OVERVIEW:

12+ years’ experience with a wide variety of roles in IT

SUMMARY:

Having been able to learn and work with a very wide variety of hardware and software in varying environments, I have developed a unique set of skills that I believe can be used in almost any role. I have a passion for technology and an unquenchable thirst for knowledge. I am continually looking to add to and strengthen my skills. If I don’t know, I will find the answer.

TECHNICAL SKILLS:

• Dell, IBM, HP, Lenovo, Toshiba, Acer, and MAC.
• Laptops, desktops, Thin Clients, Switches, Routers, Firewalls (Cisco, Meraki, Sonic Wall, Zyxel, D - Link, etc.),
• VOIP phones, POS Systems, CCTV iPads, iPhones, Android phones, Tablets
• Experience terminating and testing Cat5 and Cat6 Ethernet cabling as well as coax.
• Operating systems that include Windows 95, 98, 2000, Confidential 7 and 8.
• Windows Server 2003 and 2008,
• Exchange Server 2003, 2007 and 2010.
• IIS, DNS and DHCP management tools.
• Active Directory, Domain Group Policy management.
• MS Office 2003, 2007, 2010. Office for MAC 2008 and 2011
• Hyper-V, VMware, Virtual PC, IIS, Microsoft SCCM, PC Anywhere, VNC, Norton Corporate Antivirus, ESSET NOD, Lotus Notes, GotoAssist, Microsoft Live Meeting, Dame ware, Carbonite, Remote Desktop, Apple OSX, ARD, PDQ Deploy, PDQ Inventory, PaperCut
• Avamar backup systems

EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Working as a member of a infrastructure support team
• Providing system administration and infrastructure support for multiple Offices across VA
• Server building and administration (Windows Server 2003, 2008 and 2012)
• Using Hyper-V for virtualization of more than 100 Severs
• Using VMWare to manage virtual servers
• Providing Active Directory user and group administration
• Creating and managing Microsoft Group Policies
• Windows Print Sever deployment and administration
• Deployed and support multi-site PaperCut Print management system
• Involved in managing Avamar Backup System
• Support for application teams with deployment solutions like PDQ Deploy, Confidential push, and PowerShell scripts
• Involved in Network support and wireless system support
• Tier III support for support desk and desktop support teams
• Coordinated network installations at new offices across state.
• Redesigned Active Directory structure within organization
• Worked with other departments to ensure VITA compliance regarding desktop and server access controls and policies
• Built Confidential ’s to apply vulnerability remediation to environment

Confidential

Systems Administrator

Responsibilities:

• Working as a member of a national IT support team
• Providing system administration and network support for multiple Offices across the US
• Provide Exchange server 2010 administration and Office 365 migration
• Server administration (Windows and Linux)
• Using VMWare and Hyper-V for virtualization of more than 100 Severs
• Providing Active Directory user and group administration
• Creating and managing Microsoft Group Policies
• Windows Print Sever deployment and administration
• DHCP and DNS administration
• Deployed and support PaperCut Print management system
• ShoreTel VOIP system management
• Design and support of wired and wireless networking solutions
• PC troubleshooting and support
• Jobsite Network design and support
• Mobile Device support (Android, Apple)
• Configuration and administration of monitoring tools such as Appneta, Solar Winds, and Riverbed WAN Optimization solutions
• NetApp NAS administration
• Management of Cisco Switches, Cisco ASA, Meraki WAN and LAN equipment
• Domain Migration
• Tier II and III support

Confidential

Desktop Support

Responsibilities:

• Working on a team upgrading VA state agencies desktops and laptops from Confidential to Windows 7
• Data backups, migration and restoration
• Using tools such as Altiris Deployment to reimage PC’s and deploy software
• Using User Stare Migration tools to move user data and profiles from PC to PC
• Troubleshooting issues with applications, Outlook, Printers and drive mapping associated with the upgrades

Confidential

Support Analyst

Responsibilities:

• Worked as a member of a team providing tier II and III support for Confidential ’s work at home agents
• Configured, deployed, and supported agents’ hardware - laptops, docking stations, monitors, phone equipment
• Provided troubleshooting and assistance with Windows Confidential, Office 2003 and 2007, F5 VPN, VMware View client, Avaya software, Office Communicator
• Active Directory user maintenance
• Provided assistance with internet and network connectivity

Confidential

Lead Tech

Responsibilities:

• Led a team of technicians in changing RBC Bank over to Confidential hardware and network.
• Coordinated with Branch management and personnel the replacement of all RBC equipment with Confidential equipment
• Installation of PC’s, Teller equipment, Cisco Phones, Printers
• Ensured all procedures were followed by the team
• Ensured all systems were fully functional and tested by branch staff after conversion

Confidential

Responsibilities:

• Led a team of technicians in changing medical providers over to Confidential hardware and network
• Used imaging solution to configure hardware
• Coordinated with office management and personnel the replacement of all original equipment with Confidential equipment
• Installation of PC’s, VOIP Phones, Printers
• Ensured all procedures were followed by the team
• Ensured all systems were fully functional and tested by office staff after conversion

Confidential

Lead PC/Network Analyst

Responsibilities:

• Provided outsourced onsite and remote Computer and Network support for individuals and small to medium businesses.
• Windows and MAC Server management and support. (server 2003, 2008, MAC OSX server, Active Directory, Exchange 2003, 2007, 2010, Open Directory)
• Network troubleshooting, analysis, design and support. Used tools such as WireShark and Solar Winds
• Network installations, and cable management. Rack management
• Firewall setup, deployment and support. (ZyWall, Sonic Wall, Cisco)
• Wireless network design, installation and support
• Windows 7 migration
• Office 2003, 2008, 2010 2011 support
• Desktop/Laptop repair and support. (Dell, HP, Lenovo, MAC)
• Used VMware and Hyper-V for various solutions including disaster recovery and testing new designs
• Establish and test backups and disaster recovery policies and procedures
• Mobile device support (iPhone, iPad, Blackberry, Android)

Confidential

IS Specialist

Responsibilities:

• Worked as part of a call center team supporting corporate and retail employees.
• End user support in Active directory and AS400 systems.
• Desktop/Laptop, POS Terminal Troubleshooting
• Troubleshooting Printer and network issues
• Troubleshooting Windows Confidential and Microsoft Office Applications
• Tracking and escalating incidents as required using Confidential ticketing system
• Active Directory User management
• Used tools such as Dame Ware and Confidential

Confidential

Technical Support Analyst

Responsibilities:

• Worked as part of a call center team using Lotus Notes and Peregrine
• Assisted corporate customers’ IT staff with installation concerns and recommendations.
• Logging and tracking calls with Confidential Service Center.
• Created Documentation for solutions to newly discover issues.
• Worked with various other departments within the company to provide timely and accurate solutions to customer concerns and questions.

Confidential

Network Administrator/Director of Hardware Services

Responsibilities:

• System administration and network support at corporate office
• Designed and rebuilt company’s domain and Exchange environment (2003)
• Administration of Servers, Network Operating Systems and LAN/WAN
• System access, monitoring, control, and evaluation
• Establish and test backups and disaster recovery policies and procedures
• Help Desk support
• Perform Server and PC Hardware and Software upgrades as required
• Install, configure and support laptops, desktops, printers, POS Terminals/Peripherals and approved applications
• Install, configure, and support POS, CCTV, and telecommunication systems for Retail and Hospitality businesses
• Wireless network design, installation and support
• Research, evaluate and recommend hardware, software and systems to enhance productivity, increase efficiency and/or ensure compliance
• Maintain LAN/WAN/WWAN connectivity and perform testing and troubleshooting
• Ensure compliance with software licensing
• Coordinate and manage outside vendors
• Taught, coordinated and supervised field technicians in local and national service calls and installations.
• Researched and developed solutions for new and existing sites to accommodate customer’s needs.
• Responsible for the setup and support for network peripherals (Printers, cameras, Scanners etc.)
• Administration of Servers, Network Operating Systems and LAN/WAN
• Designed and rebuilt company’s domain and Exchange environment (2003 upgraded to 2010)
• Implanted email encryption policy and solution
• Manage user access, data storage and resources using Group Policy
• Maintain LAN/WAN connectivity and perform testing and troubleshooting
• Installed and configured firewall (Sonic Wall and later replaced that with ZyWall)
• Installed and configured SharePoint 2010 for intranet
• Installed and manage CCTV system
• Installed SQL test and production Servers for custom developed client management system
• System access, monitoring, control, and evaluation
• Provide and support VPN solutions for admin staff
• Establish and test backups and disaster recovery policies and procedures
• Help Desk support
• Perform Server and PC Hardware and Software upgrades as required
• Install, configure and support laptops, desktops, printers, and approved applications
• Install, configure, and support telecommunication systems (digital and VOIP phones)
• Re-cabled three buildings on compound for network and phone
• Research, evaluate and recommend hardware, software and systems to enhance productivity, increase efficiency and/or ensure compliance
• Ensure compliance with software licensing
• Coordinate and manage outside vendors
• Windows 7 migration from windows Confidential
• Office 2003, 2010, 2011
• Work closely with Executives to develop and implement tools, policies and procedures to enhance productivity and ensure HIPPA compliance
• Developed and maintain technology plan for future growth
• Maintain asset database

Confidential

Responsibilities:

• Administration of Servers, Network Operating Systems and LAN/WAN
• Designed and rebuilt company’s domain and Exchange environment (2003 upgraded to 2010)
• Manage user access, data storage and resources using Group Policy
• Maintain LAN/WAN connectivity and perform testing and troubleshooting
• Installed. Configured and maintain ESSET NOD antivirus server
• System access, monitoring, control, and evaluation
• Provide and support VPN solutions for admin staff
• Installed and manage biometric time clocks
• Establish and test backups and disaster recovery policies and procedures
• Help Desk support
• Perform Server and PC Hardware and Software upgrades as required
• Install, configure and support laptops, desktops, printers, and approved applications
• Research, evaluate and recommend hardware, software and systems to enhance productivity, increase efficiency and/or ensure compliance
• Ensure compliance with software licensing
• Coordinate and manage outside vendors
• Windows 7 migration from windows Confidential
• Office 2003, 2010, 2011
• Maintain asset database