PROFESSIONAL SUMMARY:

• Microsoft and CompTIA certified IT experienced professional providing all levels of technical support for 15+ years with a Bachelor in Computer Science. Constantly working to enhance my knowledge and upgrade my skills set in the evolving Information Technology industry.
• Maintain LAN/WAN infrastructure and wireless/hardwire environment.
• Possess a professional interpersonal communication skill with CEO/ higher/low management, teams, end users, vender, and excellent documentation kill.
• Utilize Ticketing System: TLO, Maximo, Team View, SMS (Systems Management Server) Infra Remedy, Overland, Kaspersky, and Siebel.
• Install, manage and troubleshoot: Server2003, 2008, 2012, and Active Directory certified.
• Vast technical knowledge/experience with devices/peripherals including: Routers/Switches VoIP (Avaya) Hubs, Bridges, Firewalls, desktop/laptop, and printers.
• Profession in Operating Systems: Wind10, Wind8, Wind7, XP, Vista, Wind2000, MAC, and Thin Client.
• Diverse experience with SCCM, Citrix, Google Apps, MS Office Sweet, O365, MS Project, Microsoft tools, Ghosh, Bare metal, and Java.
• Knowledge/experience in a Virtual environment for Hyper - V and VMware.
• Monitor Tools: Nagios, SolarWinds, and Kaspersky.

PROFESSIONAL EXPERIENCE:

System Admin/Engineer

Confidential

Responsibilities:

• Set up full scale LAN/WAN infrastructure: Server 2008//2012, Firewall (Meraika (Cisco) HP/DELL, and Safeguard) switches (Cisco/HP/DELL) routers, Access Point, IP cameras, cabling (install), POE Injector, data, cabling, Dmarc extensions, cutovers, cross connections,, Avaya (VoIP )Aruba, .and Mobile devices (Android /Blackberry IPad).
• Adds/remove on panel, VoIP, ports, cables, and connection issues.
• Install and troubleshoot OS, XP, Wind7, Wind8, and Wind10, MAC.
• Deploy/migrate, DNS, Office365, Gmail, Google Calendar, Google Drive, Google talk/Hangouts, google blogger services & reports, etc….
• Set and manage users profile in AD, work with GPO- Group Policy.
• Responsible for setting audio visual and video conference support.
• Work with anti-virus malware: CA, Symantec, Norton, MacAfee, AVG, Essential, Malwarebytes, Mozilla, and Kaspersky,
• Perform data backups and disaster recovery operations, and Imaged/wipes using Ghost, SCCM, Bare metal installs, and refreshes on Lenovo, Dell/HP machines.
• Break-Fix, tune-ups, and diagnose for: desktops, laptops, printers, and peripherals.

Confidential, Boca Raton, Fl

Responsibilities:

• Monitored Nagios VMware application inside/outside the Sandbox. (SAN) and configured/swiped RAID disk.
• Worked with Cisco & Juniper switches/routes on a mix environment using Server 2008/2012.
• LAN/WAN and wireless/hardwire environment.
• Configured and troubleshoot desktops, laptops, printers, peripherals, iPhone apps. and Access Point (Wi-Fi),
• Imaged/wipes using Ghost, SCCM, and Bare metal installs, and refreshes on Lenovo, Dell/HP machines.
• Worked with TCP/IP, DNS protocols (Domain), AD (Active Directory) for network connections issues, and user’s profile.
• Managed and troubleshoot Outlook and TLO (ticketing system), Maximo for documenting, troubleshooting, and escalation protocols urgencies.

Network/Desktop Support

Confidential, CEMEX WPB, FL

Responsibilities:

• Supported over 3000 end users, on site, remote, and field.
• Configured and troubleshoot desktops/laptops, printers, peripherals, VPN connections, break fixes. And PC Tune-ups and iPhone apps.
• Monitored sites on LAN/WAN, wireless/hardwire, switches routers connectivity using SolarWinds.
• Installed and configured, Operating System, Wind7, Vista, XP, and Wind8.
• Worked with Ticketing System, Remedy for documentations and troubleshoot existing issues.
• Imaged/wipes using Ghost, USB, Easy Transfer, Cross Over Cables, and proprietary software.
• Installed/uninstalled programs: MS Sweet, Citrix, Java, Lotus Notes, and Outlook, via remote and direct installs.
• Managed, install, and troubleshoot, Anti-virus software: MacAfee, Symantec, Norton and performed data backups and disaster recovery.
• Responsible for adds/ moves, delete, and permissions using Server 2008 in Active Directory as well as wireless configuration on Laptops and tSmart Card.

Network/ Desktop Support (Lead Tech)

Confidential

Responsibilities:

• Deployments (roll-outs), OS’s Windows 7, Vista, XP, Windows 2000, and Wind 8.
• Migrations and DNS using tools: Office 365, DWS, USMT, SCCM, Manual, cross over cable/USB, Easy Transfer, Bare metal, and third party software..
• Imaged/wipes Dell/HP machines on numerous sites.
• Perform data backups and disaster recovery operations, and break-fixes.
• Installed/uninstalled programs (Google Apps) pc, printers, peripherals, and iPhone apps.
• Managed and troubleshot setups for audio visual and video conference.
• Wireless configuration Laptops, VPN and troubleshoot Smart Card.
• Troubleshoot, managed, and configured Routers/Switches, and Firewall (Safeguard).
• Worked with Server 2008, 2003, and 2007.
• Managed and setup users profile in Active Directory and reinforced GPO (group policies).

Junior Administrator

Confidential

Responsibilities:

• Supported over 1500 users and 7 sites in Metropolitan area, Florida in a LAN/WAN environment.
• Wiped using ghost and chrome, refreshes, PC’s Tune-up, brake-fixes, analyzed computers related issues, and removals of virus/malware/spyware
• Adds/remove and troubleshoot users profile on laptops, desktops, and Thin Client.
• Performed data backups and disaster recovery operations.
• Handled ticketing system via SMS, Red Hat (Active Directory) to resolve conflicts on connections, applications (over 250), hardware, peripherals, updates, patches, and applied hot fixes, and break-fixes.
• Executed remote access and (VPN) to end users to troubleshoot applications hardware, connectives issues.
• Installed Network Interface Cards NIC’s, PCI Cards, and troubleshoot IP addresses (dynamic/static), WINS, DNS configurations, and LAN/WAN connectivity.
• Managed and handled Servers 2003, 2007, Operating Systems Wind2000, WindNT 4.0, and XP.

Technical Support Analyst

Confidential, Tamarac, FL

Responsibilities:

• Build Desktops/laptop, Installed/uninstalled various software programs including Anti-Virus software (CA) configured printers and peripherals, and supported CEO, upper/lower management, users, and customers.
• Supported ticketing system Remedy for incoming/outbound, emails and remote assistance.
• Resolved technical issues surrounding VMware Windows 98, Wind2000, XP, and Server 2003.
• Handled Local Area Network LAN/connectivity using TCP/IP and related network protocols.
• Deployed, troubleshoot diagnosed, tested hardware, peripherals, backups, and ran queries in Access DB.
• Designed web sites in FrontPage, Dreamweaver, and basic SQL/Java and Access.
• Created effective PowerPoint presentations, seminars, Visio (diagram), and. ran queries in Access.
• Maintained accurate schedules throughout the phase.