidential

Responsibilities:

• I was responsible for imaging client machines via SCCM, FOG Server, Semantic Ghostcast, and physical installs.
• Upgraded physical hardware to meet the client’s needs and repacking in OEM boxing.
• Racked server buildouts. While at Pomeroy I worked on a team to install 500 blade servers, wire/label them, and apply the server image to each machine.
• Mobile Device Management. Applying configuration profiles via Apple Configuration Manager for 1000+ devices.
• Break/Fix printer repair. Printers and laptops that had reached EOL were cleaned and recorded for donation.
• At the end of my Pomeroy career, I worked in the call center providing desktop support for Compass Bank. I assisted in Mobile Device enrollment, Citrix XenDesktop management, and account lockouts.

Confidential

Systems Administrator

Responsibilities:

• Performed System Admin tasks for 5 of Confidential ’s clients - they are all enterprise-level environments and are a mix of both Windows and Linux/Unix.
• Created and/or modified scripts for various tasks such as moving users in AD, appending information to user-fields, querying system information, moving/copying files, startup scripts for drive mappings, etc.
• Creation of new server instances whether that be via ESXI, Hyper-V, AWS, etc. I was usually tasked with the creation of the VM and initial provisioning like installing underlying pre-requisites might be needed. Ex: Recently asked to create new OS Ticket instance in AWS.
• SCCM Management and installation. I have experience creating application packages from source for deployment, building software packages for OS/Security/Application patching, and remote management.
• Worked directly with internal business units to provide seamless IT experience and meet their needs from a technology perspective.
• Research, demo, and implementing new software and infrastructure to support the needs of our business.
• Coordinated with vendors and customers for onboarding and company acquisition.
• Worked directly with Microsoft on migrating on premise Exchange to O365 hybrid-environment.
• Revamped onboarding process from manual process to completely automated via PowerShell and ruby API.
• Developed custom applications for various business needs such as an informational widget tool for end-users to assist the Service Desk when troubleshooting.
• Maintained all software/infrastructure services that the business relies on during entire life-cycle.
• Maintained over 300 Windows/Linux servers in multiple domains and AD forests including multiple remote sites over VPN, MPLS connections, and cloud locations.
• Managed over 2000 workstations and 3500 users.
• Ensured all server/network/process documentation is up to date on a regular basis.
• Provided training and rule development for the service desk and deskside personnel.
• Scheduled necessary maintenance windows internally and with vendors to ensure quality of service and try to maintain the highest level of uptime possible.
• Adhered to a ITIL-oriented change management process when implementing Production-tier changes.
• Integrated an APC UPS into customer’s LAN to ensure 100% server uptime.
• Created/modified Puppet modules for customer to push out configurations to clients.
• Created/modified thresholds for managed services like CPU/Memory/Disk Space utilization for alerting the customer.
• Performed RCA on both Windows and Linux/Unix servers.

Confidential

Desktop Engineer

Responsibilities:

• Confidential specializes in IT support for the education system from grades K-12. I was solely responsible for the entire LAN of Mercer Elementary School and provided support for the other 8 schools in the Forest Hills School District.
• Break/Fix/Install printers, fax equipment, VOIP, ran Ethernet cabling, and installed wireless access points.
• Added users to Active Directory, used PowerShell scripting to modify user-fields in AD, created GPOs for various tasks including: application deployment, drive mappings, security group creation, blocking portable-apps, etc.
• Maintained DHCP server.
• Created the client images that were used for the 2015-2016 school year (these were W7, W8.1 images) I used both WDS and SCCM for image deployment.
• Performed routine backups on the servers on-site via Semantic Backup Exec.
• Managed Google Apps & Admin console as they were a Google-based district.
• Successfully migrated locally-stored end-user data from our physical servers to each user’s Google Drive account, removed the folder-redirection GPO in place, and wrote a script to re-write the computer’s registry values to point to the user’s Google Drive directory, thus ensuring better file management as well as adding cross-platform functionality and freeing file space on our local servers.