PROFESSIONAL EXPERIENCE:

System Administrator

Confidential, Pittsburgh, PA

Responsibilities:

• Troubleshot Windows Servers 2008 and 2012 utilizing HP SIM ticketing
• 3rd Level Support for Servers
• Patched the Servers with WSUS and utilizing Powershell Scripts to verify patches installed and reboot times of Servers.
• Configured Groups within Active Directory

IT Manager

Confidential, Charlotte, NC

Responsibilities:

• Supported all Users with computer related issues
• Maintained daily back - ups using Veritas
• Troubleshot servers, and all associated network devices

Network Support

Confidential, Newberry, SC

Responsibilities:

• Troubleshot laptops, desktop of Students
• Took Helpdesk calls

System Engineer

Confidential, Aiken, SC

Responsibilities:

• Built servers, both VM and Physical servers
• Patched the servers using Shavlik
• Hardware support of Datacenter
• Worked with vCenter 5.0 and 5.5
• Worked with Tenable and SolarWinds to scan and maintain server updates
• Working with Fiber to connect Servers to Cisco Switches and Route4rs

Computer Technician

Confidential, Columbia, SC

Responsibilities:

• Deployed computers for DSS Department across the State.
• Built and Installed images on the computers
• Used scripts to upload user data and to download to new pc
• Set up local and network printers
• Troubleshot network connectivity problems

Network Administrator

Confidential, Columbia, SC

Responsibilities:

• Maintained Network
• Supported Users
• Patched Firmware and OS Patches for Windows 2012 Servers
• Ordered devices

Network Administrator

Confidential, Columbia, SC

Responsibilities:

• Built, patched, troubleshot servers. Both VM and Physical servers with 2008 R2 Windows Server OS. Applying patches and firmware updates to all server environments with SCCM.
• Maintained and troubleshot of Infrastructure issues to include Active Directory, Exchange, Security, Anti-Virus, Group Policy, and all associated network devices.
• Assisted in the configuration of Cisco and Brocade routing and switching devices.
• Maintained of all Intrusion devices and VoIP Phone system, and all associated Data Center equipment.

Systems Administrator

Confidential, Blythewood, SC

Responsibilities:

• Executed support of major clients within a global platform from remote sites.
• Maintained, troubleshot, built and decommissioned servers, both physical and VMware, which include Windows 2000, Windows 2003 and Windows 2008, within a large client systems network.
• Installed system upgrades and patched servers with security and software upgrades, using SMS to schedule and deploy patches.
• Provided excellent customer service and communications with the clients, co workers and other 3rd party contractors to get the mission accomplished and worked on-call 24/7 when detailed to keep the networks secure and in operation.

Network Administrator

Confidential, Columbia, SC

Responsibilities:

• Engineered and maintained the network for the company.
• Set-up and building of servers and configuration of switches and installation of routers and switches and servers.
• Set-up of workstations, installed printers, scanners, VoIP System and other hardware and maintained the system on a day to day basis with backups.
• Analyzed Issues for problem solving in reference to the various technologies used by the company.
• Initiated troubleshooting and fixed the system when necessary.
• Implemented new configuration of the network systems when needed and installed hardware, software and update patches and scripting as required.
• Utilized Active Directory to set-up users and permissions as needed. Maintained and troubleshot as needed.

Desktop Support Technician/Level2

Confidential, Lexington, SC

Responsibilities:

• Installed, configured and troubleshot computers in a Windows XP environment.
• Assembled computer network hardware, desktop computers and servers.
• Performed network diagnostics to troubleshoot and isolate problems occurring in the network, i.e. LAN/WAN or user caused problems.
• Reconfiguration of Cisco switches and routers and repairing of faulty switches and routers.
• Installed system configuration upgrades with required soft-and hardware.
• Maintained Active Directory rights and permissions and maintained the company’s backup services of all data.

Helpdesk Technician

Confidential, Lexington, SC

Responsibilities:

• Provided remote and on-site computer support to over 100+ branches in three (3) states, to include, setting up of users, domains, and network printers via TCP/IP remote software. Acted as a Network Engineer for the images used by the bank’s network, and was responsible for file server maintenance, OS Upgrades and patches.
• Created logon scripts to enable network connections for Users.
• Worked with Citrix applications to setup and maintain infrastructure intranet
• Maintained Network Back-ups utilizing Veritas Back-Up

Assistant Network Administrator

Confidential, Pittsburgh, PA

Responsibilities:

• Maintained printers and copiers in a Windows NT environment.
• Assisted network administrator to solve hardware and software problems and repairs.
• Reproduced engineering drawings utilizing computer generated programs and equipment.
• Produced project proposals and maintained and implemented operational manuals for the production department.
• Maintain cross-functional support and communication with other personnel and 3rd party contractors to ensure quality operations for the company.

Guidance and Control Specialist

Confidential, Pittsburgh, PA

Responsibilities:

• Maintained guidance and control systems, that included Autopilot and Flight Director, using test equipment to diagnose problems, align and calibrate equipment and maintaining systems for efficiency.
• Inspected, troubleshot, disassembled and reassembled malfunctioning units and associated wiring.