SUMMARY:

• I have 10 years of strong System Administration skill in Microsoft Windows Environment, especially in managing & administering IT infrastructure. It includes Installation, Configuration, Managing and Administration of Microsoft Windows servers, Citrix NetScaler, Exchange server, VMware ESX 5.0\6.0, Clustering, Cloud services, Antivirus, Backup tools, Lync servers, SCOM, SCCM, Confidential - Open View, IAS, IIS, Hyper-V, Windows Deployment Services (WDS), Windows Migration, Microsoft Office 365, Google Apps, Slack, GitHub, Microsoft Azure, Windows Jumpstart/MDOP, Microsoft MDT, AWS EC2.
• Experience in managing and administering Microsoft Hyper-V, Microsoft SQL Server (2005/2008/2012/ 2016 ), System Center Configuration Manager, and System Center Operations Manager.
• Experienced with Symantec Datacenter Security. Symantec endpoint protection deployment and administration experience.
• Responsible for design, change configuration and deployment of Virtual and physical servers.
• Experienced in Windows Server 2003/2008/2012/2016. Worked Microsoft Exchange 2010/2013, Microsoft SharePoint 2007/2010/2013/2016 and Microsoft Lync 2013.
• Provide administration & support over the HCA Endpoint Threat Detection & Forensics System.
• Understanding of Storage Solutions (SAN, NAS), Nimble, Nutanix, HPE 3PAR, NetApp, SSD, SAN, NAS, DAS, iSCSI etc.
• Good understanding of Endpoint Threat Detection and Response platforms.
• Monitoring devices with Confidential -OV, MOM, Syslog, SCOM, Netflow, Wireshark, MRTG, Moogsoft, New Relic, OpenNMS, Nagios, Nimsoft, NetIQ & Net-Saint.
• Provided support for all activities related to cloud and infrastructure on the x86 platform architecture for all types of servers and Operating Systems for clients.
• Create and manage all necessary documentation including system standards, run-books, CMDB, Knowledge Bases (KBs), topology etc.
• Raising Change request, Incident management, Problem management through the Confidential Service Desk tool, ServiceNow, Confidential Service Manager and BMC Remedy.
• Experience with WebEx enterprise solutions, Web Conferencing, Instant Online Meetings, Video webinar tools like join.me, zoom.us, GoToMeeting.
• I worked as a SME (Subject Matter Expert) for Windows servers.
• Working knowledge of LDAP, WDDM, KMDF, WDM, Direct-X and other driver technologies
• Knowledge and hands on experience with LAN/WAN, access point and WLAN support and network design.
• Identify, recommend, coordinate, and/or conduct informal/formal training sessions to deliver timely knowledge to support teams regarding technologies, processes or tools
• Knowledge of Dell and EMC storage solutions (ex. EqualLogic, PowerVault, Dell-EMC Rackservers etc.), Cisco UCS, Confidential ProLiant, IBM, Fujitsu, routers and switches.
• Experienced in Microsoft Office 365, Novell, SailPoint, Landesk, Spiceworks, Dell OpenManage, SolarWinds, Confidential Server Automation (HPSA), PowerShell, WMI, VBScript, and Veritas Netbackup.
• Handling Security Patch, hotfix, service pack, Software deployment, H/W & S/W inventory reports Management through MS SCCM/OSD (System Center Configuration Manager) Server & SMS.
• Experienced in ITSM/ITIL processes, delivering against aggressive SLA & schedules in a fast pace enterprise environment.
• Hands on experience in backup and recovery tools like Veeam, Commvault, Acronis, Unitrends, Cohesity, HPE SimpliVity, Nimble Storage, Tintri.
• Experience working in datacenter environments, building and operating large IT infrastructure.
• Hands on experience in Microsoft Project Server 2010/2013/2016.
• Knowledge with Linux/Unix system administration, and an interest in complex problem solving.
• Strong understanding of networks and computer hardware architecture including maintenance and repair. Knowledge of TCP/IP, VPN, QoS, VLANs, and networking protocols.
• Managing, Delegating, replication and migration & troubleshooting of Active Directory.
• Working knowledge of support & Administration of HDP & BigData products like Ambari, HDFS, MapReduce, Yarn, Spark, Pig, Hive, Storm, Couchbase, NoSQL, Spark, HBase, Kafka, Knox, Ranger, Zeppelin, Apache Hadoop, Cloudera, IBM Softlayer, Bluemix, Hortonworks, NiFi, Salesforce.
• Configuration & Maintenance of Web server and FTP site through IIS.
• Server Migration Windows Server 2008 to Windows Server 2012 and Windows 2012 to windows 2016.
• Using AD tools - ADSI, LDP, Replication Monitor & Disaster Recovery tools.
• Worked with external/internal customers, & co-workers. Working in 24X7 Shift.
• Ability to thrive in a fast-paced, high-intensity, Agile Scrum teamwork environment.

PROFESSIONAL WORK EXPERIENCE:

Confidential

Senior System Engineer

Responsibilities:

• Performing installation, customization and maintenance of the operating system and system software products in support of business processing requirements. Performing ongoing performance tuning, hardware upgrades and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Evaluating and integrating new operating system versions, drivers and hardware.
• Provides technical expertise for system transitions, migrations and consolidations.
• Testing software updates and patches.
• Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments.
• Conducting system analysis, configuration management and develops improvements for system software performance, availability and reliability.
• Performing incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements.
• Designs, develops, recommends and implements new or revised system software, utilities and automated processes as necessary.

Confidential

System Administrator

Responsibilities:

• Understanding of information security principles and IT infrastructure including operating systems, applications, communications and network protocols.
• Performing ongoing performance tuning, hardware upgrades and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Served as Senior Systems Engineer design, installation, support which include, server management, VMware, MS Active Directory, McAfee EPO, Enterprise Storage, and Enterprise Backup services.
• Experienced in administering and maintaining Microsoft Windows servers core components (i.e. GPO, DNS, DHCP, WINS, MS Clustering, WDS, FSRM, MS iSCSI etc.)
• Experienced with PowerShell capabilities to support configuration
• Knowledge of the security sub-subsystems and 3rd party security products such as Oracle Identity Manager(OIM), Random Password Manager (RPM), Dell ARS.
• Good understanding of information security principles and IT infrastructure including operating systems, applications, communications and network protocols.
• Experienced with cloud provider ecosystems, including Amazon AWS, Microsoft Azure, and OpenStack.
• Knowledge of Datacenter Operations, network technologies, industry standards and audit requirements.
• Automation, monitoring, and testing using PowerShell, Shell, Python.
• Participated in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
• Experience in using Office 365 Suite, MS Azure, Azure Information Protection, Security Compliance Center, SharePoint Online, Exchange Online, and OneDrive.

Confidential

IT System Admin

Responsibilities:

• Managing Windows and Linux server environments, network infrastructure including functionality and general health of web servers, SQL database systems, and installed applications.
• Perform security research, analysis, and design for the company’s computing systems and network infrastructure.
• Maintain documentation of all staging, production environments and standard operating procedures.
• Work on security alerts, events, and security incidents, including forensics analysis.
• Design, develop and scale dynamic infrastructure while supporting existing ones.
• Contribute general consulting (risk analysis) and project support in the area of information security to IT infrastructure and projects as needed to support new business requirements.
• Provide end-user HW/SW (local and remote) support. Perform critical infrastructure backups and restoration.
• Participate in internal security audits and investigations. Manage and maintain a library of security audit tools and corresponding processes. Monitor trends in information technology and security.
• Research emerging technologies and maintain awareness of current security risks in support of security enhancement and development efforts.
• Monitor security systems for anomalies and respond to potential security events.
• Performing a variety of implementation and changes as requested by developers including configuring and managing web servers, VMWare instances and documentations.
• Assisting the IT department with day to day tasks including HW trouble, SW & systems administration.
• Provide high-availability support for web servers, application servers and network infrastructure.
• Manage Monitor and administrator network infrastructure ensuring high availability.
• Configuring Single Sign On (SSO), certificate installation, WebSphere, Security Gateway appliances, API Manager, Symantec Enterprise Vault, IronPort, Barracuda Firewall.
• Maintain technical documentation that supports all areas of the web tier environment.
• Install, configure, and maintain services such as Apache, Nginx, MySQL, SQL DB Backup Restore, Replication Mirroring, Indexing, HAProxy, Tomcat and IIS.
• Ability to monitor system configuration, conduct system upgrades, install patches, and build new servers.
• Manage and support existing virtualized environments. Manage and support various day-to-day hardware assets.
• Automating common IT task and virtual machine provisioning.
• Support and maintain SAN and storage systems.
• Managing Ploycom, Cisco, Avaya and 3CX IP phone systems.

Confidential

Server Engineer

Responsibilities:

• Proficient in the deployment, configuration, and optimization of Windows Server 2012 and Windows server 2008.
• Supporting global IT infrastructure, operating in 12x2 support model. Managing 8000+ server.
• Providing support on Windows Platform, Active Directory Sites and Services & Exchange server 2003, 2007, 2010.
• Monitoring windows servers, applications, and clients with Tivoli & Confidential - Open View.
• Troubleshooting OS, WAN, DHCP, VMware ESX Servers, printers, Citrix XenApp, Internet Authentication Service (IAS), Server Performance, DFS (Distributed File System) issues, Hardware and Software issues on Confidential and IBM Servers.
• Monitoring servers, hypervisors and VMs using SCOM 2007, Netcool, Tivoli, and Confidential -Open View.
• Working on performance monitoring tools like Xperf, Perfmon, Process Explorer, Resource Monitor, poolmon, handle.exe, and system internals.
• Working according to ITIL V3 handling Incident Management, Change Management, Release Management & Problem Management.
• Experienced in Installation, Configuration, Managing and Administration of Microsoft Windows based Network, which includes Windows 2012 & Windows 2008.
• Installation and Administration of VMware ESX 4.0, Internet Information Services, WSUS, Windows 2003, Clustering, DNS, Mac OS X, Windows 7 8 10, File & Print Servers in windows 2008 Environment.
• Information Store maintenance, Monitoring the Exchange server s queues, Migration from Exchange 2003 to Exchange 2007.
• Installation and configuring HUB, MBX and Edge Server on Exchange 2007, 2010.
• Capacity planning, evaluation and implementation of new technology Products.

Confidential

System Engineer

Responsibilities:

• Supporting global IT infrastructure, operating in 12x2 support model. Managing 2000+ servers for 3 Data Centers in NA, EMEA and APAC.
• Providing L2 support on Windows Platform like AD, ISA 2006, WSUS, Microsoft Lync 2010, Confidential, Citrix XenServer, SMS, Microsoft Project server & Exchange server 2007 through Remote Administration.
• Working on ITIL process Model in which handling Incident Management, Change Management & Problem Management.
• Worked on security team & making system secure from phishing, botnets, ransomware, GDPR, spams, spoofing.
• Administration & Managing Windows Server through RDP, Microsoft Remote Desktop Service (RDS), iLO, Dell Rack, RSA, PCAnywhere, KVM switch, Team Viewer, VNC etc. for Remote Support.
• Manage and maintain Hardware failures. Coordinating with different Hands & Eye and Brick & Fix teams at different country for any Hardware related issue.
• Working on Confidential Open View Service Center, OVSD & SM7 ticketing tool.
• Coordinating with L3 team, internal and external customers, vendors & other support team to solve the problem as soon as possible.

Confidential

Windows, Active Directory & Exchange Server Engineer

Responsibilities:

• Managing the Datacenter and almost 1000 Windows Server. Creating Ids, resolving the Hardware and software Issues, Installing the patches and Update through SMS, Updating the antivirus, monitoring the server, providing the file and print permissions
• Creation of Users/Groups accounts using scripts, assigning Rights, Creation of Users Profile.
• Implementing Group Policies (GPO) using GPMC as per Requirement.
• Configuring and Maintaining File and Print Servers with Quota Policies.
• Providing resolution of all types of escalated Calls.
• Remotely managing and provide support all India and International Toyota locations.
• Daily Sanity check for all the critical Servers and maintaining reports.
• Daily Checking and deploying new Trend Micro Antivirus definitions on Servers. Also monitoring the Disk space and Quota Limit.
• Installing and Configuring Exchange 2003 Server. Managing the Data-center, monitoring the server, taking the Back Up.
• Installing, configuring and maintaining DC, ADS, XenDesktop & WINS.

Confidential

Windows Server Administrator

Responsibilities:

• Creating, Deleting and managing of User Id, Mailboxes and Groups in Active Directory and Exchange Server.
• Creating, modifying and deleting User’s mailboxes, Custom Recipient and Distribution Lists Microsoft Exchange Server 2007.
• Maintaining enterprise antivirus systems to make network free from any types of virus attacks.
• Installing, updating and managing Symantec Antivirus on servers and desktops.
• Provide remote support to different sites in Asia Pacific Region through Dame Ware, VNC, Terminal Services, Net meeting and PC Anyware.
• Configuring & Troubleshooting of outlook 2003(PST, adding mailboxes, user account etc.
• Maintain and install software’s and OS on Desktops, Laptops. Configuring Microsoft Exchange clients like Outlook, Outlook Web Access.
• Installation and troubleshooting of Servers, Desktops, Laptops and LAN Printers.
• Perform Security Health Check of Windows servers and other compliance. Perform timely Patch management as per the Schedule.
• Installing, Configuring and Hardening of Windows 2000 / 2003 Servers
• Installing, Configuring and Managing TCP/IP Services.
• AD Replication monitoring and regular health checks to be performed.
• Creating GPOs and implementation as per standard procedures.
• Working with RAID Configurations and Disk management utilities tools.
• Creating users, grant permissions. Managing file server and printers.