SUMMARY:

• Windows 10 Enterprise w/ Bit locker Encryption, Pro & Home, Windows 8, 8.1, Windows 7 professional, XP Professional and Home Edition, Vista, MAC OS El Capitan, Sierra, Server 2012, Server 2003,
• Office 365, 2016, 2013, 2010, 2007, 2003 and 2000
• Exchange Server 2013, Exchange Server 2007
• Corel WordPerfect 8, Lotus SmartSuite 97 & 2000, Microsoft Outlook 2003 SP2, MS Outlook 2010, Outlook 2013, IBM Lotus Notes 7.0, P.C. Anywhere 11, VNC, Windows Remote Desktop, LogMein, Teamviewer, ZOOM, Spark & yahoo’s IM
• Acronis true image 2016, Ghost 8.0, Symantec Endpoint Protection 12.0, Symantec Mail Security for Microsoft Exchange, Symantec’s Message labs, Ver.6.5.1.82, Norton Anti - virus, McAfee, Adobe Acrobat, Trend Micro’s Scanmail for Exchange 5.5, Trendmicro Server Protect 5.58 and Officescan 8.0, Anti-Spyware programs, Brightstor Arcserve Ver. 9.0, Citrix Presentation Server Client 10.2, Filesite 8.2, Workshare pro 5.2, Google Docs, Microsoft Onedrive, Forticlient
• Familiar with WebEx, Office Live 2007 ver. 8.0, LogMeIn’s Joinme, Anymeeting & Skype
• Healthmedx’s Vision ver. 8.1.42, Abaqis and Gerimenu
• Familiar with NetSuite and Numara’s Track-It, OTRS, Autotask & Service now Ticketing systems
• VMware Workstation 12 player, VMware Vcenter Connector, VMware Vsphere Client
• Dell, HP, Lenovo and various Core class desktops, laptops, Touch Smart 9100 Touch Screen and 2012 & 2003 Servers
• Video cards, NIC cards, sound cards, broadband cards, MIFI Devices
• Internal and external modems, back-up and CD-ROM drives, CD/DVD Burners, Zip drives, hard-drives
• External print servers HP Direct and Jet Direct Ex Plus
• Smart phones, Scanners, USB Flash Drives, Canon digital cameras, Projectors, Blackberry’s 8830, Polycom A/V and Crestron A/V
• Network laser and DeskJet printer, Zebra ZXP Photo ID Printer; replacement of toners, imaging drums, transfer rollers, fusers and maintenance kits
• Performed laptop, workstation and Server installation’s and administration
• Familiarity with ASA 5510 firewall
• Setup and configured network printers, HP digital scanners
• Configuration and set-up of Linksys wireless networks

PROFESSIONAL EXPERIENCE:

IT Site Administrator

Confidential, NY

Responsibilities:

• 2nd level Desktop/Remote Support for Confidential & Confidential staff
• Create user accounts, conduct new hire orientation and provide special equipment training as needed.
• Imaged, Prepared, configured and provisioned systems to staff
• Provided Audio/Visual Support with Crestron equipment via Zoom for multiple conference rooms.
• Day to Day office support; printer, laptop, docking station, wireless connectivity, etc..
• Coordination of onsite service techs and vendors

Systems Administrator/Desktop Support

Confidential, NY

Responsibilities:

• Responsible for providing Desktop/Helpdesk local or remote Support to North American Staff and over seas
• Trained new hires on policy, procedure and protocol regarding laptops
• Manage equipment and supplies inventory.
• Weekly HR and Recruitment meeting
• Performed laptop & Server upgrades, Laptop & Server repair, printer setup,
• Coordinate with service techs, vendors, maintenance engineers
• Collaborated on systems replacement deployment of Windows 7 transition to Windows 10 operating system.
• Performed routine operations in a VMware environment
• Imaged systems via Acronis, Ghost and by Fog server
• Equipment management experience with Google Docs spreadsheet and distribution of Smartphones, laptops, MiFi devices
• Equipment allocation and distribution of Smartphones, laptops, MiFi devices
• Office support; network printer installation & configuration, VOIP phone and wireless connectivity support
• Video/Phone conference, projector, Polycom and presentation software setup

Desktop Support/Systems Admin

Confidential, Queens, NY

Responsibilities:

• Responsible for Healthmedx EMR rollout and overall network infrastructure upgrade
• Implemented Disaster recovery tool for web based Electronic Medical Records application
• Project oversight; Implementation of Visonex EMR for Dialysis Department
• Manage end user hardware, applications, testing and support functions of staff of 1500
• Responsible for creating new IT policy and procedures for staff consistent with Hipaa Regulation
• Implementation of recycling program; enabled toner reducing features and proper toner disposal
• Active Directory experience with user creation, disabling accts and Group policy implementation
• Implemented disaster recovery measures for workstations and servers
• Responsible for day to day management of IT systems of 4 Facilities and supervision of IT staff
• Coordinate w/ 3rd party vendors; maintenance, cabling, communications and service techs
• Planning & Deployment of new Time and attendance IP based Smartlinx system
• Implemented morale programs for staff and residents
• Coordinated with 1199 union liaison to provide free basic computer and EMR training for Staff
• Directly responsible for Hire, development and performance review of IT staff
• Meet weekly with Senior Management and ownership to discuss and review projects, planning and progress updates
• Responsible for XP phase out program and systems replacement deployment.
• Collaborated on Exchange 2007 to Exchange 2013 Migration.

IT Specialist

Confidential, Manhattan, NY

Responsibilities:

• Provided White Glove Desktop Support to C-level Executives and general staff
• Onsite support includes Clients such as The Pepper Hamilton Law firm
• Responsible for in-house application support
• Video conference, projector, Polycom and presentation software setup
• Daily turnover reports and tape rotation
• Printer inventory and ordering supplies
• Citrix, Blackberry and Email support
• PC/laptop deployment and workstation configuration and Imaging
• Wireless support and broadband card setup
• Server maintenance updates
• Support of in-house database systems
• Coordinate w/ 3rd party vendors; maintenance, cabling, communications and service techs

Helpdesk Manager

Confidential, Manhattan, NY

Responsibilities:

• Assigning tasks and scheduling engineers for onsite assistance
• Responsible for meeting all SLA’s and providing timely resolutions for client needs
• Involved in the escalation process when determining the technical needs of the client.
• Monitoring daily the ticketing system and Coordinating with clients regarding service calls
• Approving time off requests and general oversight of office operations.
• Responsible for creating policy and procedure for staff members
• Familiar with Autotask ticketing system utilized for record keeping and establishing service calls

Network Specialist/Consultant

Confidential, New Rochelle, NY

Responsibilities:

• On-site Desktop support of NYC based clients in their use of a variety of software applications and equipment.
• Operating system and application installs.
• Evaluate, install and monitor virus protection software to ensure system performance.
• Conduct diagnostic procedures on workstation computers to resolve user problems.
• Maintain Help Desk call records and document IT procedures as required.
• Coordinate with software and hardware vendors’ tech support representatives in troubleshooting software or equipment problems.
• Replace and upgrade hardware and software.
• Perform daily back-ups, security reviews, and data recovery as needed.
• Create user accounts, conduct new hire orientation and provide special equipment training as needed.