System Administrator Resume Dallas, Texas - Hire IT People

SUMMARY:

Over 19 years experience in system administration, system analysis, production scheduling and help desk support.
Strong background in system administration, data center operations, multi/cross platform environments, automation, trouble shooting and job code Confidential resolution.
Broad knowledge of technical concepts, practices and procedures.
Experience supervising / managing operations and service desk support teams, production job scheduling, programming tools, disaster recovery, and system high availability.

PROFICIENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, Texas

System Administrator

Responsibilities:

Participated in service desk on - call rotation.
Supported help desk technicians as well as end users with PC and AS/400 application issues.
Monitor system performance utilizing iSeries navigator performance monitor.
Configured and managed hardware devices (printers, modems, client access sessions)
Wrote programs to monitor for JOB’s waiting on message replies, JOBQ depth, long running JOB’s, printer status, JOB locks and alert via email and text messaging.
Perform system backups (daily, weekly and monthly) to ensure the business’s data is protected.
Apply system updates (PTF’s) as need.
Research/troubleshoot system issues collaborating with 3rd party vendor support as needed for resolution in a timely manner.
Respond to and resolve system errors issues discovered through monitoring in a timely manner to ensure optimum performance.
Perform system save/restores upon request for development and training environments.
Install and configure 3rd party applications.
Provide second level support to resolve critical and non-critical production issues.
High Availability
Perform daily audits to ensure the primary systems and target systems are in sync.
Perform software upgrades as they become available.
Perform failover testing.
Virtual Role every quarter.
Role Swap once a year.

Confidential, Dallas, Texas

Senior Production Control Analyst

Responsibilities:

Supervised, trained, mentored and supported operations staff.
Provided Sr. level production support to development team on various IT projects.
Managed production job scheduler, (ROBOT) streamlining day to day operations to meet the business SLA requirements.
Automated operational tasks and processes optimizing production job stream and eliminating operational and human errors.
Installed and managed/administered BRMS application and backup processes and moves.
Performed OS upgrades and installed PTFs.
Managed distribution, developed ( Confidential ) and automated reporting using QUERY, QMQRY, and CL providing on time deliverables to the business.
Documented developed and recommended changes to department policies and procedures.
Interrogated, approved and promoted new and updated code into the production schedule and process flow while following standard change management methodologies.

Confidential, Dallas, Texas

Computer Operator

Responsibilities:

Responsible for successful daily, weekly, monthly batch processing and situation problem management.
Responsible for monitoring AS/400 Servers performance.
Responsible for backup and recovery, weekly maintenance (IPL’s), and end user support.

Confidential, Dallas, Texas

Consulting Systems Engineer

Responsibilities:

Confidential, Dallas, Texas

Help Desk Support

Responsibilities:

Confidential, Denton, Texas

Lead Computer Operator

Responsibilities:

Responsible for maintaining tape library (on/off sight rotations and audits) backup, updating documentation for Ops manual, training and lead support to operations.
Provided lead operations support during disaster recovery drills.
Administered and monitored point of sale uploads to the AS/400.
Performed IPL’s, backups, restores, file transmittals and production processing.