TECHNICAL SKILLS:

SOFTWARE EXPERIENCE: Windows 2008 R2 server with Active Directory, Windows Server 2012, Windows 7, 8.1, and 10.0, Windows Server 2008 and 2003, Microsoft Exchange 2007, 2010, and 2012 Microsoft SQL Server 2005, 2008, 2008R2, 2012, and 2014. PostgreSQL versions 8.x - 9.x, Oracle Database versions 11.x-12.x, Microsoft IIS 5.0-7.0, Windows Hyper-V server, VMWare VSphere client 5.5, VMWare ESXi and VMWare server 2.x, Fedora Linux v. 15 and higher, Ubuntu Linux 10.x, Red Hat Linux versions 5 and 6, Zimbra Mail Server, Microsoft Office 365, Google Apps, Microsoft Office versions 2003-2013, Atlassian JIRA 4.4, OnTime Scrum Management.

HARDWARE EXPERIENCE: Dell T710 servers, Dell 2000 and 4000 Series Servers, Dell 1850 series servers. IBM Netfinity 5000, 5500, and 7000 servers. Compaq Proliant 800, 1500, 1600, 2500, and 7000 servers, All IBM and DEll business notebook and desktop PCs released since 1996.

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential, Bonita Springs, FL

Responsibilities:

• Consultant assisting the Client Services Manager in the creation of a service desk for a division of the USA's largest motor vehicle rental company.
• Assisted in the migration of service desk tasks for the division as it branched off into a separate legal entity.
• Coordinated the handling of user service requests between the two divisions for systems still being supported by the parent entity.
• Performance of Active Directory administration tasks, i.e. user and group additions and modifications, troubleshooting of policy, resource access issues.
• Coordinated onboarding of new users with Human Resources.
• Administration and troubleshooting of OKTA SSO.
• Worked with the Client Services Manager to develop service desk standards utilizing ITIL best practices.
• Creation of incident management reports to track SLA breaches and identify training requirements.
• Defined processes for access data management.
• Managed licensing of Office 365, 2016, and other Microsoft products.
• Documentation of best practices and knowledge base documentation for the Service Desk Analysts.

Database Administrator

Confidential, Palm Beach Gardens, FL

Responsibilities:

• Provided technical expertise for a project to upgrade the University of Florida’s enterprise database infrastructure using an Confidential SAN.
• Created new MSSQL 2012 and 2014 AlwaysOn high availability clusters.
• Created new MSSQL 2012 and 2008 Windows Failover Clusters.
• Assisted in developing a standard build configuration for the university's MSSQL servers.
• Created a series of test cases for load testing of new database servers.
• Developed performance and benchmark testing procedures for new MSSQL clusters for high availability applications.
• Migrated database instances into the new infrastructure.
• Performance tuning of new servers.
• Developed backup and maintenance strategies.

Database Administrator

Confidential, Naples, FL

Responsibilities:

• Provided level two and three troubleshooting/analysis of MSSQL, Windows Server, and Linux related issues in an enterprise environment consisting of over 1000 physical and virtual servers including the followingMicrosoft SQL 2012, 2008R2, 2008, and 2005 servers.
• Windows Server 2012, 2008R2, 2008 and 2003 servers.
• Red Hat Linux 6.X and SUSE Linux servers.
• VMWare versions 7 - vmx9.
• Deployment and troubleshooting of MSSQL log shipping, mirroring, and SSIS/SSRS packages.
• Responsible for building of new physical and virtual Windows servers (2008R2 and 2012 Enterprise and Datacenter) for SQL Server platforms.
• Created and managed Active Directory user accounts for running MSSQL services, and computer accounts required for the creation of MSSQL AlwaysOn clusters.
• Documentation of new and existing database environments.
• Created MSSQL and Mysql backup strategies and verification and monitoring of enterprise backups and maintenance plans.
• Designed and implemented disaster recovery strategies, for example, log shipping, AlwaysOn clustering, database mirroring etc.
• Developed a standard build configuration for MSSQL servers.
• Assisted with creation of installation guides for various platforms.
• Assisted with the planning and organizing, and execution of data center migration projects.
• Evaluation and learning of new technologies, (i.e. SQL AlwaysOn clustering, migrating from SQL 2005 to 2012).
• Trained other DBA team members in database server installation and troubleshooting.

Quality Assurance Analyst /Database and Systems Administrator

Confidential, Naples, FL

Responsibilities:

• Performed quality assurance testing of Fischer’s suite of identity management and provisioning software featuring IAAS solutons. Features tested include policy based role, access, account management, self-service and assisted password reset and synchronization, identity compliance, and connectors used to integrate identity information across multiple systems.
• Built and managed the Fischer test and QA database servers. This included both the front-end Oracle, MSSQL and Postgresql servers for connector testing and Oracle, MSSQL and PostgreSQL back end databases.
• Set up and administration of Office 365 accounts for testing of the suite's IDM connectors.
• Designed and maintained the Oracle, MSSQL and PostgreSQL databases for connector testing.
• Built and maintained all of Fischer’s QA test servers for application connector testing. This environment consisted of close to 100 Windows and Linux servers running in physical and virtualized environments.
• Set up and administered Windows Active Directory forests and Exchange server database availability groups.
• Performed sanity testing of all service pack releases and hotfixes.
• Developed software test cases to identify software problems and their causes.
• Monitored bug resolution efforts and verified bug fixes.
• Performed review and approval of the Fischer suite’s product documentation.

Network Consultant, Contractor

Confidential, Edina, MN

Responsibilities:

• Provided day to day network security support for Confidential 's worldwide operations.
• Administration of a multiple domain Windows 2000 Active Directory network, handling all new account requests, access issues, group creation, and remote access support.
• Performed the daily administration of Confidential 's Exchange 5.5 servers.
• Provided support for Confidential 's Novell 4.1 network, creating new accounts, groups, and providing user access to the network resources.
• Administration of Confidential 's MS Site Server 3.0 based intranet applications.
• Troubleshooting of end-user network access problems.

System Administrator

Confidential, New York, NY

Responsibilities:

• Responsible for the installation, configuration, and maintenance, and backup of Confidential 's development infrastructure, consisting of approximately forty NT 4.0 and Windows 2000 Advanced servers running
• Microsoft IIS 4.0, Site Server 3.0 (.ASP and .NET) and SQL 7.0, and 2000.
• Led a project to develop Confidential 's production image farm.
• Maintained the switches and patch panels in the development infrastructure.
• Support of thirty developers' workstations.
• Administration and backup of Confidential ’s Microsoft Exchange 5.5 Server.
• Performed daily content upgrades of Confidential 's client websites using MS Site Server and Visual Source Safe.
• Supported Confidential 's production web servers.
• Created methods for automating server builds.
• Maintained Confidential 's internal DNS database.

Network Consultant/Websphere Administrator

Confidential, New York, NY

Responsibilities:

• Acted as a consultant for the development of Confidential publishing’s online ordering system infrastructure.
• Developed a standard configuration for the system’s IBM WebSphere 3.02 and 3.5 application servers.
• Performed the installation, configuration, and troubleshooting of the application servers. Software on the servers consisted of IBM WebSphere 3.02, Microsoft IIS 4.0, DB2 6.1, and IBM’s AS400 client.
• Administration and troubleshooting of Visual Age 3.02 and PVCS 6.6 development tools.
• Evaluation of all upgrades and patches for the software being used by the project.
• Performance monitoring of the web application using IBM Site Analyzer, IBM Resource Analyzer, and Optimal Application Expert.
• Trained Network Operations in the installation, administration and troubleshooting of Websphere 3.02.

Level III LAN Support Technician

Confidential, Minneapolis/St. Paul, MN

Responsibilities:

• Set up the development, integration testing, user acceptance testing, and production infrastructure for several third-tier e-commerce projects.
• Responsible for the installation, maintenance, hardware and software troubleshooting of one hundred Windows NT 4.0 servers running IBM Websphere 3.02, Component Broker, IIS, and DB2, and SQL in three tier development and production infrastructures.
• Led a team of three Windows NT System Administrators.
• Managed the IBM VisualAge server-based repository for Java based software development.
• Provided user support for 150 software developers and business analysts.
• Administered a nine server, 1000-user Novell 4.11 network.
• Designed and developed a standard workstation platform for Java developers.
• Set up and managed SQL servers for various e-commerce applications.