WORK EXPERIENCE:

Confidential, Reston, VA

Linux|Unix System Administrator

Responsibilities:

• Automate repetitive and laborious tasks with bash and expect scripts
• Automate scripts by setting up cron jobs
• Edit system configuration files with sed and awk
• Sudoers file authentication and administration
• Implement firewall configurations with iptables and tcp wrappers
• Use syslog to log application and system data
• Review logs on local and remote servers to assist in troubleshooting and auditing
• Reset password and unlock and untally accounts
• Add and remove users and groups locally or in Confidential
• Create home directories locally or on remote NFS servers
• Change file and folder permission and ownership
• Add LUNS to Red Hat VM and manage with LVM
• Installation Solaris 11 and Red Hat Linux 6
• Virtualize Solaris and Red Hat with VMWare and Logical Domains|zones
• Patch servers to prevent vulnerabilities
• Install and remove software packages
• Confidential versioning software
• Work with the following hardware: Sun, IBM, Dell
• Install and rack server hardware
• Support Linux and Unix fleet in on - call rotation
• Work with Remedy for ticket and change management
• Maintain and create documentation

Confidential, Ashburn, VA

Data Center Technician

Responsibilities:

• Install and cable server and network hardware and software
• Interact with vendors
• Work with the following Hardware: Cisco, Juniper, Fortinet, HP, Dell, Super Micro
• Migrate servers and networking gear
• Cable network equipment
• Make custom length CAT5/6 cables
• Test light levels on single and multimode fiber
• Troubleshoot layer 1 connections
• Supported 24x7 datacenter environment
• Update tickets through EM7 ticketing system

Confidential, Chantilly, VA

Lead Technical Support Technician

Responsibilities:

• Supported engineers with backups and restores
• Provided console access and support for remote network engineers
• Run application software to test for memory errors
• Troubleshoot and repair problems with JBOD, Raids, failing disks and disk controllers
• Installed Microsoft Windows, RedHat Linux and CentOS Linux
• Created and customized kickstart files for Redhat Linux
• Repair corrupt disk partitions in Red Hat Linux
• Use Syslog and log servers to find hardware failures
• Installed and supported DHCP server to support new and existing subnets in Red Hat Linux
• Update DNS(Bind) to reflect new devices in Red Hat Linux
• Follow and implement Linux security policies and procedures
• Provided bash scripts to automate some troubleshooting on Linux servers
• Installed Microsoft Office on Windows
• Installed application software on Windows and Linux
• Supported print server by adding printers and managing print queues in Server 2008
• Low level formatting of hardware and removal of equipment when end of lease
• Provided phone support while oncall and troubleshoot issue related to remote workers
• Point of contact for escalated problems
• Used Remedy ticketing system to capture high volume calls
• Document issues as they are escalated
• Troubleshoot and replaced parts on failing hardware
• Installed and cabled server and network hardware and software
• Interact with vendors
• Worked with the following Hardware: Cisco, Juniper, HP, Dell, ZT, Foxconn, SGI
• Point of contact for network troubleshooting and installation
• Upgrade Cisco IOS software on Cisco Nexus/Catalyst switches
• Install and configure console routers for serial access to networking devices
• Troubleshoot networking issues to include physical and application errors
• Cable network equipment (CAT6, Fiber)
• Make custom length CAT6 cables
• Configured port security on switches
• Supported 24x7 datacenter environment
• Providing mentoring and escalation path for junior technicians
• Create and provided documentation and asset tracking for the group

Confidential, Sterling, VA

Support Technician

Responsibilities:

• Supported 24x7 datacenter environment
• Check in and escort vendors by following SOC policies and procedures
• Troubleshoot and replaced parts on failing hardware
• Installed and cabled servers and network hardware and software
• Interact with vendors
• Worked with the following Hardware: Cisco, Juniper, HP, Dell, ZT, Foxconn, SGI
• Terminate custom length copper cables during upgrades and new server installation
• Provided console access and support for remote network engineers
• Perform power cycling of hung servers as requested by remote sites
• Point of contact for engineers and vendors
• Worked with engineers to ship tape backups offsite
• Perform billing of customers for work performed in Data Center with Siebel software
• Used Vantive ticketing software to manage customer work orders

Confidential, Vienna, VA

Technician

Responsibilities:

• Provided virus detection and removal
• Provide repair of workstations, servers, desktops, laptops at customer sites
• Provided software installation or migration for new workstations or laptops
• Troubleshoot and repair failing hardware
• Performed weekly backups at customer locations
• Troubleshoot and repair server hardware and software problems
• Obtained certifications (See bottom)
• Imaged new desktops and laptops (Symantec Ghost)
• Installed and troubleshoot Windows 2000, XP, Windows Server SBS, 2000, 2003, MAC
• Installed and maintained Office 2000, XP, 2003, Exchange 2003
• Setup small domains and networks for customers (file, application, print, email services)
• Supported Print Server (Small Business Server, Windows Server 2000, 2003)
• User account administration on Windows

Confidential, Dulles, VA

Help Desk

Responsibilities:

• Provide customer service and technical support to warranty customers
• Log calls in Microsoft Access ticketing database
• Troubleshoot desktop computers running Windows 98, ME, NT, 2000
• Advise customers about failing computer peripherals
• Support warranty computers running Microsoft Office 2000
• Dispatch hardware technicians for all issues requiring part replacements