Software Staff Engineer Resume Austin, Texas - Hire IT People

SUMMARY:

Software Engineer with more than 18 years’ experience providing remote technical support of UNIX/AIX, Linux operating systems.
Responsible on most aspects of the UNIX/AIX operating system, including installation/NIM, Kernel, networking, system performance, virtual I/O, HMC, Confidential SAN/NAS products, and PowerHA cluster.
Provided data analysis and solutions to Confidential internally and external customers by solving critical technical and customer services in a fast - paced environment.
Served in leadership and Duty Manager roles to external worldwide customers and Confidential internals.
Developed, consulted, and provided training for members in new centers and for new hires.

TECHNICAL SKILLS:

Knowledgeable in C/C++, Pascal, Basic, FORTRAN, Assembly Language, Linux Red Hat, AIX, Sun Solaris, Wins 2k, Wins XP/7, MS Office Suite, MS 365, Scripting Korn shell, awk, sh, Java, Veritas, DB2, VMware, IP tablesfirewalls, iptrace, wiresharks, VPN.
Soft Skills certified within Confidential internal.
Strong technical troubleshooting skills.
Project and Training Management

WORK HISTORY:

Confidential, Austin, Texas

Software Staff Engineer

Responsibilities:

Performed backend support, recommendations and solutions with multi-tasking extensive data analysis to our SWMA base, account advocate, Premium customers and managements.
Prioritized workloads and very familiar with system down, critical situations, disaster recovery, problem time management and worked extensively with customers until problem resolved to fulfill customer expectations.
Analyzed, debugged and provided solutions for Unix/AIX/Linux in areas of installation/NIM, OS patching, network setup, TCP/IP issues, DNS, NFS, NIS, Performance/tuning, LVM/Kernel/Filesystems, VIO/LPARs/DLPARs, HMC and connection issues, PowerHA clusters, Korn shell scripting based on customer expectations and specifications for many large complex environments.
Analyzed, debugged and provided solutions for Confidential systems (P-series, Blade center, PureFlex), Confidential SAN/NAS, storage Disk subsystems such as SVC, XIV, DS 400/3000/5000 , 2145 (sharks), EMC storage, zoning, NPIV, MPIO HBA single/multipath protocols, other third party fabric SAN Broadcade/Cisco switches, routers, iSCSI, Enterprise Storage Array, RAID, Data Replication.
Debugged, tested and fixed codes for enhancement and suggested changes based on customer expectation.
Provided hardware fixes as well as collaborated and communicated with hardware teams and product field engineers (PFE) in determination of HW and/or firmware/microcode fixes.
Performed Duty Manager Job role to resolve customer complaints, expectations and up-line escalations.
Reviewed, evaluated and provided problem management record (PMRs) statistics and reports to management.
Planned/developed projects to mentor and provide training for new hires in different centers in AIX areas.
Project enhancement for queue monitor (Q-mon) in the support center for call rotation.
Contact focal point (SME) for escalation and interaction with L3 and development teams.
Monitored and administered Power series, blade center, Storage, HMC lab systems and equipments to replicate customer situations for problem determination and fixes.

Confidential, Austin, Texas

IT Specialist

Responsibilities:

Performed services to clients on hardware (RS6000/P-series) and software components within the e-business environment. Activities included AIX installation, LVM/Kernel debug, dump analysis, network configuration, performance management, local/network printer configuration, maintenance of operating systems across multiple platforms mainly AIX, database administration, capacity planning, security compliance, middleware applications, Java, high availability solutions and load balancing.
Troubleshooted RS6000 Hardware components on hard drives, printers, scsi cards, microcodes/firmware.
Supported various middleware and Internet technologies: WebSphere, Domino, MQSeries, Netscape, load balancing, Tivoli, clustering such as HACMP, SP/GPFS.

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Software Staff Engineer Resume

Austin, TexaS

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