SUMMARY:

• SYSTEMS ADMINISTRATOR - NETWORK ADMINISTRATOR - DESKTOP SUPPORT SPECIALIST - NETWORK TECHNICIAN - NETWORK INSTALLER - COMPUTER SPECIALIST - CABLING TECHNICIAN - JAVA/SQL PROGRAMMER - IS TECH BUSINESS ANALYST
• Client-focused IT Professional with comprehensive experience in managing and supporting Windows NT/ 2000/2003/2008 and office productivity applications. Install, Administer and Configure Background
• 24 years working knowledge of PC software related applications
• 20 years working knowledge of (en-user) mainframe applications
• 9 years PC software version upgrade roll-out experience
• 5 years Client/Server, Legacy, Project Methodology
• 4 years Technical Help Desk Analyst Certification/Support
• 3 years Executive Board member of the PC Users Groups
• 2 years member of the VMware Users Group

INSTALL, ADMINISTRATOR, AND CONFIGURE BACKGROUND EXPERIENCE:

Computer Maintenance: PC maintenance that included various types of motherboards and the microprocessors they can support, as well as Memory devices and peripherals.

Telecommunications: Internet and intranet connections, modems T1 and T2 Lines, ISDN, DSL, and ADSL and cable modems.

Windows Architecture: MS-DOS and various Windows versions including Windows 3.x, Windows 95, Windows 98, Windows 2000, Windows 2003 and Windows 2008.

Network Applications: Various network topologies and characteristics, network interface cards (NICs), hubs routers, repeaters, bridges, and gateways. Design, installation and management of networks. Basic bulletin board, e-mail systems and associated hardware and type of communication.

Windows 2000, 2003, 2008 Server: Install and configure Microsoft Windows 2000, 2003 and 2008 Server to create file, print, web and terminal servers. With concentration on advanced administration aspects using MMC console, creating and managing user and group policies and administering print services, DNS service, DHCP service and configuring a virtual private network.

Microsoft Exchange: Implement and administer Microsoft Exchange in a single-site or multiple-site environment. In addition, install and configure the Microsoft Outlook desktop information manager client. New connectors and protocols is Microsoft Exchange version 5.0 and install Internet Mail Service, Microsoft Mail Connector, and Lotus cc: Mail Connector.

Network Protocols: The ISO/IP models of communication, with concentration in TCP/IP layers. The primary duties are support, services and naming.

Microsoft SQL: Technologies, procedures and tools for increased independence on the Web for business applications including linking databases to Web clients and tasks through Web applications and database integration with Microsoft SQL Server and use of web assistant and its wizard.

Microsoft Internet Information Server: Skills obtained to design, implement and maintain a local area network using Windows NT Server.

Operating Systems using JAVA: Java platform explored as a portable operating system environment, as well as develop and deploy Java applications on desktops and servers, as well as Embedded and Real-Time environments.

Programming using SQL: Concepts and syntax used to write programs including variables; input, output, looping, and program flow, as well as, structured programming design and development techniques and object-oriented programming.

Structured Query Languages: Concepts of the SQL programming language, in particular the skills needed to develop business applications using SQL. Expand programming skills by designing, creating and managing databases using SQL.

TECHNICAL SKILLS:

• Computer Maintenance
• Cabling
• Fiber Optics
• Dell/IBM/HP/Compaq/PCs and Servers
• B2B (Business to Business)
• Lotus Notes/Domino 4.6
• Microsoft Office 95/97/2000/2007/ XP and current (Standard & Professional)
• Microsoft Routing and Remote Access
• Norton AntiVirus Corporate Edition
• McAfee AntiVirus
• SQL Programming
• XML Autoload Utility
• Flash MX
• Dreamweaver
• FrontPage
• Red Hat Linux Server
• Apache Server
• Windows 2000, 2003, 2008 Professional Server
• Windows 2000, 2003, 2008 Server/Active Directory
• Window 3.11/9x/ME/XP clients
• Unix
• MS-DOS 4.0-6.0
• Microsoft Internet Information Server 4.0/5.0/7.0/8.0
• Microsoft Outlook/Exchange
• Microsoft Proxy Server 2.0
• Microsoft SQL Server
• Microsoft Web/Exchange Servers
• VMware Virtual Center
• HTML, SQL, JAVA, JCL
• TCP/IP: DNS, DHCP, WINS, FTP, Telnet

EMPLOYMENT:

Systems Programmer

Confidential

Responsibilities:

• Install, customize, implement, maintain, and document system software products of limited scope and complexity on Confidential ’s computing infrastructure.
• Identify system problems within software and work with vendor support to provide resolution.
• Work with other Systems Programmers to plan, document, implement, and support assigned activities, as well as, provide technical assistance to the application programming staff to diagnose application/system related issues.
• Provide technical assistance to application programming staff to diagnose application/system issues limited scope and complexity.
• Utilize shell scripting languages to improve system automation tasks.
• Assist in maintaining automated functions as customer requirements change or technology changes.
• Configure and manage the following operating systems (z/OS, Solaris, AIX, Linux, Windows) and other software products running on those platforms such as DB2, IMS, CICS, MQSeries, Websphere middleware with as directed with guidance from senior technical staff.
• Analyze and understand Windows Active Directory and group policy as it relates to servers and their operation.
• Document software installation, maintenance, and operational procedures to include creating and maintaining system software standards and policies governing the operation of system software packages on our corporate systems.
• Provide 24x7 on-call support for Software Services.
• Analyze the performance of test and production environments using monitoring tools on server platforms to ensure performance levels are maintained at appropriate levels.
• Assist in planning, analyzing, and maintenance of system automation technology and software services; and provide recommendation on the use of automation technology to improve system operations.
• Work with customers to determine existing or potential automation requirements and determine how automation will effect customer business applications.

Processing Analyst

Confidential

Responsibilities:

• Involve with current events and use Lotus Notes, Database, and ESS.
• Maintain the silos (enter, eject, drive problems, cleaning tapes, call for service).
• Transport tapes, work with VRI representatives, know tape retentions and use scanners.
• Use RCS to show system messages, resource problems, bottlenecks and other automated operator provided commands. This would also display drive and silo status and know the difference of tape drive types.
• Use the SL8500 silo to logon to silo remotely and its various commands.
• Knowledgeable of system applications (CICS, DB2, online/regions, started tasks, etc.) which include knowing persons associated with systems applications. Such as on-call, identify a problem with tools available.
• Determine interacting situations and conference call issues.
• Proficient use of Service Center or Get It and assignment of severity levels of calls, incident management and change management tickets.
• Handle technical support calls for unlocking users, resetting passwords, key fobs, VPN, Dialup, and use of Active Directory and TSO ACF.
• IPL systems (test and production), knowledge of the weekend backup procedures and also server reboots on UNIX/AIX/Linux servers via consoles.
• Issue MCS, Payroll and Emergency IDs.
• Use TSO, Sysview, ESP commands, INSINQ Monitor, Compaq Insight Monitor.

Confidential Support Specialist

Confidential

Responsibilities:

• Responsible for technical and analysis support activities for projects related to modifying and maintaining the integrity of Claims and Financial systems.
• Perform various administrative, documentation, information gathering and analysis tasks required to support maintenance and development project activities.
• Support E-Commerce services via B2B/Oracle - SML via Mercator System.

Training Support Specialist/ Corporate Learning Specialist

Confidential

Responsibilities:

• Support Trainers that is responsible for analyzing, developing, conducting and evaluating results of various types of training programs that are designed to meet the training and education needs of Confidential and subsidiary employees.
• Support work with representatives from various institutions of higher learning and coordinates educational instruction via telecommunications.
• Maintain the Corporate Learning Automated System ( Confidential ) as Super Administrator.